Production support Engineer ( AWS+Java)

Responsibilities

Key Responsibilities

Cloud & Infrastructure Engineering

Design, implement, troubleshoot, and support AWS-based cloud infrastructure.

Manage and optimize AWS services including:

IAM and Security Controls

AWS Lambda

Amazon S3

Amazon EC2

AWS Event and Messaging Services

Ensure cloud environments follow security, compliance, and operational best practices.

Develop automation solutions to improve deployment and operational efficiencies.

DevOps & CI/CD

Design, manage, and optimize CI/CD pipelines using GitLab SaaS.

Execute application deployments through automated pipelines and manual deployments when required.

Support release planning, deployment validation, rollback strategies, and production readiness.

Leverage GitLab Duo and DevOps best practices to improve software delivery lifecycle.

Application & System Support

Provide L2/L3 production support for distributed applications and enterprise platforms.

Support both Commercial Off-The-Shelf (COTS) and internally developed applications.

Troubleshoot application, middleware, infrastructure, and integration issues.

Perform end-to-end transaction flow analysis across interconnected systems.

Support high-availability environments and mission-critical applications.

Integration & Middleware Management

Design and support integrations across enterprise platforms.

Work with:

REST/SOAP APIs

MuleSoft Middleware

Internal and External Application Integrations

Analyze, troubleshoot, and optimize data flow processes.

Enterprise Messaging & Scheduling

Administer and support messaging platforms including:

IBM MQ

Kafka

Support enterprise scheduling and batch processing tools:

SSIS

ESP Jobs

JAMS Scheduler

Authentication & Security

Support enterprise authentication and authorization mechanisms:

SAML

OAuth

Active Directory

Implement security best practices for application and infrastructure access management.

Monitoring & Observability

Manage enterprise monitoring solutions including:

AWS CloudWatch

Splunk

Dynatrace

Seq

Design dashboards, reports, alerts, and monitoring strategies.

Implement Synthetic Monitoring and Real User Monitoring (RUM).

Drive proactive issue identification and performance management.

Incident, Problem & Change Management

Incident Management

Lead incident triage, prioritization, and resolution activities.

Coordinate Major Incident Management processes.

Manage escalations across internal and external stakeholders.

Additional Responsibilities

Required Soft Skills

Problem Solving

Strong troubleshooting and analytical skills.

Ability to diagnose complex production issues.

End-to-end system dependency analysis.

Impact assessment and decision-making under pressure.

Communication

Ability to communicate effectively with technical and business stakeholders.

Experience providing executive-level updates during critical incidents.

Clear documentation and reporting skills.

Leadership

Team mentoring and coaching.

Knowledge sharing and capability building.

Driving operational excellence initiatives.

Ability to lead cross-functional teams during incidents and major releases.

Customer Focus

Strong ownership mindset.

Excellent stakeholder management skills.

Ability to manage expectations and maintain professional support interactions.

Technical and Professional Requirements

Production Support–> ITIL–> L3

AWS

Java

Rest API

Preferred Skills

• PLM Production Support process
• L3
• AWS Transit Gateway
• Springboot

Educational Requirements

MCA,MSc,MTech,Bachelor of Engineering,BTech