Project Manager- Contact Center
Infosys Limited | Bangalore
- 8 - 12 Years
- Genesys
- IVR Concepts
- IVR Testing
- Test Automation Technology
ResponsibilitiesAct as the SME for IVR and Contact Center testing, driving test strategy, planning, execution, and quality assurance.Validate IVR call flows, DTMF inputs, prompts, menu navigation, routing logic, transfers, callbacks, and queue management.Lead testing of speech-enabled IVR systems,…