Infosys Limited | Pune
ResponsibilitiesManage and coordinate Major Incidents (P1/P2) through their entire lifecycle until resolution.Lead incident bridge calls and drive technical teams toward service restoration within agreed SLAs.Assess incident impact, severity, and business priority to ensure appropriate escalation.Coordinate cross-functional teams including…
Infosys Limited | Pune
Responsibilities1. Experience Strategy & TransformationDefine CX vision, north-star, experience principles, and strategic roadmaps for AI-enabled products and services.Identify high-impact opportunities across journeys, operations, and AI-led transformation.Lead journey mapping, service design, and future-state experience definition to unlock value.Establish experience…
Infosys Limited | Pune
ResponsibilitiesProject ResponsibilitiesDemonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.Expertise in mapping current-state processes (“as-is”) and…
Infosys Limited | Hyderabad
ResponsibilitiesProject ResponsibilitiesDemonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.Expertise in mapping current-state processes (“as-is”) and…