ADMINISTRATOR L3(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
Cloud Native Apps API Architecture
We are looking for an Architect with below skillsets. This position is open for Bangalore, Chennnai and Gurugram location.
Experince: 10+ years
Band: C1
NP: Immediate joiner to 15days.
Architecture: Solution Design, AArchitecture pattern, pplication Architecture Principals (Microservices, API Gateway, Restful APIs,Kafka)
Technical Skills: Java Spingboot, Cloud Native Solution(Kubernetes, Docker), Database (Oracle/Postgres)
Cloud: AWS (EKS, RDS, S3, Lambda, VPC, Route53, IAM, Secret Manager)
Devops: GITLab
Observability: Cloudwatch, Grafana, OpenTelemtery
Technical Lead
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
We are seeking an experienced ServiceNow CMDB, Discovery, and Service Mapping Specialist with of IT experience and strong expertise in ServiceNow ITOM modules. The ideal candidate will be responsible for CMDB governance, Discovery implementation and troubleshooting, Service Mapping, data quality improvement, and integration of infrastructure components into the CMDB. The candidate should have hands-on experience in maintaining CMDB health and supporting enterprise-wide ITOM initiatives.
Key Responsibilities:
* Design, implement, and maintain ServiceNow CMDB, Discovery, and Service Mapping solutions.
* Configure and manage ServiceNow Discovery schedules, credentials, MID Servers, and patterns.
* Troubleshoot Discovery issues related to servers, network devices, cloud resources, storage, databases, and applications.
* Develop and maintain Service Maps for critical business services and applications.
* Perform CMDB health analysis and drive remediation activities for completeness, correctness, and compliance.
* Configure and maintain Identification and Reconciliation Engine (IRE) and CI Class Manager.
* Analyze and resolve CMDB data quality issues, duplicate CIs, reconciliation conflicts, and identification errors.
* Work with infrastructure, application, and support teams to onboard new services and applications into CMDB and Service Mapping.
* Monitor Discovery performance and optimize schedules, patterns, and MID Server configurations.
* Support integrations with monitoring and asset management tools.
* Create technical documentation, SOPs, knowledge articles, and operational runbooks.
* Participate in incident, problem, and change management processes related to CMDB and ITOM.
* Provide L3 support and troubleshooting for CMDB, Discovery, and Service Mapping-related issues.
Required Skills
* Strong hands-on experience in ServiceNow CMDB, Discovery, and Service Mapping.
* Good understanding of Identification and Reconciliation Engine (IRE).
* Experience with MID Server installation, configuration, and troubleshooting.
* Knowledge of Discovery Patterns and Pattern Designer.
* Experience in Service Mapping implementation and maintenance.
* Strong understanding of infrastructure technologies including Windows, Linux, Unix, Network Devices, Databases, Storage, Virtualization, and Cloud Platforms.
* Experience with CMDB Data Manager, Data Certification, and CMDB Health Dashboard.
* Knowledge of ITIL processes and best practices.
* Strong analytical, troubleshooting, and problem-solving skills.
* Excellent communication and stakeholder management skills.
Preferred Skills
* Experience with Cloud Discovery, and ITOM Visibility.
Certifications (Preferred)
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist – Discovery
* ServiceNow Certified Implementation Specialist – Service Mapping
* ITIL Foundation V4
ADMINISTRATOR L0(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
-
Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1 | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
DEVELOPER L3(CONTRACT)
Role Purpose
The purpose of this role is to develop and test software modules based on client requirements and prepare project documentation while coordinating with cross-functional teams to ensure quality delivery.
Areas of responsibility
Gathering of requirements-Assist in conducting workshops and discussions with client stakeholders to gather business process requirements.
Coding and Configuration-“Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.
Testing and Trial Runs-“Execute testing for assigned modules, validate functionality across required interactions, and participate in User Acceptance Testing (UAT) sessions.
Implementation-Participate in implementation of software application and its integration with other systems to ensure stability.
Maintain Documentation-Prepare detailed reports and documentation on project specifications, activities, and status, while presenting information using flowcharts, layouts, diagrams, code comments, and clear, well-structured code.
Stakeholder Collaboration-Collaborate with cross functional teams to understand requirements, support development activities, check system compatibility, and ensure solutions meet expected standards.
CTO – Security Architect
Role Purpose
10-14 years overall experience; at least 5-7 years in cybersecurity, cryptography, PKI, cloud security, security architecture, or applied cryptographic engineering.
Lead quantum-safe architecture, risk analysis, hybrid cryptography design and migration planning across applications, infrastructure, cloud, PKI, keys and certificates.
Key Responsibilities
- Lead crypto discovery strategy across applications, infrastructure, cloud platforms, network protocols, certificates, keys and signing workflows.
- Define quantum-risk assessment method covering RSA, ECC, TLS, SSH, IPsec, code signing, PKI, HSM/KMS, data confidentiality and integrity exposure.
- Design crypto-agility target architecture, hybrid cryptography strategy and reference migration patterns.
- Review discovery findings and convert them into prioritized remediation roadmaps.
- Lead client technical workshops with security architecture, CISO, infrastructure, application and enterprise architecture teams.
- Guide pilot scope selection and validate whether migration designs are implementable and aligned to standards.
- Mentor consultants and engineering specialists on PQC, cryptographic risk and client delivery methods.
Required Skills
- Strong understanding of RSA, ECC, PKI, X.509, TLS/SSL, SSH, IPsec, digital signatures, certificate lifecycle, HSM and KMS concepts.
- Hands-on familiarity with security architecture, threat modeling, cloud security and enterprise cryptographic controls.
- Working knowledge of NIST PQC standards, ML-KEM/Kyber, ML-DSA/Dilithium, SLH-DSA/SPHINCS+ and hybrid migration patterns.
- Ability to create reference architectures, migration roadmaps, risk scoring models and executive-ready technical narratives.
Strong stakeholder management and consulting communication skills
Preferred / Advantageous Skills
- Exposure to BFS security environments, regulated workloads, payment systems, identity platforms or high-value data protection programs.
- Experience with OpenSSL, liboqs, PQClean, Bouncy Castle, PKCS#11, cloud KMS/HSM platforms or cryptographic tooling.
- Familiarity with NIST, FIPS, ETSI, CNSA 2.0 and sector-specific regulatory expectations.
Expected Deliverables / Outputs
- Quantum-risk assessment approach
- Crypto-agility reference architecture
- Hybrid crypto design patterns
- Prioritized migration roadmap
- Client workshop outputs and architecture assurance notes
D
TECHNICAL LEAD L1
Role Purpose
The purpose of this role is to facilitate application solutions by developing and reviewing module-level codes, creating replication patterns, performing root cause analysis to identify recurring issues and collaborating with internal and external stakeholders to ensure stable, well-documented deliverables that meet business objectives.
Areas of responsibility
Gathering of requirements-Participate in gathering requirements for specific modules and ensure clear, structured documentation. Work across multiple business processes to capture linkages, dependencies, and required changes.
Solution Design-Facilitate creation of application solution designs for a specific module under the guidance of the Project Manager, ensuring alignment with business requirements and technical standards.
Coding and Configuration-“Review the developed codes, resolve technical queries of the team for the assigned module and create consistent replication patterns, to ensure that the developed code aligns with the project standards.Collaborate with project managers through all phases of software development life cycle.”
Perform root-cause analysis to identify and troubleshoot recurring technical issues. Modify software codes to resolve errors, adapt to new hardware and software, enhance performance, and upgrade interfaces.”
Implementation-“Collaborate with technical teams to validate configurations, facilitate integration of new applications, and address dependencies during deployment. Prepare user training documents and related frameworks to ensure smooth adoption new applications and minimize transition risks.”
BUSINESS ANALYST L5
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
Do
1. Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
- Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
- Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
- Engage and interact with internal team – project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
- Understand and communicate the financial and operational impact of any changes
- Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
- Empower the customers through demonstration and presentation of the proposed solution/ prototype
- Maintain relationships with customers to optimize business integration and lead generation
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
2. Engage with delivery team to ensure right solution is proposed to the customer
a. Periodic cadence with delivery team to:
- Provide them with customer feedback/ inputs on the proposed solution
- Review the test cases to check 100% coverage of customer requirements
- Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
- Deploy and facilitate new change requests to cater to customer needs and requirements
- Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
- Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
- Use data modelling practices to analyze the findings and design, develop improvements and changes
- Ensure 100% utilization by studying systems capabilities and understanding business specifications
- Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
b. Support Project Manager/ Delivery Team in delivering the solution to the customer
- Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
- Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
- Ensure Customer Satisfaction through quality deliverable on time
3. Build domain expertise and contribute to knowledge repository
- Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
- Write whitepapers/ research papers, point of views and share with the consulting community at large
- Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
- Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
Deliver
| No. | Performance Parameter | Measure |
| 1. | Customer Engagement and Delivery Management | PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. |
| 2. | Knowledge Management | No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter |
Marketing Manager – Public Relations & Communications
Responsibilities
PR/Media Strategy and Engagement
Conceptualize and execute strategic PR and Communications plans that deliver on brand and business goals
Align with the vision and purpose of Infosys and drive narratives deep into the region
Manage end-to-end PR activities – strategic campaigns, press events & releases, research reports
Monitor brand landscape for potential issues and work closely with the leadership and communications team to develop crisis communication plans, draft statements, reputation management
Crisis communications and management
Maintain and manage effective campaign budgets and effectively manage agency relationships
Drive evaluation processes, execution and KPIs on key campaigns
Coordinate the activities of PR agencies and ensure project deliverables are met
Have a finger on the pulse of the media industry and landscape and be able to identify strategic PR opportunities
Maintain excellent contacts with media in the region, and constantly seek new opportunities to grow our network
Additional Responsibilities
Education
Degree level qualification in Marketing, Communications, Journalism, PR, or equivalent with strong content and communications skills
Experience
10-15 years’ experience in public relations, marketing, communications or related fields. Agency / media experience is a plus.
Technical and Professional Requirements
Skills Required, Success Factors
Deep understanding of the IT & Services industry
Willingness to learn
Strong media connections
Excellent content development and presentation skills
Identifying news pegs and good at storytelling
Fluent in written and spoken English
Experienced in the business use of social media channels
Deep understanding of numbers, ability to use analytics tools, ability to create unique dashboards (data mining) and comfortable using MS Excel
Project management skills. Must be able to manage and execute multiple campaigns simultaneously
Requires ability to work in a cross-cultural / global environment and willingness to travel
Able to work confidently in a hybrid team environment
Preferred Skills
- Branding strategy
Educational Requirements
MBA
Assistant Manager/Manager – Civil Execution
Responsibilities
BE (Mechanical/Electrical/Relevant), with 8 to 12 years of relevant experience
Job Description:
Execution Management for all MEP&T (Mechanical, Electrical, Plumbing & Technology (BMS, Access Control, CCTV, Audio-Visual) works for new projects and retrofits in owned/leased buildings
Manage execution of HVAC System, Electrical System, Plumbing and Fire Systems, BMS System, Access Control System, CCTV & Security system, for commercial buildings
Understand design intent and ensure execution is in line with design
Managing effective coordination and commissioning of various sub-systems in commercial buildings
Quality and Cost Management during execution
Safety Management in execution
Ensure successful and timely completion of the projects.
Support for LEED and various other green building performance certifications
Support for statutory approvals in line with corporate governance guidelines
Drive innovation and incorporation of latest technologies to produce world class buildings and campuses
Manage other Infrastructure related works
Preferred Skills
- FWW
Educational Requirements
Bachelor of Engineering