Google CCAI Developer
-
Infosys Limited
- Bangalore
- 11 - 15 Years
- Full Time
- GDF (Google dialog flow)
- IVR/CCT
Posted August 18, 2026 applications close September 17, 2026
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Job Description
Responsibilities
Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
- Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
- Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
- Develop reusable conversation components and enterprise chatbot frameworks.
Required Technical Skills
Google CCAI Technologies
- Google Contact Center AI (CCAI)
- Dialogflow CX
- Conversational AI
- Virtual Agent Development
- Contact Center Automation
Technical and Professional Requirements
Preferred Migration Experience
Candidates with experience in any of the following will be strongly preferred:
- Genesys to Google CCAI migration
- NICE CXone to Google CCAI migration
- Amazon Connect to Google CCAI migration
- Legacy IVR modernization programs
- Dialogflow ES to CX migration
- Traditional chatbot to Generative AI bot transformation
- Knowledge base migration and conversational redesign initiatives
- Contact center cloud migration programs
Preferred Skills
- IVR/CCT
- GDF (Google dialog flow)
Educational Requirements
Master Of Comp. Applications,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology