Infosys Limited | Pune
Responsibilities1. Experience Strategy & TransformationDefine CX vision, north-star, experience principles, and strategic roadmaps for AI-enabled products and services.Identify high-impact opportunities across journeys, operations, and AI-led transformation.Lead journey mapping, service design, and future-state experience definition to unlock value.Establish experience…
Infosys Limited | Pune
ResponsibilitiesProject ResponsibilitiesLead requirement gathering, feasibility analysis, and AI-led solution discovery workshops.Conduct advanced user research, including ethnography and contextual inquiry, with a focus on AI-integrated experiences.Define research strategies aligned with business KPIs and AI adoption goals.Drive competitive benchmarking across…
Infosys Limited | Pune
ResponsibilitiesProject ResponsibilitiesDemonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.Expertise in mapping current-state processes (“as-is”) and…
Infosys Limited | Pune
ResponsibilitiesProject ResponsibilitiesUnderstand user needs through research and translate insights into intuitive product experiences.Conduct advanced user research and competitive benchmarking, including advanced methods such as ethnography and contextual inquiry.Define research strategy aligned with business goals.Define IA, Sitemaps and Navigation…