TEST ENGINEER L3
Role Purpose
The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters.
Do
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Instrumental in understanding the test requirements and test case design of the product
- Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements
- Implementation of Wipro’s way of testing using Model based testing and achieving efficient way of test generation
- Ensuring the test cases are peer reviewed and achieving less rework
- Work with development team to identify and capture test cases, ensure version
- Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing)
- Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc
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To design and execute the automation framework and reporting
- Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases
- Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns
- Detect bug issues and prepare file defect reports and report test progress
- No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA’s and norms
- Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
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Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- On time deliveries – WSRs, Test execution report and relevant dashboard updates in Test management repository
- Updates of accurate efforts in eCube, TMS and other project related trackers
- Timely Response to customer requests and no instances of complaints either internally or externally
| No | Performance Parameter | Measure |
| 1 | Understanding the test requirements and test case design of the product | Ensure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros |
| 2 | Execute test cases and reporting | Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score |
Lead Administrator – L2
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
TECHNICAL LEAD L1
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
General Manager L1
How to read:
The job description below should be read in conjunction with the purpose of the job family.
Job Title: General Manager – Job Family
<Insert Job Family definition here>
Job Purpose:
The General Manager within a function is a strategic leader responsible for overseeing a large function/ team or a critically impactful program.
The role holder is accountable for establishing functional strategies with a long-term focus (3-5 years) based on Wipro’s vision.
They handle new initiatives/ projects that have org-wide implications. They engage proactively with stakeholders in different units, build cohesion and drive implementation of agreed strategies.
This role is pivotal in shaping policies and programs. The role holders manage human, financial, and physical resources with a high degree of autonomy. The role holder’s decisions significantly influence organization-wide performance and reputation.
Job Duties and Responsibilities:
- Oversee the management of multiple functional disciplines, lead critical projects through subordinate managers, ensuring cohesive and strategic operations.
- Formulate and administer policies and new processes and programs that align with strategic direction and support organization-wide initiatives.
- Manage significant resources and make decisions that have a broad impact on organization performance.
- Direct the development of strategic goals and ensure the effective stewardship of organization resources.
- Lead program management efforts, ensuring timely completion of projects while meeting quality and efficiency standards.
- Tackle complex, multidimensional problems with solutions that consider the impact on various organizational areas
- Influence senior leadership and negotiate with stakeholders to adopt new concepts and strategic approaches.
- Collaborate with stakeholders to address concerns, building strong relationships and mutual trust.
- Oversee the management of a sub function, ensuring alignment with organizational goals.
- Translate strategic vision of the function to objectives of the sub function
- They are responsible for building a strong team under them by coaching and mentoring their team members.
- Establish oneself as an expert in their specific area of work externally.
TECHNICAL PROJECT MANAGER
Role
The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery
Do
– Delivery Management
– Ensure seamless delivery of the projects
– Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement
– Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs
– Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations)
– Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
– Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
– Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance
– Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
– Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement
– Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
– Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
– Ensure expected ramp down (ERD) compliance as committed in MSA
– Client Relationship Management
– Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients
– Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
– Identify and close early warnings on a project to avoid any customer escalations
– Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
– Design and monitor project performance dashboards/ reports with the clients periodically
– Delivery governance across the project
– Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project
– Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
– Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage
– Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan
– Review and monitor revenue allocations/ realization to avoid OB revenue leakage
– Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks
– Operational Excellence
– Automation Focus
– Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project
– Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
– Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project
– Innovation Focus
– Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters
– Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth
– Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working
– Drive and deploy Knowledge Management and sharing
– Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account
– Deploy the Wipro’s knowledge management portal across the account and monitor & track trainings
– Capability Development and Talent Pipeline Creation
– Demand forecasting in line with business requirements
– Anticipate attrition and ensure right talent supply chain to deliver the project
– Spearhead quarterly demand forecasting and resource planning aligned to project requirements
– Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team
– Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements
– Drive 100% compliance on trainings and upskilling requirements
– Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain
– Drive towards 100% mandatory training compliance for the target population within an account
– Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
– Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP
– Fresher engagement program
– Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)
– Team Management
– Resourcing
– Forecast talent requirements as per the current and future business needs
– Hire adequate and right resources for the team
– Talent Management
– Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
– Build an internal talent pool and ensure their career progression within the organization
– Manage team attrition
– Drive diversity in leadership positions
– Performance Management
– Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
– Ensure that the Performance Nxt is followed for the entire team
– Employee Satisfaction and Engagement
– Lead and drive engagement initiatives for the team
– Track team satisfaction scores and identify initiatives to build engagement within the team
– Facilitate rewards and recognition to acknowledge the high performers in the team
Deliver
1.
Delivery Management – Client satisfaction
PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter
2.
Delivery Management – operational efficiency
Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects
3.
Delivery Management – Financials
Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives
5.
Capability Building
% attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix
6.
Team Management
Team attrition %, Employee satisfaction score
Informatica Developer
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Infra Automation Engineer – Ansible, Playbook, Ansible Tower, Python
Role Purpose
The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required.
Roles & Responsibilities
1. Ability to Research, develop and use appropriate ansible libraries and guide team member to do the same
2. Good communication skills
3. Sound exceptions handling skills
4. Ability to own assigned ansible requirement for implementation, administration and playbook development.
5. Able to own entire module for requirements collection, design, divide development tasks and get the module developed and ready for use
6. Understand and remediate the complex IT problems
Skills required:
1. 3-4 years of IT Experience
2. Programming skill in Python/Java/Node JS
3. Minimum 3 years of experience and strong command in Ansible.
4. Strong experience in Ansible Engine and Ansible-Tower/AWX infrastructure.
5. Middle level of Linux, UNIX , Windows system administration and Some level of Network administration.
6. Implementation and maintenance of complex Ansible engine/Ansible tower infrastructure with proven expert level support.
7. Hands-on experience on developing Ansible playbooks, collections, roles, modules and plugins
8. Good knowledge on Python Language and experience in Scripting like PowerShell, YAML and shell
9. Ability to identify the IT ops difficulties and provide automated solution.
10. Knowledge of Restful and SOAP API’s
11. Knowledge on SCM tools
12. Any devops or Ansible certification is added Value
Solution Architect L3 1 1
Role Purpose
The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.
Do
-
Develop architectural solutions for the new deals/ major change requests in existing deals
- Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.
- Provide solutioning of RFP’s received from clients and ensure overall design assurance
- Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
- Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture
- Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
- Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
- Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
- Evaluate and recommend solutions to integrate with overall technology ecosystem
- Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution
- Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail
- Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
- Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
- Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture
- Tracks industry and application trends and relates these to planning current and future IT needs
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- Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation
- Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture
- Identifies implementation risks and potential impacts
- Enable Delivery Teams by providing optimal delivery solutions/ frameworks
- Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
- Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
- Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards
- Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
- Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
- Recommend tools for reuse, automation for improved productivity and reduced cycle times
- Leads the development and maintenance of enterprise framework and related artefacts
- Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
- Ensures architecture principles and standards are consistently applied to all the projects
- Ensure optimal Client Engagement
- Support pre-sales team while presenting the entire solution design and its principles to the client
- Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
- Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor
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Competency Building and Branding
- Ensure completion of necessary trainings and certifications
- Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
- Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
- Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
- Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
- Mentor developers, designers and Junior architects in the project for their further career development and enhancement
- Contribute to the architecture practice by conducting selection interviews etc
-
Team Management
-
Resourcing
- Anticipating new talent requirements as per the market/ industry trends or client requirements
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
-
AEP (AJO) Developer
Responsibilities
Key Responsibilities:
- Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies.
- Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration.
- Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels.
- Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well-structured journey implementations.
- Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability.
- Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability.
- Establish reusable components, templates, and best practices to scale journey development and reduce time-to-launch.
- Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization.
Additional Responsibilities
About us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Technical and Professional Requirements
Minimum Qualifications:
- Bachelor’s or Master’s degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience).
- 3–5 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations.
- Hands-on experience developing and supporting journeys in Adobe Journey Optimizer (AJO).
- Strong understanding of customer journey concepts, segmentation, and campaign execution workflows.
- Ability to analyze issues, debug configurations, and communicate clearly with technical and non-technical stakeholders.
Preferred Skills
- Adobe Experience Platform
Educational Requirements
Bachelor of Engineering
AEP (AJO) Engineer
Responsibilities
Key Responsibilities:
- Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies.
- Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration.
- Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels.
- Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well-structured journey implementations.
- Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability.
- Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability.
- Establish reusable components, templates, and best practices to scale journey development and reduce time-to-launch.
- Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization.
Additional Responsibilities
About us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Technical and Professional Requirements
Minimum Qualifications:
- Bachelor’s or Master’s degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience).
- 2–3 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations.
- Hands-on experience developing and supporting journeys in Adobe Journey Optimizer (AJO).
- Strong understanding of customer journey concepts, segmentation, and campaign execution workflows.
- Ability to analyze issues, debug configurations, and communicate clearly with technical and non-technical stakeholders.
Preferred Skills
- Adobe Experience Platform
Educational Requirements
Bachelor of Engineering