IBM Integration Lead
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
- Total IT experience of 8-10 years with at least 7+ years on IBM Cloud Pak for Integration and IBM App Connect enterprise.
- Hands-on experience IBM API Connect & IBM MQ Series is a plus.
- Need to have at least 1 CP4I end to end implementation knowledge.
- Hands on experience on any of the other IBM integration tools like IBM DataPower is required.
- Knowledge on Openshift is required. Other container knowledge like any kubernetes is a plus.
- Knowledge on any cloud platform is required (AWS, or Azure)
- Experience in designing Integration workflows using IBM tool set
- Experience on implementing A2A and B2B solutions
- Experience on implementing web services and RESTful services, APIs
- Should have hands on experience on designing &implementing service-oriented architecture
- Knowledge on Microservice architecture is required.
Knowledge on devOps is mandatory
Azure Integration Lead
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
- 7 -10 years strong experience in designing and developing Azure Integration Services (AIS) including Logic Apps, Logic app Connectors, Azure Functions, Service Bus, Event Grid, Azure Data Factory, Azure Storage, Power Automate (Microsoft Flow) etc.
- Experience in building complex integration using Azure Logic App and Transformation (Map/Schema).
- Good understanding of integration architecture concepts and patterns, including Microservices, Service Oriented Architecture, Batch Integrations, RESTful JSON Services, Pub/Sub etc. including Event-Driven Architecture.
- Knowledge in Hybrid Integration using the Azure Platform.
- Migration of BizTalk Server integrations to Microsoft Azure (using Logic Apps, EIP, & Service Bus).
- Good to have knowledge of the API integration with external systems ERP or CRM.
- Testing suites like Postman, SoapUI is a must.
- Proficiency in the following tools is expected:
- Azure Logic Apps,
- Logic app Connectors,
- Azure Functions,
- Event Grid
- API management,
- Azure SQL Database,
- Power Automate (Microsoft Flow).
- Microsoft BizTalk Server (2013-R2) or higher version, ESB Toolkit (2.1)
- C# Microsoft
- .NET Framework 4.5+
- Visual Studio
Microsoft SQL Server
Senior Gen AI Architect
Role Purpose
The purpose of the role is to create exceptional integration architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.
Job description:
The Senior GenAI Architect is responsible for designing, developing, and overseeing the implementation of advanced Generative AI solutions. This role combines deep technical expertise in AI/ML with architectural leadership to deliver scalable, secure, and innovative GenAI systems that drive business value. The architect will collaborate with cross-functional teams, mentor junior staff, and ensure best practices in AI development and deployment.
Key Responsibilities:
- Architect GenAI Solutions: Design and develop robust architectures for generative AI applications (e.g., LLMs, image generators, multimodal models) tailored to business needs.
- Technical Leadership: Guide teams in the selection of appropriate AI models, frameworks, and platforms; ensure alignment with enterprise architecture standards.
- End-to-End Ownership: Oversee the full lifecycle of GenAI projects from requirements gathering, model selection/training, deployment, monitoring, and optimization.
- Integration: Ensure seamless integration of GenAI solutions with existing systems, APIs, and data pipelines.
- Security & Compliance: Implement AI governance, data privacy, and security best practices; ensure solutions comply with relevant regulations (GDPR, HIPAA, etc.).
- Performance Optimization: Monitor and optimize model performance, scalability, and cost-efficiency.
- Research & Innovation: Stay abreast of the latest GenAI advancements; evaluate emerging technologies and recommend adoption where appropriate.
- Mentorship: Provide technical guidance and mentorship to engineers, data scientists, and other stakeholders.
- Stakeholder Engagement: Communicate complex AI concepts and architectures to non-technical stakeholders; gather requirements and provide strategic recommendations.
Required Qualifications:
- Bachelor’s or master’s degree in computer science, Engineering, Mathematics, or related field (PhD preferred).
- 15+ years of IT experience with 7+ years of experience in AI/ML and at least 2 years focused on generative AI (LLMs, GANs, Diffusion Models, etc.).
- Proven experience architecting and deploying large-scale AI solutions in production environments.
- Proficiency in Python, deep learning frameworks (TensorFlow, PyTorch), and cloud platforms (AWS, Azure, GCP).
- Strong understanding of data engineering, MLOps, and DevOps practices.
- Experience with prompt engineering, fine-tuning, and customizing foundation models.
- Familiarity with AI ethics, responsible AI principles, and regulatory compliance.
- Excellent problem-solving, communication, and leadership skills.
Deliver
| No. | Performance Parameter | Measure |
| 1. | Support sales team to create wins | % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led |
| 2. | Delivery Responsibility in Projects/Programs and Accounts | (a) Solution acceptance of Integration architecture (from client and/or internal Wipro architecture leadership), and (b) effective implementation of integration-approach/solution component by way of sufficient integration-design, methods guidelines and tech-know how of team |
| 3. | Delivery support | CSAT, delivery as per cost, quality and timelines, Identify and develop reusable components, Recommend tools for reuse, automation for improved productivity and reduced cycle times |
| 4. | Capability development | % trainings and certifications completed, increase in ACE certifications, thought leadership content developed (white papers, Wipro PoVs) |
.NET FullStack Senior Developer – L3
.NET FullStack Senior Developer
- Experience: C# and NET CORE 6/ ASP.NET MVC. Experience with GIT and CI/CD. MSSQL 2008-2016 (Transact SQL, Stored Procedures, Triggers).
- Experience with creating RDB schemas on database platforms such as SQL Server. Familiarity with architecture styles/APIs (REST, RPC). Nice to have: Angular or React or Blazor or JQuery, Bootstrap.
- Experience with cloud computing, containers using AWS or Azure.
- Experience with large-scale production NoSQL database like MongoDB.
- Knowledge of Redis, Elastic search, Rabbit MQ.
- Mandatory skill: .Net ver. 6 full stack profiles, good exp. in Web API [creating consuming], DB experience as developer (MS SQL/Oracle will work even though they will use different DBs), 6+ yrs. of relevant experience
- Nice to have skills: Bootstrap, Angular/React, no SQL etc.
IBM AIX_L1
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
DEVELOPER L4(CONTRACT)
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Kong Technical Lead
Kong Technical Lead
Experience. – 8 – 12
Location – Pan India
- Design, develop, and manage services, routes, and plugins within Kong Gateway
- Familiarity with API lifecycle stages (design, publish, monitor, retire) and governance practices
- Develop custom Kong plugins using Lua, including pre-function and post-function logic
- Deep understanding of the A_P_I_ _G_a_t_e_w_a_y_’s_ _r_o_l_e_ _in API-led architecture and overall microservices landscape
- Strong understanding of REST, gRPC, GraphQL, and OpenAPI (Swagger) specifications.
- Knowledge of API versioning, rate limiting, and throttling strategies.
- Deep knowledge of OAuth 2.0, OIDC, JWT, API key mechanisms.
- Work with observability and monitoring tools like Dynatrace to ensure system reliability and performance
- Ensure test coverage and support automation of API tests
- Utilize tools like Postman, SOAPUI, and Insomnia for API testing and validation
- Use decK (Declarative Configuration for Kong) for API Gateway configuration and deployment
- Experience with CI/CD pipelines for automating deployment of API Gateway configurations (GitHub Actions, GitLab CI, Jenkins, AzureDevOps etc.).
- Experience or exposure to service mesh technologies is a plus
- Familiarity with cloud platforms, Kubernetes, container orchestration, and cloud networking is highly desirable
- Strong problem-solving and debugging skills
- Excellent communication and teamwork capabilities
- Ability to work independently and manage time effectively in a remote setting
- Ability to collaborate with architects, backend/frontend developers, and security teams
- Collaborate effectively in a remote, globally distributed team, working in an onsite-offshore model
- Documentation: Experience writing or maintaining API documentation, ideally using tools like Swagger UI, Redoc, or Postman Collections.
- Agile Development Experience:
OFFICIAL
-
- Comfort working in Scrum or Kanban teams.
- Familiarity with story estimation, sprint planning, and retrospectives.
- Work with collaboration and monitoring tools such as Jira, Confluence, Splunk, and Dynatrace
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
TECHNICAL LEAD L1(CONTRACT)
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Developer L3
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
SITE RELIABILITY ENGINEER L3(CONTRACT)
Location : Pune, Chennai, Hyderabad
Rates including mark up – 170 K/M – 180 K/M
Exp – 5 – 8 years
Mandatory skills – Jenkins&CICD, Linux/Unix, Splunk & Dynatrace .
PROD support experience with hands on and supported on call activities.
Primary Skills::
Linux/Unix or any scripting and hands on some automations
Deployment using Devops tools :: Jenkins&CICD(Both mandatory), git, bitbucket
Kubernetes, Atlassian Stack
Observability/SRE :: Splunk & Dynatrace or any monitoring tool (Should have hands on and tech strong on monitoring tools)
ITSM processing :: Handled PROD incs and done RCA using Incident management in ticketing tool like Service now, JIRA, Remedy
PROD support experience with hands on and supported on call activities.
JD ::
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to troubleshoot and automate routine tasks.
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Experience in one or more of the following is preferable: Splunk SPL, Python, Javascript, Go …
• Interest in analyzing and troubleshooting large-scale distributed systems.
• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Technical environment: Linux, Kubernetes, Atlassian stack (Jira, Confluence, Fisheye, Crucible), Git, Helm templates, Mongodb, PostgreSQL, Python, Splunk, Grafana, Web APIs, Micro services, Java