Lead Analyst
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
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Support process by managing transactions as per required quality standards
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- Own preparation and review of quarterly letters, flash reports, talking points, fund snapshots and investor templates
- Develop, refine and maintain pitchbooks, marketing materials, and content for the Limited Partners Annual Conference
- Lead responses for due diligence requests from LPs and consultants, coordinating inputs across multiple teams
- Oversee creation and accuracy of Separately Managed Account (SMA) letters
- Ensure consistent and accurate information flow between portfolio management, asset management and controllers
- Maintain and enhance datasets across valuation metrics, property attributes, financial performance and fund‑level trackers
- Conduct analysis to identify trends, variances and key performance drivers, present insights to stakeholders
- Manage quality control and workflow allocation for the Analyst; provide training and feedback
- Partner with onshore and offshore teams to align messaging, data integrity and reporting timelines
- Support ad‑hoc strategic projects and operational improvement initiatives across the fund
- Maintain a strong focus on compliance, governance and data accuracy
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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
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- wn preparation and review of quarterly letters, flash reports, talking points, fund snapshots and investor templates
- Develop, refine and maintain pitchbooks, marketing materials, and content for the Limited Partners Annual Conference
- Lead responses for due diligence requests from LPs and consultants, coordinating inputs across multiple teams
- Oversee creation and accuracy of Separately Managed Account (SMA) letters
- Ensure consistent and accurate information flow between portfolio management, asset management and controllers
- Maintain and enhance datasets across valuation metrics, property attributes, financial performance and fund‑level trackers
- Conduct analysis to identify trends, variances and key performance drivers, present insights to stakeholders
- Manage quality control and workflow allocation for the Analyst; provide training and feedback
- Partner with onshore and offshore teams to align messaging, data integrity and reporting timelines
- Support ad‑hoc strategic projects and operational improvement initiatives across the fund
- Maintain a strong focus on compliance, governance and data accuracy
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-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
WebSphere Admin Lead
| Job Descriptions | Details |
| Skill | WebSphere Admin/Support or WebSphere Application Server Support role |
| Experience | 7 Yrs to 9 Yrs |
| Location | Mumbai – Turbhe |
| Key Skills Required | Should have experience on WebSphere Application Server and IBM HTTP Server for at least 5 years. |
| Job Responsibilities | Strong WebSphere Application Server and IBM HTTP Server for at least 5 Years |
| Basic knowledge of various OS server functionality | |
| Basic understanding of RDBMS and able to do daily operation activity, DR Drills activity | |
| Basic IT infrastructure knowledge and backups | |
| Should have architecture understanding of internet-based application | |
| Act on the alert received by different tools | |
| IMP NOTE | Candidate should be okay for Mumbai (work from office). |
| This is a 24*7 Rotational Shift including Night Shifts. |
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Salesforce Developer
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
-
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Analyst
Mandatory Skills
- Institutional_Finance_Buy_Side_Others
Experience
1-3 Years
Lead Alteryx developer
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
-
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
DEVELOPER L2
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Business Function Head L1
Job Responsibilities
- Role Purpose
- The Head – Talent Supply Chain is accountable for designing, governing, and operationalizing an end‑to‑end talent supply ecosystem that ensures right talent, at the right time, at the right cost, while maximizing internal fulfillment, workforce agility, and business responsiveness. The role drives a strategic, AI‑enabled, and demand‑aligned talent supply chain covering internal mobility, rotations, reskilling, external hiring, gig/partner ecosystems, and workforce efficiency
- Key Responsibilities
- 1. Talent Supply Chain Strategy & Governance
- Define and own the enterprise Talent Supply Chain strategy, aligned to business growth, sector demand forecasts, and operating margin targets. Establish governance frameworks for demand validation, fulfillment channels, skill supply, rotations, reskilling, and redeployments. Drive Internal‑First fulfillment philosophy, balancing internal mobility, bench optimization, and external hiring
- 2. Demand Fulfillment & Supply Optimization
- Own end‑to‑end demand‑to‑fulfillment lifecycle, including demand forecasting, prioritization, and execution. Ensure high internal fulfillment %, reduced fulfillment cycle time, and minimized revenue leakage. Leverage AI‑driven matching engines, Internal Job Portals, and Integrated Fulfillment Platforms to enable transparent and democratized talent movement. Proactively manage demand‑supply imbalances through rotations, redeployments, and targeted skill interventions
- 3. Skill Supply, Reskilling & Capability Building
- Partner with Skill, Learning, and Delivery leaders to drive Skill‑to‑Fulfill programs for priority technologies. Sponsor reskilling, upskilling, and cadre programs for emerging and niche skills. Enable career mobility and employability at scale through structured rotations and role‑based learning paths
- 4. External Talent Ecosystem & Partners
- Build and manage global partner and gig workforce ecosystems for spike demands and niche skills. Ensure hiring market intelligence informs demand planning and supply decisions. Optimize cost, quality, and speed across external fulfillment channels
- 5. Workforce Efficiency & Bench Management
- Drive bench optimization, utilization, visa readiness, and workforce productivity. Define KPIs for workforce efficiency, ramp‑down management, and supply aging. Partner with Finance and Business leaders to balance growth with cost and margin imperatives. Ensure transparency through dashboards and MIS on demand, supply, and readiness
- 6. Digital, Analytics & Transformation
- Champion digital transformation of TSC systems and processes, including AI/ML adoption. Use workforce analytics to drive predictive supply planning and proactive decision‑making. Continuous improvement of TSC operating model, tools, and automation
- Key Stakeholders
- Business & Delivery Leadership Workforce Management & HR Talent Acquisition, Learning & Skills COEs Finance & Strategy External Partners & Vendors
- Key Success Metrics
- Internal Fulfillment % Fulfillment Cycle Time Skill Readiness & Skill‑to‑Fulfill Conversion Bench Utilization & Aging Cost per Hire & Hiring Effectiveness Workforce Productivity & Margin Protection
- Experience & Qualifications
- 18+ years of experience in workforce transformation, talent supply chain, fulfillment, or large‑scale people operations. Proven leadership in enterprise‑scale talent supply models in IT / Services environments. Strong exposure to AI‑enabled talent platforms, workforce analytics, and digital transformation. Ability to operate at CXO / Business Head level with strong commercial and execution orientation
- Leadership Attributes
- Enterprise mindset with strong execution rigor Data‑driven and systems‑thinking approach Influential leader across business, HR, and delivery Change leader with transformation experience
Alteryx developer
Role: Alteryx Developer (Data Reconciliation)Key skills: Alteryx, SQL, data analysis, automationWork: Workflow development, data validation, RCAExposure: Large enterprise data, client-facing environmentExperience: 4+ years preferred
We have an opening for an Alteryx Developer role focused on data reconciliation, SQL, and workflow automation. The position involves working with large datasets and ensuring data accuracy in a client-facing setup.
Location is Hyderabad, Chennai, Mumbai, or Jaipur with 24×7 shifts (majorly US shift).
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Executive L1
How to read:
The job description below should be read in conjunction with the purpose of the job family.
Job Title: Executive – Job Family
<Insert Job Family definition here>
Job Purpose: The purpose of the role is timely completion of tasks allocated to them with quality.
The role involves fulfilling assigned responsibilities on time to adhere to project timelines, having control over overdue tasks to minimize delays, and promptly addressing critical demands to maintain operational excellence.
Job Duties and Responsibilities:
- Assist with tasks and operations following defined procedures and guidelines.
- Perform tasks given with clear instructions ensuring accuracy
- Support the team by preparing documentation, reports, or presentations, ensuring they meet quality standards.
- Share weekly updates & publish reports as required by the team
- Resolve issues within own area of work or escalate to their manager
- Collaborate with team members to ensure tasks are completed on time.
- Participate in training opportunities to build understanding of processes, tools, and methodologies used by the team.
- Utilize basic technical or professional skills to perform team projects or tasks.
Senior Analyst
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
-
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |