Program/Project Manager – D
Job Description
A Generative AI/ AI engineer is a specialized professional responsible for developing, implementing, and optimizing Generative AI/ AI models and systems. These engineers play a crucial role in harnessing the power of AI to generate creative content, solve complex problems, and create innovative solutions
Job Description – Grade Specific
The role is responsible for leading the GenAI/AI projects. Also plays a crucial role in mentoring the emerging talent, advocating responsible AI practices.
Skills (competencies)
Senior Quality Engineer
Job Description
As a Quality Engineer, you ensure high quality of software solutions in collaboration with the whole development team. Your focus lies on effective testing, quality in automation, programming and deploying software. Automation of test activities plays an important part in your role. You understand and use the required tooling to support this.
Job Description – Grade Specific
You have >3 years experience as Quality Assurance and Test Engineer. You have respect and influence on customers and colleagues. You have experience with coaching and setting up new teams. You have several years of experience with various clients.
Senior Quality Engineer
Job Overview
Capgemini is seeking a detail-oriented and highly motivated
Bi-lingual Functional Tester (Spanish)
to join our Quality Engineering and Testing team. The ideal candidate will possess strong functional testing expertise, excellent analytical skills, and fluency in both
Spanish and English
. This role requires close collaboration with global stakeholders, business teams, and development teams to ensure high-quality software delivery across multilingual environments.
Key Responsibilities
- Analyze business requirements, functional specifications, and user stories to create comprehensive test scenarios and test cases.
- Execute manual test cases and validate application functionality against business requirements.
- Identify, document, prioritize, and track defects using defect management tools.
- Collaborate with developers, business analysts, and cross-functional teams to troubleshoot and resolve application issues.
- Perform bilingual validation of application content, workflows, and user interfaces in Spanish and English.
- Participate in Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and defect triage meetings.
- Verify defect fixes and perform regression testing to ensure application stability.
- Prepare and maintain test documentation, execution reports, and quality metrics.
- Ensure compliance with established QA processes, standards, and best practices.
- Coordinate with multiple testing teams and stakeholders across geographies to support successful project delivery.
Required Skills
- Fluent verbal and written communication skills in Spanish and English.
- 2+ years of experience in Functional Testing, preferably in bilingual or multilingual project environments.
- Strong understanding of Software Testing Life Cycle (STLC) and Defect Life Cycle.
- Experience in creating and executing manual test cases. Hands-on experience with defect management and test management tools such as JIRA and ALM/HP Quality Center.
- Solid understanding of Agile Scrum and Waterfall methodologies.
- Strong analytical, problem-solving, and troubleshooting skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment. Excellent stakeholder management and communication skills.
Preferred Skills
- Experience in multilingual content validation and localization testing.
- Exposure to UAT support and end-to-end business process validation.
- Knowledge of test estimation, test planning, and reporting.
- Familiarity with SAP, CRM, Web, Mobile, or Enterprise applications is an added advantage.
- Basic understanding of test automation concepts is a plus.
Why Join Capgemini?
- Work with global clients and multicultural teams.
- Opportunity to leverage language expertise in a challenging testing environment.
- Access to continuous learning and career development programs.
- Inclusive and collaborative workplace culture.
- Exposure to large-scale digital transformation projects.
Senior Business Advisor
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description – Grade Specific
Defines the methods and the business analysis framework for the business analysis work to be carried out in their projectorprogram together with the client. Additionally performs requirements elicitation and modelling. Performs leadership activities within the project and beyond.
Non Voice_Fresher
Your Role
We are looking for a detail-oriented Non-Voice Customer Support Executive – Webform CSR to manage customer queries and service requests received through webforms and other written support channels. The role requires strong written communication, problem-solving ability, and a customer-first mindset to ensure timely and accurate resolution of customer concerns.
In this role you will play a key role in:
- Handle customer queries, complaints, and service requests received through webforms, email, and other non-voice channels.
- Review customer concerns carefully and provide clear, accurate, and professional written responses.
- Ensure all tickets and webform requests are acknowledged and resolved within defined turnaround time.
- Coordinate with internal teams for issue resolution and follow up until closure.
- Maintain accurate records of customer interactions, resolutions, and escalations in the system.
- Identify recurring customer issues and highlight trends to the team lead or supervisor.
- Follow process guidelines, quality standards, and compliance requirements while handling cases.
- Escalate complex or unresolved issues to the appropriate team as per defined process.
- Support customer satisfaction by delivering timely and effective service.
YOUR PROFILE
Required Qualifications
- Graduate in any discipline; additional certification in customer service is an advantage.
- Strong written English communication skills with good grammar and clarity.
- Good typing speed and accuracy.
- Ability to understand customer concerns and provide appropriate resolutions.
- Strong attention to detail and ability to manage multiple cases simultaneously.
- Willingness to work in rotational shifts, if required.
Preferred Skills
- Ability to draft professional and empathetic written responses.
- Strong analytical and problem-solving skills.
- Good time management and prioritization ability.
- Customer-focused attitude with a process-driven approach.
- Ability to work independently as well as in a team environment.
- Written communication
- Customer issue resolution
- Attention to detail
- Process adherence
- Multitasking
- Collaboration
WHAT YOU’LL LOVE ABOUT WORKING HERE
For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.
TECHNICAL LEAD L1
Role Purpose
The purpose of this role is to facilitate application solutions by developing and reviewing module-level codes, creating replication patterns, performing root cause analysis to identify recurring issues and collaborating with internal and external stakeholders to ensure stable, well-documented deliverables that meet business objectives.
Areas of responsibility
Gathering of requirements-Participate in gathering requirements for specific modules and ensure clear, structured documentation. Work across multiple business processes to capture linkages, dependencies, and required changes.
Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.
Coding and Configuration-“Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle.”
Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.”
Implementation-“Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.”
SOLUTION ARCHITECT L1
Role Purpose
The purpose of this role is to design solution architecture for cross-system interactions and business logic integration, ensuring seamless interoperability across multiple applications.
Area of Responsibility
Requirement Analysis-Participate in requirement discussions with client stakeholders to define solution and implementation level needs basis the business requirements.
Designing-Create solution architecture designs to meet cross-system interactions and business logic integration requirements, ensuring system cohesion across multiple applications.
Integration assessment and support-Assess and evaluate interactions across multiple applications by evaluating implementation dependencies and integration requirements.
Troubleshooting-Support validation of solution components during implementation and ensures the solution functions as designed.
Risk Analysis and Assessment-Assist in identifying potential risks by evaluating system performance of implemented architectural solutions, to ensure efficient system landscape.
TECHNICAL LEAD L1
Role Purpose
The purpose of this role is to facilitate application solutions by developing and reviewing module-level codes, creating replication patterns, performing root cause analysis to identify recurring issues and collaborating with internal and external stakeholders to ensure stable, well-documented deliverables that meet business objectives.
Areas of responsibility
Gathering of requirements-Participate in gathering requirements for specific modules and ensure clear, structured documentation. Work across multiple business processes to capture linkages, dependencies, and required changes.
Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.
Coding and Configuration-“Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle.”
Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.”
Implementation-“Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.”
TECHNICAL LEAD L1
Role Purpose
The purpose of this role is to facilitate application solutions by developing and reviewing module-level codes, creating replication patterns, performing root cause analysis to identify recurring issues and collaborating with internal and external stakeholders to ensure stable, well-documented deliverables that meet business objectives.
Areas of responsibility
Gathering of requirements-Participate in gathering requirements for specific modules and ensure clear, structured documentation. Work across multiple business processes to capture linkages, dependencies, and required changes.
Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.
Coding and Configuration-“Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle.”
Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.”
Implementation-“Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.”
ASSET MANAGEMENT ENGINEER L0(CONTRACT)
Do
• Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience.
• Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create
• Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts.
• Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts.
• Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements,
• Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize
• Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies.
• Ensure quality and timely delivery of customer requirements.
• Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned.
• Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC
• Procurement / Vendor Negotiation experience and People management experience is a plus