Infosys Limited | Bangalore
ResponsibilitiesYears delivering contact centre or CCaaS implementationsExperience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similarStrong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)Experience in solution architecture, integrations, and API designProven track record delivering complex…
Infosys Limited | Bangalore
ResponsibilitiesAct as the SME for IVR and Contact Center testing, driving test strategy, planning, execution, and quality assurance.Validate IVR call flows, DTMF inputs, prompts, menu navigation, routing logic, transfers, callbacks, and queue management.Lead testing of speech-enabled IVR systems,…
Infosys Limited | Bangalore
ResponsibilitiesCXone Development & IVR DesignDevelop and maintain CXone Studio scripts for voice and digital channels.Design, build, and optimize IVR call flows, routing logic, and ACD configurations.Implement business workflows, data dips, and backend integrations within CXone.Integration & Backend ConnectivityDevelop…
Infosys Limited | Bangalore
ResponsibilitiesA day in the life of an InfoscionAs part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high…
Infosys Limited | Bangalore
ResponsibilitiesKey ResponsibilitiesAmazon Connect & IVR DevelopmentDesign and implement IVR (Interactive Voice Response) and Chat Contact Flows using Amazon ConnectConfigure and manage queues, routing profiles, hours of operation, and security profilesDevelop and optimize call flow logic to enhance customer…
Infosys Limited | Bangalore
ResponsibilitiesA day in the life of an InfoscionAs part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem…