ResponsibilitiesSuccessfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog,…
ResponsibilitiesOwn end-to-end lifecycle of major incidents (P1/P2)Lead incident bridge calls and coordinate resolver teamsAct as single point of contact for stakeholders and leadershipProvide timely communication to business and IT stakeholdersManage escalations across internal teams and vendorsEnsure adherence to…
ResponsibilitiesL1/L2 support for desktops, laptops, and peripheral devices across enterprise environmentsTroubleshoot OS (Windows 10/11), hardware, software, and connectivity issuesManage and support endpoint tools such as SCCM/MECM, Intune, or equivalentHandle print management including printer setup, troubleshooting, print servers, and…