Infosys Limited | Bangalore
ResponsibilitiesYears delivering contact centre or CCaaS implementationsExperience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similarStrong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)Experience in solution architecture, integrations, and API designProven track record delivering complex…
Infosys Limited | Bangalore
ResponsibilitiesDesign, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.Configure and…
Infosys Limited | Bangalore
ResponsibilitiesA day in the life of an InfoscionAs part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem…