Quality Analyst Engineer – Conversational AI / Dialogflow CX Testing
At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, we’ll provide everything you need to do your best work and become the best you can be.
Your Role
- Validate end-to-end Dialogflow CX chatbot journeys, including intents, entities, conversation flows, fallback scenarios, and session management.
- Perform functional, conversational, web widget, API, and integration testing to ensure a seamless customer experience across channels.
- Execute performance, load, and stress testing using tools such as JMeter, k6, or LoadRunner to assess chatbot scalability and reliability.
- Develop and maintain automation test suites for chatbot, API, and web testing using tools like Selenium, Playwright, Cypress, Postman, or Rest Assured.
- Collaborate with cross-functional teams to identify defects, validate GenAI responses, and ensure high-quality releases.
Your Profile
- 4-9 years of experience in QA Testing, with expertise in chatbot, web, API, and automation testing.
- Hands-on experience with Dialogflow CX, Conversational AI testing, NLP validation, intent/entity testing, and chatbot UX validation.
- Strong knowledge of API testing using Postman, REST APIs, JSON/XML validation, and webhook integrations.
- Experience with automation tools such as Selenium, Playwright, Cypress, and programming languages like Java, Python, or JavaScript.
- Expertise in performance testing using JMeter, k6, LoadRunner, Gatling, or similar tools, along with defect management tools such as JIRA.
What will you love working at Capgemini?
- Opportunity to work on cutting-edge Conversational AI and GenAI-driven digital transformation initiatives for global clients.
- Continuous learning, certification opportunities, and exposure to the latest cloud, automation, and AI technologies in a collaborative environment.
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Associate C2C Collections Process Expert
Job Description
Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients
Job Description – Grade Specific
Entry and mid Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders. Able to act on own initiative with regular supervision. Understands when to seek guidanceorescalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity
Record to Analyze Process Expert
Job Description
Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client’s Financial Controllers) and performing the reconciliations.
Job Description – Grade Specific
Responsible for processing complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting including the interactions with Clients Financial Controllers and performing the reconciliations. The responsibilities will include, but will not be limited to:Preparation calculation and processing of complex General Ledger Journals, Accruals, Provisions, allocations and other entries according to the schedule and agreed Client Desktop ProceduresInitiation of accounting entries based on the non standard events and accounting rules not directly described in the Desktop Procedures, but resulting from other Policies and Accounting ManualsProcessing of fixed asset related entries, based on the requests and according to schedule and agreed Client Desktop ProceduresMonitoring of fixed assets related transactions and budgets and contacting the fixed asset owners to initiate the fixed asset capitalizationProcessing of bank statements on daily basis and reconciliation of bank related accounts, as well as clearing and monitoring the sub bank accountsReconciliation of intercompany transactions and agreement of Intercompany balances with counterpartiesInitiation and execution of Intercompany netting or settlementsPreparation and execution of Period End Close related activities according to agreed time table and procedures Monitoring of Period End Close progress, interacting and escalating if required with Clients Finance Controllers or Process Owners to ensure timely closure and reportingReconciliation of lowormedium risk balance sheet accounts and review and approval of low risk reconciliationsPreparation of operational reports from the area of expertiseInitiation and monitoring of automated transactions, i.e. FX valuation or depreciationPreparation of data for financial, management and treasury reporting “ moving the data from source systems ERP to reporting and consolidation systemsReview and finalization of financial, management and treasury reportingPreparation of tax and statutory reportingExecution, monitoring and testing of financial controls, as per Client Controls Framework
TECHNICAL LEAD L1
Role Purpose
The purpose of this role is to facilitate application solutions by developing and reviewing module-level codes, creating replication patterns, performing root cause analysis to identify recurring issues and collaborating with internal and external stakeholders to ensure stable, well-documented deliverables that meet business objectives.
Areas of responsibility
Gathering of requirements-Participate in gathering requirements for specific modules and ensure clear, structured documentation. Work across multiple business processes to capture linkages, dependencies, and required changes.
Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.
Coding and Configuration-“Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle.”
Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.”
Implementation-“Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.”
DEVELOPER L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
TECHNICAL LEAD L1
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
TECHNO FUNCTIONAL CONSULTANT L1
Role Purpose
The purpose of this role is to bridge client’s functional and technical requirements at the module level by assisting in outlining technical specifications, performing basic configuration, and troubleshooting initial system issues.
Areas of Responsibility
Requirement Gathering-Understand the functional requirements and assist in translating these into technical specifications.
Configuration and Customisation-“Assist in performing coding, configuration, and minor customisations as per defined design and development standards.”
Technology Harmonisation-Support integration testing by validating interface behaviour and identifying basic issues.
Troubleshooting and optimisation-Support troubleshooting activities and help resolve basic technical issues related to performance or configuration of a specific module.
Documentation-Assist in preparing user documentation, configuration notes, and testing artefacts for a specific module.
MANAGING CONSULTANT – TECH & IMPL L1
Role Purpose
Managing Consultants are expected to sell and manage the delivery of complex consulting propositions within their area of expertise, driving measurable value for clients. They will also be responsible for leading development of consulting solutions and providing support to practice growth and development. This role is engaged in developing strong client relationships and managing large engagements, accounts (single/multiple) or designing and leading large and complex consulting programs for customers. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations The Managing Consultant must achieve high personal billability.
Do
Consulting Execution
• Achieves utilisation target,. An Ambassador for Wipro tenets and values
• Account focused and effective as a leader in the business. Program Manager or equivalent and manages teams of consultants/work streams/projects/programs
• Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a ‘well rounded’ consultant. Flexible in approach and ability to coordinate resources with expertise in various areas
• Responsible for budgets and assuring quality of deliverables
• Seen as a trusted advisor to senior clients and secures great feedback from client executives and sponsors
• Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills
• Coaches, mentors and motivates team and client staff, builds trust and confidence through focus on quality and delivery
Business development
• Ensures high levels of individual and team utilization in line with the levels expected as part of the goal setting process.
• Manages a personal sales pipeline to support revenue targets (personal and practice)
• Manages a revenue target as agreed with manager. Sells laterally and vertically to a number of clients. Regularly identifies leads and converts them into opportunities and proposals
• Has an effective network of client contacts at executive buying level. Leads sales activities and meetings
• Leads marketing and prospecting activities to populate the sales funnel
• Closes new projects and/or project extensions with minimal partner support
• Proactively seeks opportunities to develop revenue in existing and new areas
• Drives proposal creation and presales activities for the engagement/new accounts by leveraging Wipro’s global footprint and end to end consulting capability
Thought Leadership
• Recognised as an industry thought leader and ensures thought leadership is shared with GCG/Wipro is one of the various channels. Leads assignment team thought leadership
• Ensures case studies and track records are utilized across Wipro in sales efforts. Presents Wipro thought leadership at external industry forums and sales campaigns and demonstrates the monetization of own thought leadership through pipeline building
Contribution to Practice/Wipro
• Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrable contribution to internal initiatives
• Holds people accountable for leveraging IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse
• Ensures engagement teams effectively contribute tools, methods and assets, information sources and IP to the knowledge management platform. Works to develop and improve practice policies, procedures, frameworks, etc.,
• Creates reusable IP/assets and makes self visible as a thought leader. Manages line team career development through use of internal processes-training performance assessments, etc. Monitors and helps curtail talent attrition
• Demands engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored client solutions with desired impact
• Highly visible in the consulting community resulting from sharing industry trends, developing solutions, applying innovation, authoring published content
Display
| Strategic Objectives | Parameter Description | Measure (Select relevant measures/ modify measures after speaking to your Manager) |
| Deliver growth in consulting revenues | • Achieve business performance for direct consulting against relevant quarterly/annual targets • Improve quality of consulting by increasing strategic advisory and transformation projects, deal value and billing rates • Lead end-to-end sales cycle for select accounts/pursuits and pipeline of opportunities • Lead and deliver strategic advisory/transformation consulting engagements with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications |
• % Revenue Achievement (actual vs. target) • % of Personal Utilisation Achievement (against target) • % Consulting business outside CIO’s office • No. of strategic advisory and transformation engagements led/delivered • No. of referenceable clients, testimonials • Average CSAT across projects |
| Generate Impact | • For Wipro by growing the client relationship profile, providing leadership to end-to-end transformation / delivery solutions • Generate impact on larger Wipro business through GCG deals and engagements |
• Value of downstream Revenue/Confirmed Impact generated |
| Grow market positioning | • Grow market positioning for Consulting and Wipro through breadth of client relationships, insight and thought leadership of our clients strategic themes, Digital leadership and marketing • Represent Wipro in internal / external industry forums that create value • Elevate Wipro positioning in existing accounts through thought leadership and leading clients’ strategic transformations • Lead the development of thought leadership/insight for the practice to support business growth |
• Eminence and thought leadership on Solution Innovation demonstrated through content, citations and testimonials • Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed • Number of senior level thought leadership sessions/roadshows with clients and industry forums delivered from the front |
| Provide consulting leadership to accounts | • Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives • Develop senior level relationships beyond CIO organisation and open new streams of business in target accounts • Work with GCP/CCP/GCG Account Lead/Account teams to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG |
• Number of credible relationships built outside of CIO in client organizations • Number & $ value of integrated consulting deals supported |
PRINCIPAL CONSULTANT – ADV. & MGMT L1
Role Purpose
Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the client’s business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability.
Do
Consulting Execution
• An Ambassador for Wipro tenets and values
• Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs
• Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a ‘well rounded’ consultant. Flexible in approach and ability to coordinate resources with expertise in various areas
• Responsible for work stream budgets and assuring quality of deliverables
• Seen as a trusted advisor to senior clients and secures great feedback from clients
• Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills
• Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery
• Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills
• Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc.
Business development
• Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process
• Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals
• Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts
• Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts
• Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate
• Contributes and leads RFP/RFI efforts by leveraging Wipro’s global footprint and end to end consulting capability
• Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits
Thought Leadership
• Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership
• Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales
Contribution to Practice/Wipro
• Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives
• Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse
• Proposes new service offerings/capabilities
• Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment
• Coaches and mentors junior consultants
• Monitors and curtails talent attrition
• Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored
• Client solutions with desired impact
• Demonstrates value by identifying and following through on innovation and thought leadership opportunities
• Creates reusable IP/assets and makes self visible as a thought leader
Deliver
| Strategic Objectives | Parameter Description | Measure(Select relevant measures/ modify measures after speaking to your Manager) |
| Deliver growth in consulting revenues | • Support business performance for direct consulting against relevant quarterly/annual targets • Lead end-to-end sales cycle for specific pursuits • Improve quality of consulting by flawlessly leading/delivering strategic advisory/transformation engagements along with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications |
• % Revenue Achievement (actual vs. target) • % of Personal Utilisation Achievement (against target) • No. of RFI/RFPs responses led/supported • No. of strategic advisory and transformation engagements delivered • No. of referenceable clients, testimonials • Average CSAT, PCSAT across projects |
| Generate Impact | • Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships | • Number and value of downstream opportunities generated/converted for GCG and larger Wipro |
| Grow market positioning | • Elevate Wipro positioning in existing accounts through thought leadership and actively contributing to clients’ strategic transformations • Lead the development of thought leadership/offerings/assets for the practice to support business growth |
• Eminence and thought leadership demonstrated through content, citations and testimonials • Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed |
| Provide consulting leadership to accounts | • Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives • Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG |
• Number of credible business side relationships built in client organizations • Number & $ value of integrated consulting deals supported |
DOMAIN CONSULTANT L3
Role Purpose
The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions.
Do
- Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners.
- Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction
- Develops solutions and services to suit client’s business strategy
- Estimates scope and liability for delivery of the end product/solution
- Seeks opportunities to develop revenue in existing and new areas
- Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded.
- Drives Proposal creation and presales activities for the engagement; new accounts
- Contributes towards the development of practice policies, procedures, frameworks etc.
- Guides less experienced team members in delivering solutions.
- Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse
- Creates reusable IP from managed projects