TA Lead – (Director)
Job Description
Role: TA Lead (Director)
Location: Bengaluru preferred
About the role: Wipro is looking to on-board a seasoned Director – Talent Acquisition
Roles & Responisbilities
- Lead and manage fulfilment of lateral open positions, by hiring quality talent as per defined process, budget, location and timelines, across units in Wipro.
- Review and finalize the quarterly and annual hiring plan for the unit by reviewing the numbers, allocations to recruiters, channels, timelines etc.
- Identify, lead and manage key initiatives to improve talent acquisition efficiencies and outcomes
- Engage with senior stakeholders across delivery organizations for talent fulfillment, act as an advisor.
- Develop and implement systems and processes to obtain relevant and credible market intelligence as input to TA strategy.
- Market mapping and build a strong mechanism to support business requirements
- Establish scalable network and strong selection process to attract the best talent
- Devise an appropriate channel mix to ensure a competitive market cost per hire
- Strategies to improve EVP of the firm/business practices to the talent market
- Identify & monitor meas
Key Requirements
- Experience in handling recruitment (lateral hiring, volume hiring) from a large IT services company / Management Consulting firm.
- Execution excellence and passion to deliver results. Forward looking, challenges status quo
- Excellent stakeholder management skills; should have consultative/Advisory approach. Excellent networking in the external market.
- Thinkers, solution orientation, managing complexity and ambiguity with ease.
Solution Specialist
Solution Architect
Role Responsibilities:
Blueprint
- Establish vision and scope – Action
- Identify / create checklist – Action
- Commercials: secure target pricing, understand pricing templates – Action
- Insights: outside‑in research, market trends, competitor insights, account intelligence – Action
- Mind map: problem statement, goals, objectives, solution levers, accelerators, win strategy lab insights – Deliverable
- Storyline finalization – Deliverable
- Response template with owners per section – Deliverable
Solution Detailing
- Baseline understanding walkthrough with solution detailing team – Action
- Consolidate questions – Action
- Assign solution tasks – Action
- Elaborate response – Action
- Review response – Action
- Finalize response – Action
- Build estimates practice‑wise and review – Action
- Consolidate estimates – Action
Solution Optimization
- Compare with benchmarks, simulate and arrive at optimal number – Action
- Updated mind map – Deliverable
- Solution response – Deliverable
- Effort estimate – Deliverable
- Evaluate solution against internal and external benchmarks – Action
- Evaluate against similar opportunities – Action
- Optimize scope, solution, risks, assumptions, estimates – Action
- Identify teams for orals – Action
Solution Presentation
- Finalized solution response – Deliverable
- Finalized estimates and RLS – Deliverable
- Presentation to leadership team – Action
- Refinement based on feedback – Action
- Finalize teams for orals and agree on storyline – Action
- Integrated solution response – Deliverable
- Finalized costs and effort estimates – Deliverable
- Inputs for solution response – Deliverable
Solution Specialist
Solution Architect
Role Responsibilities:
Blueprint
- Establish vision and scope – Action
- Identify / create checklist – Action
- Commercials: secure target pricing, understand pricing templates – Action
- Insights: outside‑in research, market trends, competitor insights, account intelligence – Action
- Mind map: problem statement, goals, objectives, solution levers, accelerators, win strategy lab insights – Deliverable
- Storyline finalization – Deliverable
- Response template with owners per section – Deliverable
Solution Detailing
- Baseline understanding walkthrough with solution detailing team – Action
- Consolidate questions – Action
- Assign solution tasks – Action
- Elaborate response – Action
- Review response – Action
- Finalize response – Action
- Build estimates practice‑wise and review – Action
- Consolidate estimates – Action
Solution Optimization
- Compare with benchmarks, simulate and arrive at optimal number – Action
- Updated mind map – Deliverable
- Solution response – Deliverable
- Effort estimate – Deliverable
- Evaluate solution against internal and external benchmarks – Action
- Evaluate against similar opportunities – Action
- Optimize scope, solution, risks, assumptions, estimates – Action
- Identify teams for orals – Action
Solution Presentation
- Finalized solution response – Deliverable
- Finalized estimates and RLS – Deliverable
- Presentation to leadership team – Action
- Refinement based on feedback – Action
- Finalize teams for orals and agree on storyline – Action
- Integrated solution response – Deliverable
- Finalized costs and effort estimates – Deliverable
- Inputs for solution response – Deliverable
Solution Architect L2
Role Purpose
The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.
Do
-
Develop architectural solutions for the new deals/ major change requests in existing deals
- Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.
- Provide solutioning of RFP’s received from clients and ensure overall design assurance
- Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
- Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture
- Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
- Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
- Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
- Evaluate and recommend solutions to integrate with overall technology ecosystem
- Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution
- Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail
- Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
- Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
- Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture
- Tracks industry and application trends and relates these to planning current and future IT needs
-
- Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation
- Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture
- Identifies implementation risks and potential impacts
- Enable Delivery Teams by providing optimal delivery solutions/ frameworks
- Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
- Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
- Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards
- Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
- Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
- Recommend tools for reuse, automation for improved productivity and reduced cycle times
- Leads the development and maintenance of enterprise framework and related artefacts
- Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
- Ensures architecture principles and standards are consistently applied to all the projects
- Ensure optimal Client Engagement
- Support pre-sales team while presenting the entire solution design and its principles to the client
- Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
- Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor
-
Competency Building and Branding
- Ensure completion of necessary trainings and certifications
- Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
- Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
- Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
- Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
- Mentor developers, designers and Junior architects in the project for their further career development and enhancement
- Contribute to the architecture practice by conducting selection interviews etc
-
Team Management
-
Resourcing
- Anticipating new talent requirements as per the market/ industry trends or client requirements
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
-
Executive L1
How to read:
The job description below should be read in conjunction with the purpose of the job family.
Job Title: Executive – Job Family
<Insert Job Family definition here>
Job Purpose: The purpose of the role is timely completion of tasks allocated to them with quality.
The role involves fulfilling assigned responsibilities on time to adhere to project timelines, having control over overdue tasks to minimize delays, and promptly addressing critical demands to maintain operational excellence.
Job Duties and Responsibilities:
- Assist with tasks and operations following defined procedures and guidelines.
- Perform tasks given with clear instructions ensuring accuracy
- Support the team by preparing documentation, reports, or presentations, ensuring they meet quality standards.
- Share weekly updates & publish reports as required by the team
- Resolve issues within own area of work or escalate to their manager
- Collaborate with team members to ensure tasks are completed on time.
- Participate in training opportunities to build understanding of processes, tools, and methodologies used by the team.
- Utilize basic technical or professional skills to perform team projects or tasks.
BeyondTrust PAM architect
Role Purpose
The purpose of this role is to design the organisation’s computer and network security infrastructure and protect its systems and sensitive information from cyber threats
Required Skills and Competencies:
- A minimum of 8-10 years of experience with Information Security or in a technology related field, preferably on Identity and Access Management domain
- Must have expertise with BeyondTrust PAM solution including requirement, design and implementation
- Bachelor s degree from an accredited college/university or equivalent professional experience
- Experience implementing at least two of the following PAM solutions: BeyondTrust PAM and any of the other PAM products like Beyond Trust
CyberArk, Centrify, Thycotic, Hitachi ID, Delinea. - Hands on experience installing and configuring BeyondTrust PAM components like Vault, resource broker, application servers etc.
- Integration experience of PAM solution with at least three or more out of on-prem servers, AWS, Azure, GCP, SaaS Applications, Web Application, Network Devices (Firewall/Switches/Routers), Active Directory (multiple domain setup), Databases
- Architect and design technology components such as deployment architecture, resource broker, application servers, Vault, access control based on certain privileges etc
- Knowledge on platform security, administration, and management, such as Linux/UNIX / Windows system administration
- Exceptional written and verbal communication skills, including the ability to produce quality documentation
- Ability to work both independently and in a team-oriented, collaborative environment
- Ability to think strategically, evaluate and resolve customer problems
WHAT YOU BRING
- Lead requirement gathering sessions with stakeholders and propose solutions following best practices of PAM
- Lead PAM design, implementation, and deployment
- Provide support for production PAM infrastructure systems and processes
- Operate as a technical subject matter expert in the PAM space
- Mentor and coach junior resources within the team
Recruiter L4
Role Purpose
The purpose of the role is to source and hire the right talent against the requirements shared by the business and ensuring a positive employer brand experience for the candidate throughout the hiring process.
Do
1. Hire the required talent from the different sourcing channels
- Understand business projections and urgency of talent requirements across order and cadre demands, skill type (type A/B/C), volume vs. niche etc.
- As per the talent requirements shared by the business, Create sourcing plan as per hiring channel mix and cost considerations
- Utilize job portals, consultants, employee referral to find the right fit from the industry/ within Wipro
- For the shortlisted candidates, facilitate the selection process with the technical panel
- As per the requirement by the business, facilitate different selection tests like technical programming language skills
- Conduct HR evaluation round and negotiate with the candidate(s) on the salary, position etc
- Take necessary approval from the tower lead/ head ensuring, hiring is strictly as per Wipro’s salary range, minimizing exceptions to meet average cost per candidate target
- Formally roll out the job offer to the selected candidate(s) and coordinate with him/ her for offer acceptance
- Motivate, engage and maintain relationship with the selected candidate(s) from time to time till their joining
- Coordinate with the HRSS team for background verification of the selected candidate
- Communicate with Business Teams and Managers to from time to time on the status of joining etc
2. Manage Candidate Experience throughout the recruitment process
- Conduct candidate connect and pre-hiring candidate engagement activities to ensure healthy joining ratio
- Adherence to Wipro guidelines, processes and protocols with respect to responsiveness, clarity, compensation structure, SLAs, quality and auditability in all candidate communication, and deliver Zero valid escalation on hiring process
- Resolve candidate concerns and manage candidate escalations, turnaround slightest negative experience
- Daily maintain the data on the recruitment tool (Synergy) and upload all the candidate documents from time to time
- Ensure the weekly/ monthly/quarterly dashboards are updated and readily available for the management review
- Conduct meetings with WMG teams to update on the progress, risk and issues involved in hiring for a position and seek help if necessary
- Follow checks and balances placed by the recruitment team and conduct regular reviews with the management to ensure reliability, quality and integrity of recruitment data in the system
Deliver
| No. | Performance Parameter | Measure |
| 1. | Fulfilment Targets | Numbers per quarter as per plan (Fulfilment ratio, net add) Numbers per quarter as per plan (Fulfilment ratio, net add) Numbers per quarter as per plan (Fulfilment ratio, net add) |
| 2. | Average Recruitment Cost Per Person | Deviation from Wipro salary range – Numbers as per plan |
| 3. | Customer Satisfaction | Candidate Experience – Zero escalations Hiring Manager satisfaction score – As per plan |
| 4. | Cost of hiring (Cost incurred on portals, vendors etc) | Deviation from Channel Mix and Budget – as per plan |
| 5. | Compliance | % Deviation from Source-to-Hire policies – Zero Online / Tool data reliability – 100% |
Intern L0
Internship / Co-op Description
This exciting internship / co-op is to be part of North America’s Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges.
Internship / Co-op Responsibilities
- Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners.
- Initiatives will offer practical experience and exposure to the Wipro organization.
- Identify business requirements, translate into an actionable plan, and produce quality work.
- Participate in key meetings with partner leaders and cross-functional stakeholders.
- Engage and network with senior leaders who provide focused mentorship and leadership coaching.
- Demonstrate leadership qualities and self-confidence working collaboratively in a team environment.
Intern L0 1
Internship / Co-op Description
This exciting internship / co-op is to be part of North America’s Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges.
Internship / Co-op Responsibilities
- Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners.
- Initiatives will offer practical experience and exposure to the Wipro organization.
- Identify business requirements, translate into an actionable plan, and produce quality work.
- Participate in key meetings with partner leaders and cross-functional stakeholders.
- Engage and network with senior leaders who provide focused mentorship and leadership coaching.
- Demonstrate leadership qualities and self-confidence working collaboratively in a team environment.
ADMINISTRATOR L2(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |