4 IVR Testing Jobs

• Full Time

• 5 - 9 Years

• API Testing
• ContactCenter model
• CS - Customer Experience Management Platform
• IVR Testing
• Mobile Test Automation process
• Test automation framework design

ResponsibilitiesLead test planning, design, execution, reporting, and defect management across STLC phases.Design and implement automation solutions for IVR, voice, chat, and contact center applications using tools such as Cyara, Pump CX, or equivalent.Develop and maintain automation regression suites…

• Full Time

• 8 - 12 Years

• Genesys
• IVR Concepts
• IVR Testing
• Test Automation Technology

ResponsibilitiesAct as the SME for IVR and Contact Center testing, driving test strategy, planning, execution, and quality assurance.Validate IVR call flows, DTMF inputs, prompts, menu navigation, routing logic, transfers, callbacks, and queue management.Lead testing of speech-enabled IVR systems,…

• Full Time

• 11 - 15 Years

• IVR Concepts
• IVR Testing

ResponsibilitiesCXone Development & IVR DesignDevelop and maintain CXone Studio scripts for voice and digital channels.Design, build, and optimize IVR call flows, routing logic, and ACD configurations.Implement business workflows, data dips, and backend integrations within CXone.Integration & Backend ConnectivityDevelop…

• Full Time

• 7 - 9 Years

• ContactCenter model
• IVR Concepts
• IVR Testing
• IVR/CCT

ResponsibilitiesA day in the life of an InfoscionAs part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem…