CISAMRMFRE-ITIL-JL4
Infosys Limited | Pune
- 4 - 7 Years
- Architecture - ITIL
- Foundation
- Incident and Request Management
- ITIL
- Release
- Service Design
ResponsibilitiesManage and coordinate Major Incidents (P1/P2) through their entire lifecycle until resolution.Lead incident bridge calls and drive technical teams toward service restoration within agreed SLAs.Assess incident impact, severity, and business priority to ensure appropriate escalation.Coordinate cross-functional teams including…