ITIL (Asset Management/Service Management)
Infosys Limited | Bangalore
- 2 - 5 Years
- Incident and Request Management
- IT Asset Management
- ITIL
- ServiceNow
ResponsibilitiesOwn end-to-end lifecycle of major incidents (P1/P2)Lead incident bridge calls and coordinate resolver teamsAct as single point of contact for stakeholders and leadershipProvide timely communication to business and IT stakeholdersManage escalations across internal teams and vendorsEnsure adherence to…