DEVELOPER L2
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
DEVELOPER L3
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
SOLUTION ARCHITECT L1
Role Purpose
The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.
Do
1.Develop architectural solutions for the new deals/ major change requests in existing deals
- Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.
- Provide solutioning of RFP’s received from clients and ensure overall design assurance
- Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
- Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture
- Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
- Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
- Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
- Evaluate and recommend solutions to integrate with overall technology ecosystem
- Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution
- Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail
- Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
- Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
- Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture
- Tracks industry and application trends and relates these to planning current and future IT needs
- Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation
- Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture
- Identifies implementation risks and potential impacts
2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks
- Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
- Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
- Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards
- Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
- Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
- Recommend tools for reuse, automation for improved productivity and reduced cycle times
- Leads the development and maintenance of enterprise framework and related artefacts
- Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
- Ensures architecture principles and standards are consistently applied to all the projects
- Ensure optimal Client Engagement
- Support pre-sales team while presenting the entire solution design and its principles to the client
- Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
- Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor
3.Competency Building and Branding
- Ensure completion of necessary trainings and certifications
- Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
- Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
- Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
- Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
- Mentor developers, designers and Junior architects in the project for their further career development and enhancement
- Contribute to the architecture practice by conducting selection interviews etc
4.Team Management
-
Resourcing
- Anticipating new talent requirements as per the market/ industry trends or client requirements
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
Digital Workplace Practice Architect
Job Responsibilities
- Solution Strategy, Architecture & Integration
M365 Solution architect
How to read:
The job description below should be read in conjunction with the purpose of the job family.
Job Title: Manager – Job Family
The Business HR Role is pivotal in driving the success of the organization by aligning human capital strategies with business objectives. Role holder is responsible for partnering with business leaders to create and implement HR initiatives that support the achievement of strategic goals, foster a high-performance culture, and enhance the overall employee experience. The focus will be on understanding the unique needs of the business units supported and developing tailored HR solutions to optimize talent management, employee engagement, and organizational effectiveness. Through expertise in HR best practices and ability to build strong relationships, Business HR will contribute to shaping a workplace environment where employees are empowered to thrive, and the organization is positioned for sustainable growth and success.
Job Purpose:
This role involves managing and executing projects efficiently, ensuring deadlines and quality standards are met. If they manage a team, they, provide supervision and direction to a team while also contributing individually to the unit’s objectives. They collaborate across functions and drive continuous process improvement.
Key responsibilities include ensuring compliance with SOPs/ policies/ regulations as applicable in scope of work and maintaining strong relationships with internal/ external stakeholders.
Job Duties and Responsibilities:
- Create plans and review implementation within their area of work.
- Guide team members, directly or indirectly working with them
- Resolve issues, conflicts that may arise between stakeholders working with the role holder
- Generate reports and present information to the upper / higher management as prescribed
- Analyse processes to recommend enhancements and implement agreed improvements within timelines
- Work with internal and external stakeholders to accomplish objectives within their span of work
- Support or independently handle budgeting for defined scope of work
- Work on individual tasks related to their sub-unit, and a portion of time may be spent on supervisory duties.
- Ensure accountability and management of allocated resources (including any team members have dotted/ direct reporting), in line with set standards and procedures for the team/ function.
- Operate independently with minimal supervision, taking decisions based on defined guidelines and practices.
- Identify opportunities for process improvements and contribute ideas for enhancing efficiency.
- Assign and delegate tasks to team members to ensure achievement of operational objectives, if applicable.
- Set team member goals and conduct appraisals as per organizational norms
- Adhere to people processes that are applicable to their team
- Exhibit full professional competency in their area of work- using acquired job skills, policies, and procedures to complete moderate scope assignments/projects/tasks.
DATA SCIENTIST LEAD L2
Role Purpose
The purpose of the role is to define, architect and lead delivery of machine learning and AI solutions
Do
1. Demand generation through support in Solution development
a. Support Go-To-Market strategy
i. Collaborate with sales, pre-sales &consulting team to assist in creating solutions and propositions for proactive demand generation
ii. Contribute to development solutions, proof of concepts aligned to key offerings to enable solution led sales
b. Collaborate with different colleges and institutes for recruitment, joint research initiatives and provide data science courses
2. Revenue generation through Building & operationalizing Machine Learning, Deep Learning solutions
a. Develop Machine Learning / Deep learning models for decision augmentation or for automation solutions
b. Collaborate with ML Engineers, Data engineers and IT to evaluate ML deployment options
c. Integrate model performance management tools into the current business infrastructure
3. Team Management
a. Resourcing
i. Support recruitment process to on-board right resources for the team
b. Talent Management
i. Support on boarding and training for the team members to enhance capability & effectiveness
ii. Manage team attrition
c. Performance Management
i. Conduct timely performance reviews and provide constructive feedback to own direct reports
ii. Be a role model to team for five habits
iii. Ensure that the Performance Nxt is followed for the entire team
d. Employee Satisfaction and Engagement
i. Lead and drive engagement initiatives for the team
Deliver
| No. | Performance Parameter | Measure |
| 1. | Demand generation | Order booking |
| 2. | Revenue generation through delivery | Timeliness, customer success stories, customer use cases |
| 3. | Capability Building & Team Management | % trained on new skills, Team attrition % |
Azure Devops Engineer
Responsibilities
This role involves a deep understanding of Azure services, migration strategies, and the ability to translate business needs into technical solutions. They act as trusted advisors, helping customers achieve agility, cost optimization, and business value through cloud adoption.
Roles and Responsibilities:
- Develop and implement cloud migration strategies, assess existing environments, and define migration roadmaps.
- Design and document scalable, secure, and high-performing Azure architectures, including infrastructure as code using tools like Azure CloudFormation or Terraform.
- Performs engineering design evaluations for new environment builds
- Architect, implement and improve possible automations for cloud environments
- Implementation of industry standard security practices during implementation and maintain it throughout the lifecycle.
- Advise and engage with the customer executives on their cloud strategy roadmap, improvements, alignment by bringing in industry best practice/trends
and work on further improvements with required business case analysis and required presentations.
- Creating business cases for transformation and modernization, including analysis of both total cost of ownership and potential cost and revenue
impacts of the transformation
- Act as a trusted advisor to customers, providing guidance on security, cost optimization, performance, reliability, and operational efficiency.
- Collaborate with various stakeholders, including business leaders, technical teams, and partners, to ensure alignment with cloud transformation goals.
- Monitor and optimize cloud workloads for performance and cost efficiency, ensuring operational excellence.
- Implement and monitor security controls to ensure compliance with industry standards and regulations
If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities
- Experience in regulated environments with a focus on data privacy and compliance.
- Knowledge of migration strategy, tools, network requirements, and integration pathways.
- Understanding of change management and building new capabilities.
Technical and Professional Requirements
- Azure Kubernetes (AKS), Terraform.
- Strong understanding of Azure cloud architecture patterns, such as microservices, serverless, and containerization (Docker, Kubernetes).
- Proficiency in using Infrastructure as Code tools like Azure CloudFormation or Terraform.
- Experience with DevOps tools and practices, including CI/CD pipelines, Jenkins, Ansible, etc.
- Excellent problem-solving, communication, and leadership skills.
- Azure Administrator or higher is often required.
- Designed and deployed an Azure Policy for various resources
Preferred Skills
- Azure Core services
- Azure Development & Solution Architecting
- Kubernetes
- Terraform
Educational Requirements
Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology,BCA,BTech
Network and Network Security (Cisco, Routing, Switching, SDWAN, Wireless, F5)
Responsibilities
Strong understanding of networking concepts including Core, LAN, WAN
Hands-on experience in Cisco Routing & Switching
Knowledge of network administration and troubleshooting for enterprise environments
Experience in network security concepts such as firewall policies, VPNs, IDS/IPS, NAC, segmentation, and access controls
Exposure to network transformation initiatives including infrastructure refresh, migration, SD-WAN, or modernization projects
Familiarity with network automation tools/concepts using scripting or automation platforms
Good understanding of routing protocols, switching concepts, VLANs, subnetting, and TCP/IP
Experience with monitoring and troubleshooting tools for network health and performance
Preferred Skills
- Aruba ClearPass Access Control and Policy Management. 3.3
- CISCO technologies
- Routing & Switching
- Cisco-LAN-Switches
- Load balancer
- Software Defined WAN( SDWAN)
Educational Requirements
Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology,BCA,BTech
ServiceNow (ITSM, ITOM, HRSD, CSM, GRC)
Responsibilities
Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
- Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
- Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
- Integrations knowledge using REST, SOAP
- Hands-on Experience on Service Portal
- Hands-on Experience on Performance Analytics
- Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
- Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.
- Define complex application development administration and programming standards.
- Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
- Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
- Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage
Technical and Professional Requirements
Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Preferred Skills
- ServiceNow
- ServiceNow-CSM
- ServiceNow-GRC
- ServiceNow-ITOM
- ServiceNow-HRSD
- ServiceNow-ITAM
Educational Requirements
Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology,BCA,BTech
SAP Basis
Responsibilities
Provide L2 support for SAP Basis administration across SAP environments
Monitor and maintain SAP systems to ensure high availability, stability, and performance
Perform SAP system administration activities including client administration, user administration, background job monitoring, and transport management
Support SAP installations, configurations, upgrades, patches, and kernel updates
Monitor system health, logs, work processes, jobs, and database connectivity
Troubleshoot and resolve SAP Basis-related incidents within defined SLAs
Handle transport requests, system refresh activities, and environment movement support
Support backup, recovery, and disaster recovery activities for SAP systems
Coordinate with infrastructure, database, OS, network, and application teams for issue resolution
Perform performance tuning and capacity monitoring for SAP systems
Maintain SOPs, technical documentation, and knowledge articles for SAP Basis operations
Participate in maintenance activities, deployments, and release support as required
Preferred Skills
- SAP Basis Admin
- SAP HANA Basis/DBA
Educational Requirements
Master Of Engineering,MCA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology