TEST ENGINEER L3
Role Purpose
The purpose of this role is to develop multi-module test cases and set up test environments while preparing test evidence and validating system functionality.
Areas of responsibility
Requirement Analysis and Documentation-Create technical requirement documents basis the inputs received from clients through discussions and demos.
Creation of test cases-Create test cases basis the functional requirements ensuring test coverage across multiple modules.
Test Data and Environment Setup-Create data validation scenarios and set up test environment in collaboration with the client stakeholder.
Test Execution and Result Analysis -“Execute functional and regression testing to identify defects and document the result of the test cases.
Prepare test evidence and test review documents.
Log and update the defect status in the test management tool.”
PRODUCTION SPECIALIST L1
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
-
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
PRODUCTION SPECIALIST L3
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
-
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Sr. Manager- Client Services- INSL- CSG
Responsibilities
- Collaborate with sales teams to identify customer requirements and pain points through active listening and insightful questioning.
- Design and present compelling network solutions that address customer challenges and business objectives, utilizing clear and concise communication.
- Develop and deliver impactful presentations and demonstrations to showcase our network solutions, leveraging your presentation skills.
- Work closely with internal teams (engineering, marketing) to develop proposal responses/solution documents.
- Stay up to date on the latest network technologies and industry trends through continuous learning.
- Participate in industry events and conferences to build relationships and generate new leads, utilizing your strong interpersonal skills and client
relationship building abilities.
Preferred Skills
- Sales Planning
Educational Requirements
Bachelor of Engineering
Transaction Monitoring Functional SME
Responsibilities
Minimum 10 years of experience in AML transaction monitoring, financial crime operations, alert investigation, scenario tuning, case management or related compliance roles.
Strong understanding of transaction monitoring lifecycle, alert triage, scenario behavior, false positives, investigation evidence and QA review practices.
Ability to define business requirements, test scenarios, risk signals, reason codes and functional acceptance criteria for technology teams.
Experience working with transaction monitoring or AML platforms and analyst/reviewer workflows.
Strong ability to validate AI-assisted recommendations, explanations and summaries for completeness and compliance appropriateness.
Good communication skills to bridge domain, product, AI, data and engineering teams.
Ability to operate in agile product development and contribute to demos, UAT and functional documentation.
Technical and Professional Requirements
Experience with Actimize, Verafin, Oracle FCCM, SAS AML, FICO, Feedzai, Unit21, ComplyAdvantage or similar platforms.
Experience with scenario tuning, false-positive reduction, QA sampling, productivity analytics or alert optimization initiatives.
Certifications such as CAMS, CFCS or equivalent are preferred.
Preferred Skills
- AML Tansaction Monitoring
- Funds Transfer
Educational Requirements
Bachelor of Engineering
Adobe Campaign, AJO
Responsibilities
A day in the life of an Infoscion
- As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction.
- You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain.
- You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews.
- You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes.
- You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities
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Technical and Professional Requirements
- Primary skills:Technology->Digital Marketing->Adobe Campaign
Preferred Skills
- Adobe Campaign
Educational Requirements
MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc,BTech
Regulatory Reporting Functional SME
Responsibilities
Minimum 8–10 years of experience in banking regulatory reporting, finance/regulatory controls, risk reporting, reporting operations, data quality or regulatory technology programs.
Strong understanding of source-to-report processes, report-field mapping, data validation, reconciliation, control execution, exception management and audit evidence.
Experience defining functional requirements, test scenarios, data rules, mapping logic and business acceptance criteria for reporting solutions.
Familiarity with regulatory reporting platforms, data warehouses, report production tools, controls frameworks or finance/risk reporting operations.
Strong ability to review data outputs, control results, reconciliations and AI-generated explanations for business accuracy.
Technical and Professional Requirements
Experience with AxiomSL/AxiomCV, regulatory reporting automation, MDRM/report-field mapping, CCAR/FR Y-14, Call Report, liquidity, capital or risk reporting is highly preferred.
Exposure to data lineage, BCBS 239, reconciliation platforms, workflow tools, audit packs or regulatory reporting transformation programs.
Experience supporting regulatory change impact assessment, reporting controls remediation or audit/regulatory exam responses.
Exposure to AI-assisted reporting narratives, control explanations, variance explanations or evidence summarization.
Experience with SQL, data analysis, business rules, data-quality profiling or reporting datasets is a plus.
Preferred Skills
- EPM – Account Reconciliation
- Regulatory Reporting System
Educational Requirements
Master Of Engineering,Bachelor of Engineering
Brand Strategy
Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.
Your Role
As a Brand Strategy & Communication Specialist, you will be the strategic brain behind brand storytelling — translating business objectives into compelling brand narratives, positioning, and go-to-market strategies.
In this role, you will:
- Craft brand positioning, architecture, and personality frameworks for new and existing brands.
- Conduct brand audits, market analysis, competitor benchmarking, and cultural trend mapping.
- Define clear brand purpose and translate it into actionable communication strategies.
- Present strategies with clarity and conviction to internal teams and external clients.
Your Profile
- Strategic thinking with a flair for storytelling and conceptual development.
- Deep understanding of branding communication trends.
- Basic Experience with marketing tools, audience segmentation, and brand frameworks
- Ability to juggle multiple projects with attention to detail and deadlines.
What you will love about working here
- We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
- At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
- Equip yourself with valuable certifications in the latest technologies such as Generative AI.
Equal Opportunities at frog
Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
Module Design-ECU Electronics
Job Description
This role involves the development and application of engineering practice and knowledge in the following technologies: Electronic logic programs (FPGA, ASICs); Design layout and verification of integrated circuits (ICs), printed circuit boards (PCBs), and electronic systems; and developing and designing methods of using electrical power and electronic equipment;
Job Description – Grade Specific
Focus on Electrical, Electronics and Semiconductor. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Senior Industrial Operations Engineer
Job Description
This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role.
Job Description – Grade Specific
Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.