IT Services Delivery Manager GCC

Responsibilities

IT Infrastructure & Operations Management

Oversee daily IT operations, infrastructure reliability, and system availability across on-prem and cloud environments.

Manage enterprise network infrastructure including LAN, WAN, SD-WAN, routers, switches, and firewalls.

Ensure high availability and performance of servers, virtualization platforms, and Azure cloud services.

Establish proactive monitoring, alerting, and capacity management frameworks.

Cyber Security & Risk Management

Lead cybersecurity operations covering threat detection, incident response, vulnerability management, and remediation.

Implement and govern Zero Trust security architecture and endpoint protection controls.

Oversee security technologies including Firewalls (Checkpoint / Palo Alto), Zscaler, AV/EDR solutions.

Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks.

Identity & Access Management (IAM)

Own and manage IAM capabilities including Active Directory, RBAC, MFA, and Privileged Access Management.

Ensure least-privilege access, user lifecycle management, and audit readiness.

IT Security Compliance & Governance

Ensure compliance with IT security policies, regulatory requirements, and internal standards.

Support internal and external audits, security assessments, and remediation tracking.

Maintain documentation for security controls, policies, and governance processes.

Disaster Recovery & Business Continuity

Own Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies for GCC IT operations.

Define and test RTO/RPO objectives, backup strategies, and failover mechanisms.

Conduct periodic DR drills and resilience testing.

Automation & Operational Excellence

Drive automation frameworks for infrastructure provisioning, monitoring, patching, and incident resolution.

Use analytics and operational data to optimize efficiency, reliability, and risk reduction.

IT Service Management (ITSM)

Govern IT services using ITIL-based practices including Incident, Problem, Change, Request, and Asset Management.

Ensure SLA adherence and high levels of customer satisfaction.

Leadership, Stakeholder & Vendor Management

Lead and mentor infrastructure and cybersecurity teams.

Partner with business stakeholders, GCC leadership, and Truist IT and Security teams.

Manage strategic IT and security vendors and service providers.

Technical & Professional Skills

• Networking: Switches, Routers, SD-WAN
• Security: Firewalls (Checkpoint / Palo Alto), Zscaler, Zero Trust, SOC integration
• Identity: Active Directory, IAM, MFA, Privileged Access
• Systems: Windows Domain, SCCM, Intune, AV/EDR
• Cloud & Virtualization: Azure, VM platforms

Preferred Skills

• Identity Management
• Infrastructure Security
• IT Service Management
• SOC Operations

Educational Requirements

Master Of Engineering,Master Of Science,Master Of Technology,MCA,PGDM,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology,BCA