CYBER SECURITY ANALYST L4
Role Purpose
The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information
Do
-
Ensuring customer centricity by providing apt cybersecurity
- Monitoring and safeguarding the log sources and security access
- Planning for disaster recovery in the event of any security breaches
- Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
- Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
- Conduct security assessments, risk analysis and root cause analysis of security incidents
- Handling incidents escalated by the L1 team in 24×7 rotational shifts
- Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
- Completing all tactical security operations tasks associated with this engagement.
- Analyses all the attacks and come up with remedial attack analysis
- Conduct detailed analysis of incidents and create reports and dashboards
-
Stakeholder coordination & audit assistance
- Liaise with stakeholders in relation to cyber security issues and provide future recommendations
- Maintain an information security risk register and assist with internal and external audits relating to information security
- Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
- Advice and guidance to employees on issues such as spam and unwanted or malicious emails
Deliver
|
No. |
Performance Parameter |
Measure |
|
1. |
Customer centricity |
Timely security breach solutioning to end users, Internal stakeholders & external customers experience |
|
2. |
Process Adherence |
Adherence to SLA’s (90-95%), response time and resolution time TAT |
DEVELOPER L3
| Potential Role Name | Developer L3 |
| Potential Band Alignment | B2 |
Role Purpose
The purpose of this role is to develop and test software modules based on client requirements and prepare project documentation while coordinating with cross-functional teams to ensure quality delivery.
| Areas of responsibility | |
| Gathering of requirements | Assist in conducting workshops and discussions with client stakeholders to gather business process requirements. |
| Coding and Configuration | Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.
Work on assigned modules using standard practices and documentation protocols. |
| Testing and Trial Runs | Execute testing for assigned modules, validate functionality across required interactions, and participate in User Acceptance Testing (UAT) sessions.
Assist in root cause analysis to identify bugs and errors. |
| Implementation | Participate in implementation of software application and its integration with other systems to ensure stability. |
| Maintain Documentation | Prepare detailed reports and documentation on project specifications, activities, and status, while presenting information using flowcharts, layouts, diagrams, code comments, and clear, well-structured code. |
| Stakeholder Collaboration | Collaborate with cross functional teams to understand requirements, support development activities, check system compatibility, and ensure solutions meet expected standards. |
ADMINISTRATOR L1(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
ACCOUNT DELIVERY HEAD (ADH) L2
Role Purpose
The purpose of the role is to drive and improve delivery for mega-gamma/ key growth accounts by providing innovative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.
Do
- Delivery Management
- Ensure seamless delivery of projects in a Mega – Gamma/ Key Growth Account
- Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement
- Ensure 100% compliance to Project SLA’s, information security protocols etc (all customer’s contractual obligations)
- Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
- Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost
- Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
- Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement
- Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
- Collaborate and influence internal key stakeholders to ensure fulfillment, technology support and flawless delivery of projects
- Ensure seamless delivery of projects in a Mega – Gamma/ Key Growth Account
- Client Relationship Management
- Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business
- Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
- Identify and close early warnings on a project to avoid any customer escalations
- Plan and conduct Quarterly Business Reviews (QBR) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
- Design, monitor and share account performance dashboards/ reports with the clients periodically
- Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization
- Share Wipro’s capability and initiatives that may support/ fulfill customer’s needs
- Delivery governance across the accounts/ projects
- Review MIS and reports to monitor and track overall project/ account delivery management
- Conduct periodic reviews with the team (DM’s/PM’s) on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
- Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
- Review and monitor revenue allocations/ realization to avoid OB revenue leakage
- Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks
- Enable revenue growth of an account within a vertical
- Identify opportunities for deployment of new technology, growth solutions and services in the account by bringing SL practices/ other capabilities for client solutioning
- Engage with existing customers to identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery driven revenue
- Support pre-sales team to create and propose relevant solutions to the customer requirements/ request for proposals for a project in an account
- Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate
- Operational Excellence
- Automation Focus
- Drive automation charter and related initiatives in an account
- Develop, drive and deploy automation led solutions and service improvements to deliver value added services to the customers thereby driving customer’s business forward
- Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
- Innovation Focus
- Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed and productivity parameters
- Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth
- Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR
- Drive and deploy Knowledge Management across the account
- Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within an account
- Deploy the Wipro’s knowledge management portal across the account and monitor & track trainings
- Automation Focus
- Capability Development and Talent Pipeline Creation
- Demand forecasting in line with business requirements
- Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/ projects
- Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team
- Lead upskilling initiatives across the account
- Prioritize and identify essential skills required across accounts/ projects to facilitate and drive right supply chain across the account
- Partner with competency group and talent transformation team to drive upskilling initiatives within an account
- Support workforce transformation team to identify and deploy multi-skilling upgradation model for all account employees
- Drive towards 100% mandatory training compliance for the target population within an account
- Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
- Quarterly connect with critical talent to understand their aspirations and create their learning maps along with project managers and HRBP
- Fresher engagement program
- Ensure a stable arrangement and assimilation of rookie within an account in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)
- Demand forecasting in line with business requirements
AUTOMATION ENGINEER L2
Role Purpose
The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required.
Do
1. Instrumental in understanding the software requirements and design of the product
- Analyze and understand the current technology architecture, system interdependencies and application stacks
- Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval
- Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis
- Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions
- Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals
2. Design and execute software developing and reporting
- Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases
- Development of technical specifications and plans and resolution of complex technical design issues
- Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements
- Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation
- Eliminates errors by owning the testing and validations of codes
- Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques
- Provide resolutions to problems by taking the initiative to use all available resources for research
- Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing “best practices” with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns
3. Ensuring smooth flow of communication with customer & internal stakeholders
- Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing
- Assist in creating acceptance criteria for user stories and generate a test automation backlog
- Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools
- Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools
- Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines
- Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes
- Provide assistance to testers and supports personnel as needed to determine system problems
- Ability to perform backend/database programming for key projects.
- Stay up-to-date on industry standards and incorporate them appropriately.
- Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya
Display
| No. | Performance Parameter | Measure |
| 1. | Automation | Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures |
| 2. | Documentation | Complete documentation of automation process, test cases, debug data and performance review as per quality standards |
ADMINISTRATOR L1
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
Senior Marketing Manager – India Business
Role Summary:
Wipro has been empowering Indian enterprises across the public and private sector as a trusted strategic partner, helping shape a progressive, purpose-driven future.
We are looking for a Senior Marketing Manager to lead marketing for the India Business Unit within APMEA. This role operates at both Business Unit level, owning India go-to-market execution, and account level, orchestrating highly targeted programs for strategic clients, large deals, and priority pursuits.
The Senior Marketing Manager, India owns the India GTM marketing agenda and is accountable for driving the integrated marketing plan, ABM, and thought leadership calendar to build awareness, consideration, and preference for Wipro across clients, prospects, partners, and key stakeholders in India.
Success in this role will be measured by execution excellence and tangible business impact, including contribution to pipeline, deal support, and brand perception in the India market.
Key Responsibilities:
- Own and execute the India go-to-market marketing plan, aligned to quarterly and annual business priorities.
- Partner closely with India sales and business leadership on strategic deals, pursuits, and account growth initiatives.
- Drive ABM programs for key growth accounts, supporting large, complex deals and strategic opportunities.
- Track and report marketing contribution to pipeline, deal velocity, and client advocacy using clear metrics and insights.
- Identify, plan, and execute high-impact India-focused events aligned to the marketing calendar and business objectives.
- Plan and deliver integrated campaigns leveraging India-specific thought leadership, case studies, videos, PR, internal communications, and other content formats.
- Elevate brand perception and drive demand across target India clients through compelling, insight-led campaign programs and a strong digital presence.
- Orchestrate Wipro’s presence in the India market through partner marketing and ecosystem engagement.
- Manage end-to-end lead generation and follow-through, ensuring discipline across marketing activities and handoffs.
Qualifications:
- 12–15 years of experience in B2B marketing leadership roles, preferably in IT services, consulting, or enterprise technology.
- Proven experience working directly with senior business and sales leaders in India.
- Strong ability to operate in a matrix organization and fast-moving business environment.
- Excellent stakeholder management skills with the ability to translate complex offerings into clear, compelling narratives.
- High-impact written and verbal business communication skills.
- Strong grounding in content-led brand building, partner marketing frameworks, and campaign execution.
- Hands-on experience with marketing planning, budget management, lead management, and campaign analytics.
- Demonstrated ability to enable data-driven decision-making through CRM insights and marketing performance analysis.
The ideal candidate will:
- Operate with a clear revenue and pipeline orientation, with experience influencing deals, pursuits, and growth outcomes.
- Be tightly aligned to India business and sales priorities, acting as the marketing SPOC for India leadership.
- Take full ownership of GTM execution, from planning through execution and measurement.
- Hold themselves accountable for clear, outcome-based metrics.
- Lead through influence, with the ability to direct agency partners, specialist teams, and dotted-line resources.
- Bring strong India market context, including experience with public sector, regulated industries, and large domestic enterprises.
- Actively participate in India BU planning cycles and leadership forums.
Assistant Deal Execution Manager – EMR
The Deal Execution Manager is responsible for supporting the Sales team in solving complex, multi-service line, or large deals in the Americas region for EMR Vertical
Key requirements:
RFP Management:
- Pursue & win 10M+ multi-service line deals
- Create Deal Summary & Win Strategy with inputs from SMU & GBL leaders
- Onboard practice & solutions resources with the help of GBL leaders
Solution Integration:
- Own overall integrated solution as the SMU SPoC, while collaborating with GBL sales, practice, delivery, & domain consultants to craft the solution
- Build solution storyboards with inputs from all stakeholders
- Be accountable for the completion of the integrated solution & get the most competitive solution. Curate, customize & optimize the content to align with the customer’s ask
Estimation & Commercial
- Coordinate with GBL/practices/delivery for estimation & perform reviews & optimization
- Work with BFM to get deal price & margins
Sales Enablement
- Help own initiatives to drive GTM and geo pipeline & OB targets
- Proactively works with Account & Hunting Sales Leaders & SMEs to come up with specific offerings based on demand
- Collaborating as a key member of the sales team to represent the solution offering to the client buyer & other groups
Desired Candidate Profile:
- Engineering /MBA (full time) or Post Graduate Preferred
- Minimum 10-15 years of Work Experience including min 6 years in pre-sales & solutions.
- High-level understanding of various offerings in digital, data, cloud, Infrastructure services, AD/ AMS and Gen AI.
- Deep understanding of IT delivery models and pricing models
- Presales Solutioning and Bid Management
- Possess skills for creating out-of-the-box solutions, running multiple deals, work with diverse teams and drive consensus to deliver winning proposals including proactive pitches.
- Excellent organizational and analytical skills
- Strong structured problem-solving and insight development skills
- Excellent attention to detail and high capacity to take calculated risks.
- Excellent written & verbal communication, interpersonal, influencing and persuasion skills.
- Proficiency with Microsoft Office Suite, especially Word and PowerPoint
- Experience in Energy, Utilities, Manufacturing, Auto Industry (preferred but not mandatory)
Associate Business Analyst
Responsibilities
Core Technologies
- Aruba Wireless (Controllers, Instant AP, Aruba Central)
- Aruba ClearPass (NAC, AAA, 802.1X)
- Aruba Switching (AOS-S & AOS-CX platforms)
- Routing: OSPF, BGP, EIGRP
- Redundancy: VSX, VRRP
- Packet capture analysis wired and wireless
- Strong in Wi-Fi RF concepts and troubleshooting
Technical and Professional Requirements
Good to have Technologies
- Knowledge of Firewall – Palo Alto, Fortinet
- Knowledge of SDWAN, SASE solution
- Knowledge of Zscaler
Soft Skills
- Strong leadership and decision-making capability
- Excellent troubleshooting and analytical skills
- Client handling and communication skills
- Ownership and accountability in incident handling
- Ability to handle high-pressure production environments
Preferred Skills
- Zscaler ZIA
- Virtual Private Network
- Firewall
- NAS
- SAN Storage
- Management
- STORAGE MANAGER
- Routing & Switching
- Alcatel-Network-LAN/WAN
- Software Defined WAN( SDWAN)
Educational Requirements
Bachelor Of Engineering,Bachelor of Engineering,Bachelor Of Technology
Informatica Power Exchange Admin
Responsibilities
- Administer and support Informatica Power Exchange platform components, including listener, logger, capture, and extraction processes.
- Monitor and remediate issues related to Power Exchange jobs, connectivity, storage, and system availability.
- Support system, database, and platform upgrades in coordination with infrastructure, application, and business teams.
- Create, maintain, and update configuration files, capture registrations, extraction maps, and related environment settings.
- Plan and execute disaster recovery, backup validation, and environment failover activities with application teams.
- Investigate and resolve platform vulnerabilities identified through audits, compliance reviews, or periodic security scans.
- Support version control integration, code migration processes, and onboarding of application teams to the Power Exchange environment.
- Optimize platform performance, manage latency issues in real-time data flows and batch jobs, and ensure overall operational stability.
Additional Responsibilities
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Technical and Professional Requirements
- Strong experience with Informatica Power Exchange administration, Informatica PowerCenter, Mainframe, SQL, Unix, and ETL concepts.
- Hands-on expertise in configuring and managing capture registrations, extraction maps, listener processes, and logger processes.
- Ability to troubleshoot environmental, connectivity, and performance issues quickly in production and non-production environments.
- Experience supporting platform upgrades, disaster recovery exercises, vulnerability remediation, and operational support activities.
- Knowledge of real-time data loads, exception handling, monitoring, and performance tuning.
- Strong leadership, team management, stakeholder communication, analytical, and problem-solving skills.
- Comfortable working in fast-paced, mission-critical environments with strong ownership and support mindset.
Preferred Skills
- Informatica – Informatica Power Exchange
Educational Requirements
Bachelor of Engineering