ServiceNow Developer

Your Role

• Experienced Business Analyst with strong exposure to ServiceNow SecOps SIR and ITSM processes.
• Skilled in gathering, analyzing, and documenting business requirements from security and operational stakeholders.
• Good understanding of Security Operations Center (SOC) processes, incident response lifecycle, and security governance.
• Experienced in translating business requirements into functional specifications, user stories, workflows, and acceptance criteria.
• Strong stakeholder management skills with the ability to collaborate with CISO teams, security analysts, compliance teams, and technical delivery teams.

Your Profile

• Act as a bridge between business stakeholders and ServiceNow development teams to ensure successful SIR implementations.
• Gather and formalize requirements related to security incident response workflows, playbooks, reporting, and automation.
• Define functional specifications, process maps, use cases, and acceptance criteria for SecOps solutions.
• Support integrations between ServiceNow SIR and security tools such as SIEM, vulnerability management, and threat intelligence platforms.
• Ensure process alignment with security policies, compliance requirements, and operational readiness standards.

What you will love at Capgemini

• Opportunity to collaborate with global security teams and gain exposure to diverse industries and business environments.
• A culture that encourages continuous learning, professional development, and certification growth.
• Ability to contribute to innovative cybersecurity and SecOps initiatives using modern ServiceNow capabilities.
• Strong emphasis on teamwork, inclusion, and knowledge sharing aligns with my collaborative working style.
• Opportunity to make a meaningful impact by helping clients strengthen their security incident response and compliance capabilities.