Implementation Consultant and Integration Developer
-
Infosys Limited
- Bangalore
- 7 - 9 Years
- Full Time
- IVR Concepts
- IVR/CCT
Posted September 18, 2026 applications close October 18, 2026
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Job Description
Responsibilities
Years delivering contact centre or CCaaS implementations
- Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
- Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
- Experience in solution architecture, integrations, and API design
- Proven track record delivering complex enterprise projects
- Strong client-facing communication and stakeholder management skills
Ability to manage multiple projects in a fast-paced environment
Architect and implement end-to-end integration solutions
- REST APIs, Postman
- Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)
- API orchestration and data transformation (JSON/XML)
- ETL/ELT pipelines for customer interaction data
- Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.
- JSON, XML, CSV, Kafka
- Java, Python, Node.js, or .NET
Technical and Professional Requirements
Sprinklr
Preferred Skills
- IVR/CCT
- IVR Concepts
Educational Requirements
Master Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology