End Point (Desktop Support, Print Management)

Responsibilities

L1/L2 support for desktops, laptops, and peripheral devices across enterprise environments

Troubleshoot OS (Windows 10/11), hardware, software, and connectivity issues

Manage and support endpoint tools such as SCCM/MECM, Intune, or equivalent

Handle print management including printer setup, troubleshooting, print servers, and queue management

Support Active Directory (user account management, group policies, access issues)

Perform software installations, patching, imaging, and configuration

Diagnose issues related to VPN, network connectivity, and performance

Ensure adherence to SLA/KPI targets and provide timely resolution

Document incidents, resolutions, and standard operating procedures

Required Skills:

Strong experience in Desktop/End User Support (Windows environment)

Hands-on with Endpoint Management tools (SCCM, Intune, etc.)

Experience in Enterprise Print Management (print servers, drivers, troubleshooting)

Knowledge of Active Directory & basic networking concepts (DNS, DHCP, TCP/IP)

Good understanding of ITSM tools (ServiceNow or similar)

Preferred Skills

• End Point (Desktops
• Laptop
• Printers
• Mobile Devices) Administration
• Azure Active Directory
• SCCM
• ServiceNow

Educational Requirements

Master Of Comp. Applications,Master Of Engineering,Master Of Technology,MBA,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology