SME L2
Role Purpose
The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team.
Do
- Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting
- Acknowledge client cases as per the SLA’s defined in the contract
- Access client tool and log all incoming client cases accurately on the internal tool as per contract
- Accurately document all pertinent case information such as case number, case type, etc. of daily cases received
- Follow standard processes and procedures to track and prioritize all client cases
- Accurately update the internal tool with daily cases and forward the same to respective agents and QAs
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization
- Maintain and timely update internal tool for agents to speed up response time
- Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution
- Ensure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis
- Monitor compliance with service agreements to avoid legal challenges
- Share recorded case logs and status reports with clients and supervisors on a daily basis
- Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines
- Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool
- Develop deep understanding and use of client tool to effectively perform day today duties
- Access client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract
- Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received
- Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client
- Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases
- Maintain logs and records of all client cases as per the standard procedures and guidelines
- Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases
- Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting
- Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software
- Maintain tracker of all cases received along with the allocation information for reporting purposes
- Ensure all client cases are resolved as per the defined SLA’s and regulatory guidelines defined by the client
- Maintain and share the resolution status report with supervisor and client on a daily basis
- Share the hourly productivity update report with supervisors and clients on a daily basis
- Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt.
- Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs
- Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance
- Liaise between the client and internal teams on escalations of serious issues and unique queries
- Follow up with agents and QAs to record feedback and ensure compliance to contract SLA’s and regulations
- Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case
- Build capability to ensure operational excellence and maintain superior customer service levels for the existing client
- Undertake trainings to stay current with any new features, changes and updates on client tool
- Enroll in product specific and any other trainings per client requirements/recommendations
- Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently
- Identifying and document most common problems and recommend appropriate changes to the team leader
- Updates job knowledge by participating in self learning opportunities and maintaining personal networks
Team Manager
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
GPA – Lead Analyst
Job Title: General Partner Accounting – Lead Analyst
Job Location : Bangalore
Shift Timing : 12:00 PM to 9.30 PM
Job Description: Good knowledge of Daily and quarterly accounting activities, including closure of books, Preparation of GAAP Financial Statements, across various business lines utilizing Investran and Oracle software.
Preparation of Quarterly GAAP disclosure items which include but not limited to disclosure around Performance fees /CECL etc.
Assist in various cash accounting functions including Preparation of Cash reconciliation, Cash tracking of Capital activities, and Invoice processing along with its review
“Fund to GP Reconciliation of Partner Contributions and Distributions
Preparation of tax estimates and work on annual tax compliance for GP entities”
Various administrative functions including working with Treasury for cash settlements and bank accounts opening.
Regular communication with fund accountants and other accounting teams for support requests and break resolutions.
“Other ad hoc tasks/projects to support accounting of GPs like intercompany paydown, Entity management etc.
Able to perform and investigate variances and discrepancies independently along with solutioning.
Individually building relation with peers and onshore Stakeholders
Identifying difficulties and inefficiencies in the team’s workflow and implementing solutions.
Drive the transformation and streamline procedures in collaboration with management.”
Qualifications: “6-8 Years of relevant experience in Fund/GP Accounting or Asset Managing industry
CA Final/MBA Finance/CPA Qualified”
Experience in Investran/Sigma/Oracle/IPACS is a value advantage.
Knowledge of US GAAP, SEC Disclosure, Tax Compliance and Strong desire to learn
“Demonstrate leadership in team management & various compliance requirement for the process & Team.
Be the mentor for the team for solving their day to day queries.”
“Strong knowledge in MS office (MS Excel and MS Word)
Stakeholder Management – understanding business expectations/delivery/meeting KPIs”
The Profile involves effective communication across Client’s facility globally hence possessing excellent interpersonal and communication skills in verbal and written English is must.
The ability to works as individual contributor, multitask and deliver under tight deadlines.
An intellectual curiosity – is someone who speaks up, asks questions, and confidently shares their point of view.
Thrives working both independently & collaboratively with peers & business partners spread out in multiple locations & time zones.
CTO – Assessment Consultant
6-10 years overall experience; at least 3-5 years in cybersecurity, security assessment, PKI, infrastructure security, application security, or cryptographic inventory work.
Execute crypto discovery, evidence collection, dependency analysis and early PQC readiness assessment under architect guidance.
Key Responsibilities
- Assist in cryptographic asset discovery across applications, certificates, keys, protocols, APIs, middleware, repositories and infrastructure components.
- Identify RSA, ECC, weak key lengths, non-compliant algorithms, certificate dependencies and long-lived encrypted data exposure.
- Build and maintain CBOM-style inventory, ownership mapping, risk register and remediation tracker.
- Support classification of HNDL and TNFL exposure based on data value, certificate/signature trust and business process criticality.
- Conduct interviews and evidence gathering with application, infrastructure, PKI, cloud and security operations teams.
- Support pilot preparation, test documentation and before/after validation evidence.
- Prepare concise assessment reports, findings summaries and client working-session material.
Required Skills
- Foundational understanding of public-key cryptography, PKI, digital signatures, TLS/SSL, SSH, IPsec, certificates and key management.
- Ability to perform structured discovery using questionnaires, scripts, tooling outputs, asset repositories, CMDBs and application inventories.
- Working knowledge of cybersecurity risk assessment, vulnerability context, remediation tracking and basic threat concepts.
- Hands-on ability in Python, PowerShell, Bash, SQL or similar scripting/reporting environments.
- Strong documentation, analysis and stakeholder coordination skills.
CTO – Cryptography Engineering Lead
6-10 years overall experience; at least 3-5 years in secure engineering, cryptographic implementation, application security,engineering, platform security, DevSecOps, or security-focused software engineering.
Bridge PQC architecture and application implementation by creating reusable crypto-agility patterns, pilots, engineering accelerators and validation methods
Key Responsibilities
- Analyze application and platform use of crypto libraries, TLS stacks, signing workflows, encryption modules, key stores, HSM/KMS interfaces and hardcoded cryptographic dependencies.
- Create reference implementations for hybrid key exchange, signature migration, crypto abstraction, certificate upgrades and library replacement patterns.
- Build reusable engineering playbooks for Java, .NET, Python, Go, C/C++, APIs, middleware and cloud-native services where applicable.
- Support PQC pilots using approved libraries, testbeds and partner/open-source tooling.
- Define validation approach for interoperability, regression, performance, latency, compatibility and operational impact.
- Guide application delivery teams rather than owning every application-specific code change.
- Support AI-assisted code analysis and remediation workflows where appropriate, including review of generated recommendations before implementation.
Required Skills
- Strong programming and engineering background in at least two of Java, .NET/C#, Python, Go, C/C++, Rust or JavaScript/TypeScript.
- Good understanding of OpenSSL, Bouncy Castle, crypto APIs, TLS stacks, PKCS#11, key stores, secret management, cloud KMS/HSM and certificate usage patterns.
- Working knowledge of secure SDLC, DevSecOps pipelines, automated testing, CI/CD, dependency management and application security controls.
- Ability to create clean reference code, integration guides, technical design notes and reusable implementation patterns.
- Practical understanding of PQC libraries and hybrid migration concepts.
Preferred / Advantageous Skills
- Hands-on exposure to liboqs, OQS-OpenSSL, PQClean, cloud KMS/HSM, service mesh, API gateway or code-signing pipelines.
- Experience with performance testing, protocol testing, fuzzing, regression automation or secure code review.
- BFS/payment/core banking exposure is useful but not mandatory for the seed role.
Expected Deliverables / Outputs
- Reusable crypto remediation patterns
- PQC pilot implementation guide
- Reference code/assets
- Performance and compatibility validation notes
- Application engineering playbook
Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.”
Implementation-“Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.”
CTO – PKI & Certificate Lifecycle Specialist
6-10 years overall experience; at least 3-5 years in PKI operations, certificate management, network security, infrastructure security, IAM or server administration.
Own certificate discovery, PKI dependency analysis and lifecycle management inputs required for quantum-safe migration.
Areas of responsibility
Monitoring and Incident Detection-Identify alerts and review log sources to detect unauthorized access, malware signatures, and suspicious network traffic
Incident Handling and Analysis-“Assist in triaging security incidents and document findings in the incident management system.”
Threat Assessment and Analytics-Support vulnerability assessment activities and assist in gathering basic security data.
Key Responsibilities
- Discover and document certificates used across TLS/SSL, code signing, S/MIME, internal services, APIs, load balancers, servers, cloud services and partner integrations.
- Capture certificate metadata including ownership, algorithm, key size, issuer, chain, expiry, usage, renewal method and associated application/service.
- Identify weak algorithms, outdated key sizes, unmanaged certificates and high-risk certificate dependencies.
- Support certificate renewal, revocation, replacement, installation and validation activities with client PKI and infrastructure teams.
- Maintain reporting for expiring certificates, non-compliant certificates and remediation progress.
- Document SOPs and runbooks for certificate migration, exception handling, key compromise and operational controls.
- Coordinate with application, infrastructure, IAM, cloud and security operations teams to align certificate remediation with PQC roadmap.
Required Skills
- Strong understanding of X.509, CA/RA models, CRL, OCSP, TLS/SSL, certificate chains, CSRs, key generation and digital signatures.
- Exposure to enterprise PKI or certificate management platforms and operational workflows.
- Basic scripting ability in Python, PowerShell or Bash for reporting, inventory extraction and automation support.
- Working knowledge of Windows/Linux server environments, load balancers, web servers, cloud services and common deployment models.
- Operational discipline for runbooks, change coordination, outage prevention and audit evidence.
Informatica PowerCenter, IICS, IDQ, EDC Administration
Responsibilities
Informatica Platform Administration
Install, configure, and manage Informatica PowerCenter, IICS, IDQ, and EDC environments
Administer Informatica domains, repositories, and services
Manage environment setup across Dev, QA, UAT, and Production
Handle patching, upgrades, and migrations
PowerCenter Administration
Manage Repository Services and Integration Services
Monitor workflows, sessions, and ETL jobs
Perform performance tuning and optimization
Support deployments and code migrations
IICS (Cloud) Administration
Manage IICS services (Data Integration, Application Integration, Mass Ingestion)
Configure connectors, secure agents, and runtime environments
Monitor task execution and troubleshoot failures
Implement security and role-based access control (RBAC)
IDQ (Informatica Data Quality)
Administer IDQ environment and services
Manage data quality rules, profiling, and monitoring
Ensure data validation and cleansing processes
Support integration with ETL/data pipelines
EDC (Enterprise Data Catalog)
Configure and manage metadata ingestion and scanning
Maintain data lineage, cataloging, and governance processes
Configure connectors for various data sources
Ensure proper metadata management and accessibility
Additional Responsibilities
✅ Core Skills
5–9 years of experience in Informatica Administration
Strong expertise in:
Informatica PowerCenter
Informatica IICS (Cloud)
Informatica IDQ
Informatica EDC
Experience in production support environments (L2/L3)
✅ Technical Skills
Strong knowledge of ETL and data integration concepts
Good experience with Unix/Linux & shell scripting
Strong SQL and database knowledge (Oracle, SQL Server, etc.)
Experience with job scheduling tools (AutoSys/Control-M)
Understanding of performance tuning and troubleshooting
Familiarity with networking and security concepts
Preferred Skills
Experience with cloud platforms (AWS/Azure/GCP)
Knowledge of Informatica Cloud Data Governance & Catalog (CDGC)
Exposure to Big Data / Hadoop / Spark
Familiarity with CI/CD pipelines and DevOps practices
Basic knowledge of Python scripting
Soft Skills
Strong analytical and problem-solving skills
Excellent communication and coordination abilities
Ability to manage multiple environments and priorities
Proactive and detail-oriented approach
Technical and Professional Requirements
- Primary skills:Technology->Data Management – Data Integration->Informatica,Technology->Finacle-Core-Payments->SWIFT->Master
Preferred Skills
- Informatica – Informatica Power Center
- Informatica Intelligent Cloud services(IICS)
Educational Requirements
MCA,MSc,MTech,BCA,BSc,BTech
Senior Technology Architect – Security Consulting-Q2 FY 26
Responsibilities
This role focuses on our strategic clients who are embarking on digital initiatives. The roles require you to work closely with sales and delivery teams to drive solutions for large and complex programs, identify technology big bets, develop solution propositions around them, prototype and take them to market. This role requires to network and collaborate with CDO as well as Digital and business leaders of client organizations, develop viewpoints on industry and digital technology trends influencing enterprises.
Preferred Skills
- Cloud Security
- Oracle Sales Cloud
- Infrastructure Basics
- Design
- AWS Systems Manager
Educational Requirements
Bachelor of Engineering
SAP Production Support
Responsibilities
- 5+ years of strong experience in SAP ABAP, debugging, and performance tuning.
- Good knowledge of SAP BW data flows, transformations, and process chains.
- Hands-on experience with SAP HANA and SQL.
- Experience in SAP production support, troubleshooting, and issue resolution.
- Knowledge of job scheduling, batch processing, and monitoring tools (Tivoli, ESP, etc.).
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and support production activities when needed.
Technical and Professional Requirements
- Provide production support for SAP ABAP, BW, and HANA environments, ensuring system stability and performance.
- Troubleshoot complex issues, perform root cause analysis, and optimize programs using ABAP, SQL, and SAP HANA.
- Support BW data flows, process chains, job scheduling, batch processing, and production monitoring activities.
Preferred Skills
- SAP BW on HANA
Educational Requirements
Bachelor of Engineering
ABAP Developer
Responsibilities
- Bachelor’s degree with 5-9 years of relevant SAP ABAP experience.
- Strong expertise in SAP ABAP and Object-Oriented ABAP (OO ABAP).
- Hands-on experience with DDIC, ALV Reports, Smart Forms, and Adobe Forms.
- Knowledge of Enhancements, User Exits, BAdIs, and SAP Transport Management (CTS).
- Good understanding of SAP FI/CO modules and related data models.
- Strong analytical, debugging, and problem-solving skills.
- Experience in ABAP performance tuning and optimization.
- Experience working in Agile/Scrum environments.
- Ability to manage end-to-end development projects.
- Experience mentoring junior team members.
- Strong communication and stakeholder management skills.
- Ability to collaborate effectively with functional and business teams.
Technical and Professional Requirements
- Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level
- Experience with SAP S/4HANA, CDS Views, and AMDP
- Knowledge of OData services and SAP Gateway
- Exposure to SAP Fiori/UI5
- Experience with workflow, Web Dynpro ABAP, or PI/PO integrations
- SAP certification in ABAP
- Experience with Open-Source tools and frameworks
- Experience with cloud technologies, such as AWS, Azure, or GCP
Preferred Skills
- S4 HANA – ABAP
- SAP ABAP
Educational Requirements
Bachelor of Engineering
SAC Consultant
Responsibilities
- 5+ years of experience in SAC data products, preferably for finance and banking use cases.
- Strong expertise in SAC Stories, Analytic Applications, and Data Modeling.
- Hands-on experience with SAC Planning, including Data Actions, Multi Actions, Version Management, and Smart Features.
- Good understanding of SAC Security, Data Access Controls, and Performance Optimization.
- Experience integrating data from SAP and non-SAP sources.
- Banking/Finance domain experience is mandatory.
Technical and Professional Requirements
- Exposure to SAP BW / BW/4HANA and understanding of SAP S/4HANA data structures.
- Experience with OData services and CDS views; familiarity with SAP BTP.
- Experience with migrations from SAP BusinessObjects (BOBJ) to SAC, including redesign of finance reporting stories.
- Finance-sector SAC story building experience (e.g., P&L, Balance Sheet, Cash Flow, Budget vs Actual, Forecast vs Actual, Cost Center / Profit Center reporting, NII/NIM dashboards, liquidity and risk KPIs).
Preferred Skills
- SAP Cloud Integration
Educational Requirements
Bachelor of Engineering