MAC Endpoint Administrator
Your Role
- Act as the L3 technical escalation point for complex macOS Workplace incidents, problems, and service requests.
- Design, implement, and maintain Microsoft Intune policies, configuration profiles, compliance policies, and security baselines for macOS devices.
- Manage macOS lifecycle including Apple Business Manager (ABM), Automated Device Enrollment (ADE/DEP), provisioning, zero-touch deployment, and patch management.
- Manage macOS lifecycle including Apple Business Manager (ABM), Automated Device Enrollment (ADE/DEP), provisioning, zero-touch deployment, and patch management.
- Troubleshoot advanced macOS configuration, application compatibility, enrollment, compliance, and policy-related issues.
- Drive continuous service improvement through standardization, automation, scripting (Bash/Shell), and technical innovation.
- Collaborate with Product Owners, Security teams, Workplace Leads, and other technical experts to improve service stability and user experience.
- Create and maintain technical documentation, runbooks, knowledge articles, and operational procedures while mentoring support teams.
Your Profile
- 5+ years of experience in Endpoint Engineering, Workplace Management, or Digital Workplace Services with a strong focus on macOS administration.
- Hands-on expertise in Microsoft Intune, Mobile Device Management (MDM), compliance policies, Conditional Access, Autopilot concepts, and endpoint security management.
- Strong experience with Apple ecosystem technologies including Apple Business Manager (ABM), Automated Device Enrollment (ADE/DEP), and Apple VPP.
- Good knowledge of macOS enterprise administration, troubleshooting, application deployments, device compliance, and operating system lifecycle management.
- Experience with endpoint security solutions including Microsoft Defender, FileVault encryption, device hardening, and security baselines.
- Proficiency in automation and scripting using Bash, Shell scripting, and configuration automation techniques.
- Working knowledge of enterprise Windows and macOS environments in global, standardized Digital Workplace ecosystems.
- Good understanding of ITIL processes including Incident, Problem, Change, and Release Management.
- Strong analytical, problem-solving, and stakeholder management skills with excellent communication in English.
What will you love working at Capgemini
- Work with modern endpoint technologies including Microsoft Intune, Apple Business Manager, Microsoft Defender, Zero-Touch Provisioning, and Digital Employee Experience (DEX) solutions.
- Collaborate with global teams to deliver secure, scalable, and standardized workplace services across enterprise macOS and Windows environments.
- Drive innovation through automation, scripting, endpoint modernization, and continuous service improvement initiatives.
- Gain exposure to enterprise-scale device management, security compliance, cloud-based endpoint solutions, and workplace transformation programs.
- Build your career through opportunities in Workplace Engineering, Endpoint Architecture, Modern Device Management, and Digital Workplace Consulting.
- Thrive in a diverse, inclusive, and collaborative environment that encourages knowledge sharing, technical leadership, and professional growth.
PROJECT MANAGER L1(CONTRACT)
| Existing Wipro Role | Project Manager L1 |
| Potential Band Alignment | C1 |
| Role Purpose | The purpose of this role is to define project scope basis the client requirements, manage engagement economics as per the project estimates and collaborate with senior client stakeholders to resolve delivery issues. |
| Areas of responsibility | |
| Project Planning | Develop project scope based on business and resource requirements for a single Line of Business (LOB), ensuring alignment with business objectives and stakeholder expectations. |
| Scope, Schedule, and Configuration Management | Review key project deliverables prepared by the team to ensure alignment with client expectations, quality standards, and contractual SLAs. Provide feedback, guide technical leads in implementing improvements.
Create weekly and monthly MIS reports for single LOB to track operational, quality, and fulfilment parameters. Escalate deviations from project charter promptly and ensure corrective actions to maintain compliance. |
| Resource/Team Management | Undertake resource planning, allocation in line with project needs and manage attrition and performance outcomes.
Conduct performance appraisals and guide team members on professional growth and improvement. |
| Quality & Risk Management | Proactively identify and assess potential project risks or issues, implement mitigation methods, and collaborate with quality assurance teams to integrate quality planning into project execution. |
| Engagement Economics | Create project estimates in line with project scope, approach, milestones and manage change requests |
| Pursuit Management | Assist in preparing proposals and estimates for upcoming engagements within one LOB. |
| Stakeholder Management | Collaborate with technical teams and client Directors for sprint planning, delivery issues and project updates.
Conduct regular cadence with Workforce Management Group and Quality Assurance teams to ensure resource fulfilment and quality adherence. |
CHANGE MANAGER L2(CONTRACT)
Do
RESPONSIBILITIES
• Ensure each and every Change is recorded and approved before implementation.
• Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency
• Convene and chair CAB meetings, circulate the MOM of the CABs
• Ensure no Unauthorized change is implemented which may potentially impact the Production
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
• Bring in Service improvements to improve the overall Process maturity
KEY SKILLS AND COMPETENCIES
• 8-10 years of ITSM experience in Change and other processes
• ITIL V3 / 2011 Foundation or Intermediate certification
• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
• Effective Communication skills
EDI Sterling Integrator
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
ADMINISTRATOR L3
| Role Name | Administrator L3 |
| Potential Band Alignment | B2 |
| Role Purpose | The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. |
| Areas of responsibility | |
| Triaging and resolution of tickets | Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. |
| Resolution of service Requests | Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling. |
| SLA Monitoring | Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams. |
| Change request execution | Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes. |
| Incident Analysis | Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted. |
TECHNOLOGY ARCHITECT L1
Role Overview:
We are seeking a seasoned GCP Solutions Architect with extensive experience in cloud computing, specifically focusing on Google Cloud Platform (GCP). This role is based in Chennai, Bengaluru, or Hyderabad and is critical to our cloud migration and modernization initiatives. You will play a pivotal role in designing, implementing, and optimizing cloud-based solutions that support our enterprise applications leveraging Cloud Native architecture and modern design patterns.
Key Responsibilities:
- Lead cloud migration and modernization projects by architecting scalable, secure, and robust solutions on Google Cloud Platform.
- Engage with cross-functional stakeholders, including enterprise architects, development teams, and management, to provide strategic guidance and technical thought leadership for cloud adoption.
- Design and implement cloud landing zones that adhere to enterprise standards for networking, security, identity and access management, storage, observability, and FinOps.
- Analyze existing enterprise applications to assess and recommend future state architectures that align with best practices and business goals.
- Develop integration strategies using API-driven, event-driven, and data integration architectures to enable seamless application interoperability.
- Make critical solution design decisions and drive alignment across development and operations teams.
- Provide mentorship and leadership to technical teams, ensuring architectural consistency and quality deliverables.
- Continuously monitor advancements in cloud technologies and recommend their adoption where applicable to enhance solution efficiency and security.
Desired Skills and Experience:
- Mandatory:
- Over 12 years of professional experience with at least 6 years in cloud migration and modernization projects on GCP.
- Strong proficiency in Java ecosystem, including frameworks such as Spring Boot, Spring Batch, and Spring Cloud.
- Deep knowledge of API design, microservice architectures, and implementing integration patterns.
- Expertise in designing event-driven, API-driven, and data streaming architectures with hands-on experience in real migration projects.
- Comprehensive understanding of cloud landing zones, hybrid networking, identity and access management, security policies, and observability tools.
- Experience preparing high-level and detailed design documentation and guiding teams through implementation.
- Preferred:
- Experience with containerization using Docker and orchestration platforms such as Openshift and Kubernetes (GKE).
- Exposure to DevSecOps practices and tools to enhance security in the application lifecycle.
- Proficiency in cloud service models including IaaS, PaaS, and SaaS deployments on GCP.
- Strong communication skills with the ability to collaborate effectively with customers and internal teams at all organizational levels.
- Conceptual and innovative thinking to develop creative solutions addressing complex enterprise challenges.
Why Join Us?
This strategic role offers the opportunity to work closely with top-level management and contribute to our journey of cloud transformation. If you thrive in a dynamic environment where your expertise drives impactful solutions and your professional growth is supported, this is the perfect role for you.
At Wipro Technologies, we empower you to shape your career path and be part of a future-focused, purpose-driven organization committed to innovation and excellence.
Core Competencies:
- Client Centricity: Demonstrates a strong commitment to understanding and delivering on client needs with empathy and responsiveness.
- Passion for Results: Drives to achieve high standards and consistently delivers impactful outcomes.
- Execution Excellence: Upholds quality and operational excellence in all aspects of work, from planning to delivery.
- Collaborative Working: Fosters inclusive teamwork, builds trust, and promotes knowledge sharing across teams.
- Learning Agility: Adapts quickly to change, pursues continuous learning, and embraces innovation.
- Problem Solving & Decision Making: Applies analytical thinking to solve complex challenges and make informed decisions.
- Effective Communication: Articulates ideas clearly and listens actively to facilitate mutual understanding.
- Being Respectful: Respects diverse perspectives and treats colleagues and clients with dignity.
- Always Communicating: Maintains open, transparent communication and keeps relevant stakeholders informed.
- Demonstrating Stewardship: Takes ownership of responsibilities and acts in the best interest of the organization and its community.
- Being Responsive: Reacts promptly to requests and changes, maintaining reliability in delivery.
- Building Trust: Establishes credibility and nurtures strong relationships through integrity and consistency.
About Wipro Technologies:
Wipro Technologies, a leader in digital transformation and cloud services, is committed to creating innovative solutions that enable enterprises to thrive in the digital age. As part of the Technology Services division within the TS – Industry Cloud & Digital practice, our focus is on delivering value-driven cloud architectures and industry-specific cloud solutions. We take pride in fostering a dynamic, inclusive, and empowering work environment where talented professionals can innovate, grow, and make a difference.
Your Growth and Development:
Joining Wipro means joining a community that encourages continuous learning and professional advancement. We support our employees’ aspirations with access to cutting-edge technology, expert mentorship, and a culture of reinvention. Whether you aim to specialize deeper into cloud architecture or develop leadership skills, there is a pathway for your success.
Equal Opportunity Employer:
Wipro Technologies is committed to building a diverse workforce and welcoming applications from all qualified individuals. We celebrate diversity and inclusion as vital to fostering innovation and achieving excellence.
Python Developer – Data & AI
Experience: 4 to 8 Years
Location: Pune
Skills: Python | Pandas | FastAPI | SQL | AI/LLM | AWS/Azure
Role Overview
We are looking for a hands‑on Python Developer (4–8 yrs) to build data pipelines, backend services, and AI‑assisted automation workflows. The role involves ETL, APIs, SQL, Excel/PDF processing, and LLM integrations, with strong focus on production‑ready, high‑quality code.
Key Responsibilities
- Develop Python services for data extraction, transformation, validation, reconciliation, and reporting
- Build and manage ETL pipelines using Pandas (PySpark where applicable)
- Design and implement REST APIs using FastAPI or Flask
- Integrate AI / LLM APIs for text extraction, classification, and summarization
- Validate AI outputs using rules, SQL checks, and business logic
- Perform Excel and PDF processing for reporting and automation
- Implement logging, error handling, monitoring, and configuration management
- Work with SQL databases, write optimized queries
- Write tests using pytest, participate in code reviews and documentation
- Collaborate with business and technical stakeholders for delivery and support
Must‑Have Skills
- 4–8 years of hands‑on Python development (backend/data focused)
- Strong experience with Pandas, NumPy, REST APIs, and SQL
- Hands‑on ETL / data pipeline development in Python
- Experience with FastAPI or Flask
- Practical experience with Excel and PDF processing using Python
- Exposure to AI / LLM API integrations in backend workflows
- Experience with Git, Docker, CI/CD pipelines
- Good understanding of testing (pytest), logging, and production‑ready coding
Good‑to‑Have
- Experience with AWS or Azure services
- Exposure to Databricks
- OCR‑based document processing
- Knowledge of PySpark, Kafka, or RabbitMQ
- Integrations with ServiceNow or Salesforce
Strong communicator
0-30 days Joiner
Location – Pune
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
ADMINISTRATOR L3
Role Purpose
The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.
Areas of responsibility
Triaging and resolution of tickets-“Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. “
Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution-“Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes.”
Incident Analysis-“Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.”
DEVELOPER L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Kafka Open Source
- 6+ years of experience with strong communication skills
- Designing and architecting scalable, real-time systems in Kafka
- Extensive Experience with Apache Kafka and real-time architecture including event driven frameworks.
- Strong Knowledge of Kafka Streams, Kafka Connect, Spark Streaming, Schema Registry, Flink and Beam.
- Experience with cloud platform such as GCP Pub/Sub.
Areas of responsibility
Gathering of requirements-Participate in gathering requirements for specific modules and ensure clear, structured documentation. Work across multiple business processes to capture linkages, dependencies, and required changes.
Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.
Coding and Configuration-“Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle.”
Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.”
Implementation-“Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.”