Engagement Manager

• • Serve as the primary point of contact for level 2 escalations from client.

• • Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution

• • Provide guidance and support to Team Members and Delivery Manager

• • Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
  • Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
  • Lead special projects and initiatives as assigned by senior management. 

• Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations. 
• Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
• Excellent communication skills, including written, verbal, and presentation skills.
• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
• Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
• Customer-centric mindset with a passion for delivering an exceptional employee experience.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Customer-centric mindset with a passion for delivering an exceptional employee experience.

What You’ll Love about working Here

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.