DEVELOPER L3
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
PRODUCTION SPECIALIST L1
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
-
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Data Analysis – MDM
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Anaplan Lead
Anaplan Developer with hands-on experience in model building, dashboard creation, and enterprise planning solutions. The ideal candidate should have expertise in Anaplan architecture, data integration, and performance optimization, along with strong stakeholder communication skills. Anaplan Developer with hands-on experience in model building, dashboard creation, and enterprise planning solutions. The ideal candidate should have expertise in Anaplan architecture, data integration, and performance optimization, along with strong stakeholder communication skills.
TECHNICAL LEAD L1
Title – DATAIKU Engineer
Location – Bangalore & Chennai
Qualification and Skills:
- Any one ETL Tool preferably DATAIKU.
- SQL
- Good To have:
Banking Domain
Proven experience as a Data Engineer, Data Integration, Data Analyst or similar role.
Key Responsibilities:
- Collaborate with data analyst, business stakeholders and client to gather and understand the requirement.
- Should have worked on development projects
- To contribute to the developments in DATAIKU environment to apply data integration with given logic to fulfill Bank Regulatory requirement and other clients requirement.
- Gather, analyze and interpret requirement specifications received directly from the client.
- Ability to work independently and effectively in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills.
- Familiarity with agile development methodologies.
- Participate in the CR/Production deployment implementation process through Azure DevOps.
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
SDET Technical Lead
SDET Technical Lead
Experience – 5 – 10 years
Location – Bangalore / Chennai / Pune / Hyderabad
Job responsibilities –
Must Have:
- Should be between 5 to 10 years of experience on software test automation using Java/J2EE (OOPS concepts, design patterns, recursive & non-recursive programming, method overloading, method overriding, Array list, Vector, Seriallization, hashset etc…)/C#
- Mandatory experience of 4+ years in automation
- Deep hands-on and coding skills with Selenium web-driver / BDD / JS. Senior Pofiles(6+ Yrs) should have framework development experience.
- Must & should have good experience in API automation using Rest Assured, Karate etc.
- Experience in in-sprint Automation in agile (BDD/Cucumber, Specflow)
- Experience in Database validations and SQL
- Hands on CICD experience in Maven, GitHub, Jenkins and TestNG, Serenity
- Experience in continuous test automation using Jenkins/ADO
- Experience in Automation Life Cycle activities like Feasibility, Estimation, Executing PoCs etc.,
- Able to debug and give the solution for the given practical problem
- Ability to own and drive delivery in an independent manner
- Strong on programming logic and problem solving capability
- Good to have manual testing experience on the web application
- Good communication skill
- Should be ready to work out of Wipro premises or Customer Premises atleast 3 days a week
Snowflake Data Engineering
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Voice AI Engineering Lead
Experience Range: 8 to 16 Years & Educational Qualification: B.E./B.Tech, M.E./M.Tech, MCA or equivalent qualification
Primary Skills: Python (Mandatory), Voice AI, Speech-to-Text (STT), Text-to-Speech (TTS), Conversational AI
Preferred Skills: Google Cloud (Dialogflow, Speech APIs), Google Customer Experience Agent Studio(CXAS) and Gemini Enterprise for Customer Experience(GECX)
Location: Open across India (Preferred: Bengaluru, Hyderabad, Pune, Chennai)
Role and Responsibilities
Lead the design and development of Voice AI solutions using Google Cloud technologies
- Bring thought leadership and best practices to help customer share the Voice AI transformation roadmap
- Architect scalable voice-enabled systems using Dialogflow CX/ES, Speech-to-Text, and Text-to-Speech APIs
- Drive hands-on development using Python for building backend services, APIs, and AI orchestration layers
- Design and implement end-to-end conversational voice AI solutions including NLU, dialog management, and response generation
- Integrate voice solutions with enterprise systems (CRM, contact center platforms, APIs)
- Lead a team of engineers, conduct code reviews, and ensure high-quality delivery standards
- Optimize latency, accuracy, and user experience in real-time voice interactions
- Implement monitoring, logging, and analytics for voice applications
- Ensure security, compliance, and responsible AI practices in voice solutions
- Collaborate with stakeholders, product teams, and clients for requirements and solutioning
Technical Skill Requirements
- Strong hands-on experience in Python programming (mandatory)
- Expertise in Google Cloud Voice & Conversational AI services (Dialogflow, Speech-to-Text, Text-to-Speech)
- Strong understanding of NLP, NLU, and conversational design principles
- Experience in building core voice AI solutions for enterprise use cases
- Hands-on experience with REST APIs, microservices, and backend integration
- Experience with real-time streaming and event-driven architectures
- Knowledge of contact center integrations (Genesys, Amazon Connect, or similar)
- Experience with cloud platforms (GCP preferred; AWS/Azure good to have)
- Familiarity with Docker, CI/CD pipelines, and Kubernetes
- Understanding of monitoring tools and observability practices
Nice to Have Skills
- Google Customer Experience Agent Studio(CXAS) and Gemini Enterprise for Customer Experience(GECX)
- Experience with Generative AI for voice bots (LLMs, RAG integration)
- Multilingual voice assistant development experience
- Knowledge of speech analytics and sentiment detection
- Exposure to Voice biometrics and authentication systems
- Experience in optimizing voice UX and conversation flows
Solution Manager
Role Purpose
The purpose of this role is to help build pipeline by effectively understanding client requirements and liaising with internal functions/stakeholders to prepare a winning solution by leveraging the capabilities within D&OP for the client.
Do
- Prepare a winning solution for the fulfill the requirements of the client
- Requirement Understanding, Data Gathering & Solution Design
- Engage with the customers, understand and interpret their needs correctly, and churn out a proposal with a solution that is aligned with the customers’ demands/requirements
- Engage with clients or sales team to understand the purpose of the proposal, the requirements and expectations of the client
- Lead and prepare the RFP/RFI/RFQ responses and presentations. Write, edit and finalize each section of a proposal, ensuring the content matches the RFP
- Ensure RFP instructions pertaining to format, fonts, page limits, etc. are being followed along with internal branding guidelines
- Performs final electronic layout and formatting as well as production of hard copies as required
- Follow up with sales team post submission of RFP response
- Co-ordination and Support to Internal Teams
- Coordinates with partners to request and collect relevant data and inputs or other narratives to respond to proposal requirements
- Work with sales team proactively and provide support for 2nd and 3rd level customer meetings.
- Prepare a list of questions and of information/material needed to create the proposal
- Include standard or approved proposal language for legal sections according to company policy
- Write the proposal and/or coordinate with team members to ensure each section is written in a consistent format and completed according to the RFP instructions
- Work with internal marketing team and external vendors for the purpose of proposal creation
- Support the marketing team and create specific client dockets, collaterals, mailers etc.
- Support the demand generating team of the marketing department by providing them lists of the accounts, stakeholders etc. that can be targeted
- Requirement Understanding, Data Gathering & Solution Design
- Effective Project Management
- Effectively and efficiently plan, organize, lead and control the delivery of the final solution/proposal/document
- Prepare a work plan that lists the tasks required to create the proposal, such as design, writing, editing, review and production
- Uses strong interpersonal, organizational, and time management skills to juggle multiple tasks with differing deadlines to consistently produce the document
- Collaborate and influence internal key stakeholders to get relevant data within the specified timeline to ensure relevant data in plugged into the solution
- Ensure promptness and compliance of proposals by creating and managing proposal calendars, compliance checklists, compliance matrices, trackers, etc.
- Oversees collection and completion of all proposal components (technical, cost, management, annexes) working in collaboration with internal teams, as well as partners.
- Follow up with relevant stakeholders/teams to get feedback and revisions and ensure that the proposal development stays on schedule.
- Update the sales team and other stakeholders on a regular basis on the progress of the proposal
- Stakeholder Interaction & Management
- Work with internal teams and get relevant data/inputs for preparing documents such as RFP responses, capability demonstrations, client presentations and collaterals, participating in the customer calls to sell solutions etc.
- Collaborate with relevant stakeholders/teams to get feedback and make revisions to ensure that the proposal stays relevant to the needs throughout various proposal stages
- Ensures communication among all parties throughout the proposal process
- Identifies bottlenecks in the process escalating accordingly to higher level, as necessary, to ensure timetable and deliverables remain on track
- Reach out to the below mentioned internal teams during proposal creation:
Deliver
| No. | Performance Parameter | Measure |
| 1. | Process & Performance | Zero non-conformance on timelines with respect to the client/ stakeholder requirements %Winning solutions created Support on pipeline generation |
| 2. | Client | No. of RFP/Proposals/Solutions submitted %conversion rate from proposal to contract |
Associate
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |