CISAMRMFRE- Service Management ITIL-JL3
Infosys Limited | Bangalore
- 3 - 4 Years
- Architecture - ALL
- Architecture - ITIL
- Incident and Request Management
- ITIL
ResponsibilitiesMaintain and improve Major Incident Management procedures, playbooks, and communication templates.Support problem management activities and drive service reliability improvements.Strong understanding of ITIL Incident Management and Service Management practices.Experience managing critical production incidents in complex enterprise environments.Excellent stakeholder management…