TECHNICAL LEAD L1
Role Purpose
The purpose of this role is to facilitate application solutions by developing and reviewing module-level codes, creating replication patterns, performing root cause analysis to identify recurring issues and collaborating with internal and external stakeholders to ensure stable, well-documented deliverables that meet business objectives.
Areas of responsibility
Gathering of requirements-Participate in gathering requirements for specific modules and ensure clear, structured documentation. Work across multiple business processes to capture linkages, dependencies, and required changes.
Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.
Coding and Configuration-“Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle.”
Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.”
Implementation-“Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.”
VLSI ENGINEER L3
Role Purpose
The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client
Do
1. Conduct verification of the module/ IP functionality and provide customer support
a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology
b. Create test bench development and test case coding of the one or multiple module
c. Write the codes or check the code as required
d. Execute the test cases and debug the test cases if required
e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed
f. Test the entire IP functionality under regression testing and complete the documentation to publish to client
g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency
h. Write scripts for the IP
i. Comply with project plans and industry standards
2. Ensure reporting & documentation for the client
a. Ensure weekly, monthly status reports for the clients as per requirements
b. Maintain documents and create a repository of all design changes, recommendations etc
c. Maintain time-sheets for the clients
d. Providing written knowledge transfer/ history of the project
Deliver
| No. | Performance Parameter | Measure |
| 1. | Verification | Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) |
| 2. | Self-development | Skill test for next level clearance on Trend Nxt |
SYSTEM ENGINEER L2(CONTRACT)
Do
• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.
ADMINISTRATOR L2(CONTRACT)
Role Purpose
The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.
Areas of responsibility
Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.
SOLUTION ARCHITECT L1
Role Purpose
The purpose of this role is to design solution architecture for cross-system interactions and business logic integration, ensuring seamless interoperability across multiple applications.
Area of Responsibility
Requirement Analysis-Participate in requirement discussions with client stakeholders to define solution and implementation level needs basis the business requirements.
Designing-Create solution architecture designs to meet cross-system interactions and business logic integration requirements, ensuring system cohesion across multiple applications.
Integration assessment and support-Assess and evaluate interactions across multiple applications by evaluating implementation dependencies and integration requirements.
Troubleshooting-Support validation of solution components during implementation and ensures the solution functions as designed.
Risk Analysis and Assessment-Assist in identifying potential risks by evaluating system performance of implemented architectural solutions, to ensure efficient system landscape.
TECHNO FUNCTIONAL CONSULTANT L1
Role Purpose
The purpose of this role is to bridge client’s functional and technical requirements at the module level by assisting in outlining technical specifications, performing basic configuration, and troubleshooting initial system issues.
Areas of Responsibility
Requirement Gathering-Understand the functional requirements and assist in translating these into technical specifications.
Configuration and Customisation-“Assist in performing coding, configuration, and minor customisations as per defined design and development standards.”
Technology Harmonisation-Support integration testing by validating interface behaviour and identifying basic issues.
Troubleshooting and optimisation-Support troubleshooting activities and help resolve basic technical issues related to performance or configuration of a specific module.
Documentation-Assist in preparing user documentation, configuration notes, and testing artefacts for a specific module.
CYBER SECURITY ANALYST L4(CONTRACT)
Data Protection & Certificate Services Specialist (L3) – DLP (Purview), DSPM (BigID) & MS PKI
Location
India (Hybrid)
Role Level
L3 – Senior Support / Subject Matter Expert / Escalation Owner
Data Loss Prevention (DLP)
• Microsoft Purview DLP
Data Security Posture Management (DSPM)
• BigID
Certificate & Encryption Services
• Microsoft PKI / Active Directory Certificate Services (AD CS)
• Certificate lifecycle management (issuance, renewal, revocation)
• TLS/SSL certificate support for applications, cloud, and endpoints
Required Skills & Experience
Mandatory
• 6–10+ years experience in Data Security, DLP, DSPM, or Encryption Services
• Strong hands on support experience with:
o Microsoft Purview DLP
o BigID
o Microsoft PKI / AD CS
• Proven expertise in:
o Data classification and protection
o DLP and DSPM tuning
o Certificate lifecycle management and troubleshooting
• Strong understanding of data protection across cloud, endpoint, email, and application environments
Certifications (Preferred / Nice to Have)
• Microsoft Information Protection / Purview certifications
• Microsoft PKI / Windows Server certifications
• CISSP or equivalent security certification
• Strong audit confidence across data protection and encryption controls
| Areas of responsibility | |
| Monitoring and Incident Detection | Analyse attack trends and correlate logs across systems to identify advance threats. Enhance monitoring processes and implement improvements for faster detection, to ensure compliance with security frameworks and regulatory standards. |
| Incident Handling and Analysis | Perform root cause analysis, create incident response plans and implement disaster recovery measures to minimize business disruption |
| Threat Assessment and Analytics | Undertake forensic analysis using advanced analytics tools and implement mitigation measures to align with compliance requirements. |
| Stakeholder Coordination and Audit Assistance | Liaise with cross functional teams, external vendors and auditors to ensure compliance with security frameworks.
Maintain audit documentation and ensure its accuracy while implementing processes that support audit readiness and continuous compliance. |
| Training and Awareness | Assist in creating and delivering cybersecurity awareness sessions, including guidance on phishing and malicious emails. |
Senior Engineer – Network Security (Zscaler & Palo Alto)
Senior Engineer – Network Security (Zscaler & Palo Alto)
Role Overview
We are looking for a skilled Network Security Engineer with hands-on experience in Zscaler (ZIA/ZPA) and Palo Alto Firewalls to support global enterprise security operations. The role involves incident management, change implementation, troubleshooting, and maintaining secure network access solutions in a 24×7 operations environment.
Key Responsibilities
- Manage and support Zscaler ZIA, ZPA, and ZCC environments.
- Perform Incident, Change, Service Requests, and MACD activities within agreed SLAs.
- Configure and troubleshoot Palo Alto firewalls and Panorama.
- Implement and maintain web filtering, application control, and access policies.
- Monitor security events, logs, and network traffic to identify and resolve issues.
- Troubleshoot connectivity, VPN, proxy, and firewall-related incidents.
- Collaborate with internal teams, vendors, and OEM support for issue resolution.
- Participate in 24×7 support operations and major incident management.
Required Skills
- Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPN, NAT, SSL/TLS, OSPF, BGP, EIGRP, MPLS, and IPsec.
- Hands-on experience with:
- Zscaler Internet Access (ZIA)
- Zscaler Private Access (ZPA)
- Zscaler Client Connector (ZCC)
- Palo Alto Firewalls
- Panorama
- Experience with Palo Alto security features such as App-ID, User-ID, URL Filtering, and Security Policies.
- Knowledge of incident, change, and problem management processes.
- Excellent troubleshooting and analytical skills.
- Strong verbal and written communication skills for global client interaction.
Preferred Skills
- Cisco Routing & Switching
- Cisco ISE / NAC
- Infoblox (DDI)
- Citrix NetScaler (SLB/GSLB)
- Cisco ACI
- Cloud security and networking exposure
Power BI Lead
Job Title: Power BI Lead
Experience Required: 7-10 years
Location: Bangalore, Hyderabad,
Job Summary
We seek an experienced BI professional to architect and implement advanced Power BI solutions.
This role demands strong leadership to guide and mentor a team of BI developers and architects.
Key Responsibilities Design and deploy Power BI dashboards, reports, and data models.
Translate business requirements into technical specifications.
Ensure data reliability and accuracy through data governance strategies.
Provide technical leadership and mentorship to the BI team.
Stay updated on emerging BI technologies and trends.
LEAD ADMINISTRATOR L1
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.