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HR Operational Excellence

  • Capgemini
  • Mumbai
  • Experienced Professionals
  • Full Time
  • Business Services
  • Human Resources

Applications close on July 31, 2026

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Job Description

Your Role

    • Serve as the primary point of contact for level 2 escalations from client.
    • Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution
    • Provide guidance and support to Team Members and Delivery Manager
    • Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
    • Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
    • Lead special projects and initiatives as assigned by senior management. 

Your Profile

  • Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations. 
  • Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
  • Excellent communication skills, including written, verbal, and presentation skills.
  • Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
  • Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
  • Customer-centric mindset with a passion for delivering an exceptional employee experience.
  • Proficiency in HRIS systems and Microsoft Office Suite.
  • Customer-centric mindset with a passion for delivering an exceptional employee experience.

What You’ll Love about working Here

  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.