Algosec
Role Purpose
The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information
Do
-
Ensuring customer centricity by providing apt cybersecurity
- Monitoring and safeguarding the log sources and security access
- Planning for disaster recovery in the event of any security breaches
- Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
- Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
- Conduct security assessments, risk analysis and root cause analysis of security incidents
- Handling incidents escalated by the L1 team in 24×7 rotational shifts
- Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
- Completing all tactical security operations tasks associated with this engagement.
- Analyses all the attacks and come up with remedial attack analysis
- Conduct detailed analysis of incidents and create reports and dashboards
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Stakeholder coordination & audit assistance
- Liaise with stakeholders in relation to cyber security issues and provide future recommendations
- Maintain an information security risk register and assist with internal and external audits relating to information security
- Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
- Advice and guidance to employees on issues such as spam and unwanted or malicious emails
Deliver
|
No. |
Performance Parameter |
Measure |
|
1. |
Customer centricity |
Timely security breach solutioning to end users, Internal stakeholders & external customers experience |
|
2. |
Process Adherence |
Adherence to SLA’s (90-95%), response time and resolution time TAT |
TECHNICAL CONSULTANT L1
Role:
The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects.
Do:
- Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
- High level design, detailed design and develop technical / integration solutions to meet those needs
- Work with clients to understand their business needs and processes
- Participate in technical and technology workshops to understand and deliver integration requirements
- Drive client discussions to define the integration requirements and translate the requirements to the technical solution
- Provide training and support to end-users
- Write technical specifications and test plan for development team to ensure test driven development
- Manage projects and timelines
- Provide expert support to various projects and delivery engagements as and when required
- Drive innovation/transformation agenda in large existing accounts, provide delivery
- Provide delivery support and escalation management
- Interaction with SAP and with party partners
| No. | Performance Parameter | Measure |
| 1. |
Job Knowledge |
Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module |
| 2. |
Customer Satisfaction |
As defined by clients SLAs |
| 3. |
Manging change & Improvement |
Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective Measure overall adaptability/flexibility to move from one project to another project |
| 4. |
Functional Leadership |
Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively |
| 5. |
Customer Responsiveness |
Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner |
DOMAIN CONSULTANT L1(CONTRACT)
Role Purpose
The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions.
Do
- Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners.
- Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction
- Develops solutions and services to suit client’s business strategy
- Estimates scope and liability for delivery of the end product/solution
- Seeks opportunities to develop revenue in existing and new areas
- Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded.
- Drives Proposal creation and presales activities for the engagement; new accounts
- Contributes towards the development of practice policies, procedures, frameworks etc.
- Guides less experienced team members in delivering solutions.
- Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse
- Creates reusable IP from managed projects
APPLICATION ARCHITECT L1
Role Purpose
The purpose of this role is to create high-level application architecture designs across modules and database layers, ensuring alignment with functional requirements and integration guidelines.
Area of Responsibility
Requirement Analysis-Coordinate with business and development teams to understand application-specific requirements relating to module-level needs, data flows, and integration expectations.
Designing-Create high level application architecture designs across application and database layers to ensure alignment with defined design guidelines, including frameworks, patterns, protocols, API design.
Integration assessment and support-Assess and evaluate application’s interaction with existing systems, databases, and infrastructure to validate integration feasibility.
Troubleshooting-Support application testing after deployment and help validate functional behaviour of application design.
DOMAIN CONSULTANT L2
Role Purpose
The purpose of this role is to analyse client business processes and conduct detailed market and benchmarking studies to evaluate process improvement opportunities and propose enhancements.
Areas of Responsibilities
Business process analysis-Analyse client business processes to identify improvement opportunities and change areas, ensuring alignment with industry standards and best practices.
Market research & benchmarking-“Conduct in-depth market analysis and validate benchmarking study and proposed alternate process and functional methodologies.
Perform cost benefit analysis of proposed strategies to support planning decisions, including identification of any third party products.”
Optimization Initiatives-Identify domain-specific process improvement opportunities, evaluate and propose enhancements, to align with defined business objectives and established best practices.
Technical Documentation-Prepare drafts of technical documentation for business processes and system configurations by gathering inputs from cross-functional teams to ensure relevant details are accurately captured.
Revenue Growth-Participate and contribute in designing proposals in alignment with the proposed solutions.
DOMAIN CONSULTANT L1
Role Purpose
The purpose of this role is to support domain-specific consulting activities by conducting data analysis, assisting in market and benchmarking research, and preparing clear documentation to form basis for process implemenation.
Areas of Responsibilities
Business process analysis-Assist in data analysis to support identification of domain-specific change areas.
Market research & benchmarking-Support market research and benchmarking study to identify industry trends and alternate third party products wherever applicable.
Optimization Initiatives-Assist in identifying improvement areas across processes and functions to enhance process performance and solution delivery.
Technical Documentation-Support in translating technical specifications into clear, user-oriented documentation and communication materials to form base for implementation.
AI LEAD L1
Role Purpose
The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client’s expectations and add value to business.
Do
- Manage the product/ solution development using the desired AI techniques
- Lead development and implementation of custom solutions through thoughtful use of modern AI technology
- Review and evaluate the use cases and decide whether a product can be developed to add business value
- Create the overall product development strategy and integrating with the larger interfaces
- Create AI models and framework and implement them to cater to a business problem
- Draft the desired user Interface and create AI models as per business problem
- Analyze technology environment and client requirements to define product solutions using AI framework/ architecture
- Implement the necessary security features as per product’s requirements
- Review the used case and see the latest AI that can be used in product’s development
- Identify problem areas and perform root cause analysis and provide relevant solutions to the problem
- Tracks industry and application trends and relates these to planning current and future AI needs
- Create and delegate work plans to the programming team for product development
- Interact with Holmes advisory board for knowledge sharing and best practices
- Responsible for developing and maintaining client relationships with the key strategic partners and decision makers
- Drive discussions and provide consultation around product design as per customer needs
- Participate in client interactions and gather insights regarding product development
- Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements
- Assist in product’s demonstration and receive feedback from the client
- Design presentations for seminars, meetings and enclave primarily focused over product
- Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Resourcing
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous technical project management & delivery | Adoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created |
| 2. | Client Centricity | No. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation |
| 3. | Capability Building & Team Management | % trained on new age skills, Team attrition %, Number of webinars conducted (internal/external) |
ADMINISTRATOR L3(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
ADMINISTRATOR L3(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
PRODUCT ENGINEER L2
Do
The candidate must have either played Product Development role for a reputable Product Company , like Google and it’s partnership . Should be well versed in the Application & cloud products from Google. – Should be able to Lead practice, own Strategy & execution – Build Assets – Own GTM/ Field initiatives – Should be well versed with the emerging trends, IT/business drivers for products and solutions development, crowd sourcing approaches…in open source cloud platforms. – Good execution understanding of Cloud based application development using Google Technologies. – Must be able to handle conversation & relationship at CXO levels – Candidate should possess excellent communication skills – Familiarity with global working model Industry Leadership – Represent Wipro brand in various industry/vendor forums and events – Build connects with Business/IT Leadership and Industry Analysts Innovation & Product Engineering – Contribute towards Practice development strategy, methodology, and execution as per demand. – Market intelligence, industry outlook, conceptualize and assist in designing new solutions – Ideation of disruptive / future proof solutions to enable growth Alliances – Work with Google alliance teams and develop joint solutions
– The candidate must have a background of Product Development role and well versed in the Application & cloud products from Google. – Should be able to Lead practice, own Strategy & execution – Own GTM/ Field initiatives – Should be well versed with the emerging trends, IT/business drivers for products and solutions development, crowd sourcing approaches…in open source cloud platforms. – Good execution understanding of Cloud based application development using Google Technologies. – Must be able to handle conversation & relationship at CXO levels – Candidate should possess excellent communication skills – Familiarity with global working model Industry Leadership – Represent Wipro brand in various industry/vendor forums and events – Build connects with Business/IT Leadership and Industry Analysts Innovation & Product Engineering – Contribute towards Practice development strategy, methodology, and execution as per demand. – Market intelligence, industry outlook, conceptualize and assist in designing new solutions – Ideation of disruptive / future proof solutions to enable growth