3 Incident and Request Management Jobs

• Full Time

• 4 - 7 Years

• Architecture - ITIL
• Foundation
• Incident and Request Management
• ITIL
• Release
• Service Design

ResponsibilitiesManage and coordinate Major Incidents (P1/P2) through their entire lifecycle until resolution.Lead incident bridge calls and drive technical teams toward service restoration within agreed SLAs.Assess incident impact, severity, and business priority to ensure appropriate escalation.Coordinate cross-functional teams including…

• Full Time

• 3 - 7 Years

• Architecture - ITIL
• Incident and Request Management
• ITIL
• Project Management
• Risk Management System

ResponsibilitiesA day in the life of an InfoscionAs part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high…

• Full Time

• 2 - 5 Years

• Incident and Request Management
• IT Asset Management
• ITIL
• ServiceNow

ResponsibilitiesOwn end-to-end lifecycle of major incidents (P1/P2)Lead incident bridge calls and coordinate resolver teamsAct as single point of contact for stakeholders and leadershipProvide timely communication to business and IT stakeholdersManage escalations across internal teams and vendorsEnsure adherence to…