Managing Consultant – Tech & Impl
Role Purpose
Managing Consultants are expected to sell and manage the delivery of complex consulting propositions within their area of expertise, driving measurable value for clients. They will also be responsible for leading development of consulting solutions and providing support to practice growth and development. This role is engaged in developing strong client relationships and managing large engagements, accounts (single/multiple) or designing and leading large and complex consulting programs for customers. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations The Managing Consultant must achieve high personal billability.
Do
Consulting Execution
• Achieves utilisation target,. An Ambassador for Wipro tenets and values
• Account focused and effective as a leader in the business. Program Manager or equivalent and manages teams of consultants/work streams/projects/programs
• Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a ‘well rounded’ consultant. Flexible in approach and ability to coordinate resources with expertise in various areas
• Responsible for budgets and assuring quality of deliverables
• Seen as a trusted advisor to senior clients and secures great feedback from client executives and sponsors
• Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills
• Coaches, mentors and motivates team and client staff, builds trust and confidence through focus on quality and delivery
Business development
• Ensures high levels of individual and team utilization in line with the levels expected as part of the goal setting process.
• Manages a personal sales pipeline to support revenue targets (personal and practice)
• Manages a revenue target as agreed with manager. Sells laterally and vertically to a number of clients. Regularly identifies leads and converts them into opportunities and proposals
• Has an effective network of client contacts at executive buying level. Leads sales activities and meetings
• Leads marketing and prospecting activities to populate the sales funnel
• Closes new projects and/or project extensions with minimal partner support
• Proactively seeks opportunities to develop revenue in existing and new areas
• Drives proposal creation and presales activities for the engagement/new accounts by leveraging Wipro’s global footprint and end to end consulting capability
Thought Leadership
• Recognised as an industry thought leader and ensures thought leadership is shared with GCG/Wipro is one of the various channels. Leads assignment team thought leadership
• Ensures case studies and track records are utilized across Wipro in sales efforts. Presents Wipro thought leadership at external industry forums and sales campaigns and demonstrates the monetization of own thought leadership through pipeline building
Contribution to Practice/Wipro
• Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrable contribution to internal initiatives
• Holds people accountable for leveraging IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse
• Ensures engagement teams effectively contribute tools, methods and assets, information sources and IP to the knowledge management platform. Works to develop and improve practice policies, procedures, frameworks, etc.,
• Creates reusable IP/assets and makes self visible as a thought leader. Manages line team career development through use of internal processes-training performance assessments, etc. Monitors and helps curtail talent attrition
• Demands engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored client solutions with desired impact
• Highly visible in the consulting community resulting from sharing industry trends, developing solutions, applying innovation, authoring published content
Display
| Strategic Objectives | Parameter Description | Measure (Select relevant measures/ modify measures after speaking to your Manager) |
| Deliver growth in consulting revenues | • Achieve business performance for direct consulting against relevant quarterly/annual targets • Improve quality of consulting by increasing strategic advisory and transformation projects, deal value and billing rates • Lead end-to-end sales cycle for select accounts/pursuits and pipeline of opportunities • Lead and deliver strategic advisory/transformation consulting engagements with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications |
• % Revenue Achievement (actual vs. target) • % of Personal Utilisation Achievement (against target) • % Consulting business outside CIO’s office • No. of strategic advisory and transformation engagements led/delivered • No. of referenceable clients, testimonials • Average CSAT across projects |
| Generate Impact | • For Wipro by growing the client relationship profile, providing leadership to end-to-end transformation / delivery solutions • Generate impact on larger Wipro business through GCG deals and engagements |
• Value of downstream Revenue/Confirmed Impact generated |
| Grow market positioning | • Grow market positioning for Consulting and Wipro through breadth of client relationships, insight and thought leadership of our clients strategic themes, Digital leadership and marketing • Represent Wipro in internal / external industry forums that create value • Elevate Wipro positioning in existing accounts through thought leadership and leading clients’ strategic transformations • Lead the development of thought leadership/insight for the practice to support business growth |
• Eminence and thought leadership on Solution Innovation demonstrated through content, citations and testimonials • Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed • Number of senior level thought leadership sessions/roadshows with clients and industry forums delivered from the front |
| Provide consulting leadership to accounts | • Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives • Develop senior level relationships beyond CIO organisation and open new streams of business in target accounts • Work with GCP/CCP/GCG Account Lead/Account teams to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG |
• Number of credible relationships built outside of CIO in client organizations • Number & $ value of integrated consulting deals supported |
Automation Engineer L3
Role Purpose
The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required.
Do
1. Instrumental in understanding the software requirements and design of the product
- Analyze and understand the current technology architecture, system interdependencies and application stacks
- Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval
- Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis
- Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions
- Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals
2. Design and execute software developing and reporting
- Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases
- Development of technical specifications and plans and resolution of complex technical design issues
- Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements
- Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation
- Eliminates errors by owning the testing and validations of codes
- Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques
- Provide resolutions to problems by taking the initiative to use all available resources for research
- Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing “best practices” with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns
3. Ensuring smooth flow of communication with customer & internal stakeholders
- Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing
- Assist in creating acceptance criteria for user stories and generate a test automation backlog
- Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools
- Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools
- Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines
- Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes
- Provide assistance to testers and supports personnel as needed to determine system problems
- Ability to perform backend/database programming for key projects.
- Stay up-to-date on industry standards and incorporate them appropriately.
- Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya
Display
| No. | Performance Parameter | Measure |
| 1. | Automation | Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures |
| 2. | Documentation | Complete documentation of automation process, test cases, debug data and performance review as per quality standards |
CONFIGURATOR L3
Role:
The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client
DO :
– Provide assistance in configuration of applications based on client requirements
– Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners
– Plan and execute assigned configuration tasks within deadlines
– Provide system configuration support based on changing business needs
– Assist in system analysis, design, development, and testing activities
– Provide support in developing, implementing and testing patch releases and system upgrades
– Maintenance of the configuration archive and its upkeep
– 100% compliance to configuration standards and procedures
– Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log
– Analyze and resolve configuration issues in a timely manner
– MIS Management, Reporting & Backend Support
– Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders
– Documentation & reporting as per the client need on configuration standards
– Issue resolution in minimum time possible with respect to any modification or change requested by the client
Deliver
1.
Continuous Integration, Deployment
100% error free on boarding & implementation, throughput %, Adherence to the schedule
2.
Quality & CSAT
On-Time Delivery, Troubleshoot queries
Customer experience, completion of assigned certifications for skill upgradation
Infrastructure and Platform Architect L2
Mandatory Skills
- Vmware Cloud Foundation
Experience
8-10 Years
Analyst
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
-
Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
-
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
-
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
TECHNICAL CONSULTANT L1(CONTRACT)
Role:
The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects.
Do:
- Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
- High level design, detailed design and develop technical / integration solutions to meet those needs
- Work with clients to understand their business needs and processes
- Participate in technical and technology workshops to understand and deliver integration requirements
- Drive client discussions to define the integration requirements and translate the requirements to the technical solution
- Provide training and support to end-users
- Write technical specifications and test plan for development team to ensure test driven development
- Manage projects and timelines
- Provide expert support to various projects and delivery engagements as and when required
- Drive innovation/transformation agenda in large existing accounts, provide delivery
- Provide delivery support and escalation management
- Interaction with SAP and with party partners
| No. | Performance Parameter | Measure |
| 1. |
Job Knowledge |
Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module |
| 2. |
Customer Satisfaction |
As defined by clients SLAs |
| 3. |
Manging change & Improvement |
Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective Measure overall adaptability/flexibility to move from one project to another project |
| 4. |
Functional Leadership |
Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively |
| 5. |
Customer Responsiveness |
Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner |
Senior Analyst
Job Location: BLR
Time: 2:00 PM-11:30 PM
WFO Only
JOB DESCRIPTION:
Responsibilities:
• Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva
• Reconcile cash and positions across all funds on daily basis using DUCO platform
• Reviewing upcoming activities exceptions from Geneva – WSO accelerator, contract modifications as per the agent notices.
• Work across multiple groups to troubleshoot technical and accounting problems
• Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis.
• Escalation of unresolved cash and position breaks to Manager and onshore team
• Create SOP and participate in training program
• Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed
Desired Candidate Profile:
• Knowledge of Syndicated Bankloan/ Private Credit / CLO’s
• Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module
• Reconciliation experience of Cash and Position using DUCO or any other Recon platform
• Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva
• Awareness of Agents Banks, Trustee’s and Custodian role in supporting Private Credit
• Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel
• Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines
• The profile involves effective communication across Clients’ facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must
• A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly
• A desire to work in an international team environment, often under pressure and with multiple stakeholder
TECHNICAL LEAD L1
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Developer – L3
Mainframe Developer
Mainframe Developer:
5+ Years experience.
Detailed JDWe are seeking a skilled and experienced Mainframe Developer to join our team. The ideal candidate will have a strong background in developing and maintaining applications using COBOL, JCL, and DB2. This role requires a detail-oriented professional who can work independently and collaboratively to deliver high-quality solutions in a fast-paced environment
Key Responsibilities:Design, develop, test, and maintain mainframe applications using COBOL, JCL, and DB2.Analyze business requirements and translate them into technical specifications.Perform code reviews and ensure adherence to best practices and coding standards.Debug and resolve production issues in a timely manner.Collaborate with cross-functional teams including QA, business analysts, and project managers.Participate in system integration and user acceptance testing.Prepare technical documentation and support user training as needed.
Required Skills:Strong hands-on experience with COBOL, JCL, and DB2.Proficient in mainframe tools such as TSO/ISPF, SDSF, and File-AID.Experience with version control tools like Endevor or Changeman.Good understanding of SDLC and Agile methodologies.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.
DEVELOPER L3
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |