Administrator L1
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
Cyber Security Analyst L4
Role Purpose
The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information
Do
-
Ensuring customer centricity by providing apt cybersecurity
- Monitoring and safeguarding the log sources and security access
- Planning for disaster recovery in the event of any security breaches
- Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
- Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
- Conduct security assessments, risk analysis and root cause analysis of security incidents
- Handling incidents escalated by the L1 team in 24×7 rotational shifts
- Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
- Completing all tactical security operations tasks associated with this engagement.
- Analyses all the attacks and come up with remedial attack analysis
- Conduct detailed analysis of incidents and create reports and dashboards
-
Stakeholder coordination & audit assistance
- Liaise with stakeholders in relation to cyber security issues and provide future recommendations
- Maintain an information security risk register and assist with internal and external audits relating to information security
- Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
- Advice and guidance to employees on issues such as spam and unwanted or malicious emails
Deliver
|
No. |
Performance Parameter |
Measure |
|
1. |
Customer centricity |
Timely security breach solutioning to end users, Internal stakeholders & external customers experience |
|
2. |
Process Adherence |
Adherence to SLA’s (90-95%), response time and resolution time TAT |
DAM – Database Activity Monitoring
Role Purpose
The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information
Do
-
Ensuring customer centricity by providing apt cybersecurity
- Monitoring and safeguarding the log sources and security access
- Planning for disaster recovery in the event of any security breaches
- Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
- Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
- Conduct security assessments, risk analysis and root cause analysis of security incidents
- Handling incidents escalated by the L1 team in 24×7 rotational shifts
- Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
- Completing all tactical security operations tasks associated with this engagement.
- Analyses all the attacks and come up with remedial attack analysis
- Conduct detailed analysis of incidents and create reports and dashboards
-
Stakeholder coordination & audit assistance
- Liaise with stakeholders in relation to cyber security issues and provide future recommendations
- Maintain an information security risk register and assist with internal and external audits relating to information security
- Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
- Advice and guidance to employees on issues such as spam and unwanted or malicious emails
Deliver
|
No. |
Performance Parameter |
Measure |
|
1. |
Customer centricity |
Timely security breach solutioning to end users, Internal stakeholders & external customers experience |
|
2. |
Process Adherence |
Adherence to SLA’s (90-95%), response time and resolution time TAT |
Lead Data Analyst L1 1
Role Purpose
The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions
Dos
1. Managing the technical scope of the project in line with the requirements at all stages
a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends
b. Develop record management process and policies
c. Build and maintain relationships at all levels within the client base and understand their requirements.
d. Providing sales data, proposals, data insights and account reviews to the client base
e. Identify areas to increase efficiency and automation of processes
f. Set up and maintain automated data processes
g. Identify, evaluate and implement external services and tools to support data validation and cleansing.
h. Produce and track key performance indicators
2. Analyze the data sets and provide adequate information
a. Liaise with internal and external clients to fully understand data content
b. Design and carry out surveys and analyze survey data as per the customer requirement
c. Analyze and interpret complex data sets relating to customer’s business and prepare reports for internal and external audiences using business analytics reporting tools
d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking
e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool
f. Develop predictive models and share insights with the clients as per their requirement
Deilver
| No. | Performance Parameter | Measure |
| 1. | Analyses data sets and provide relevant information to the client | No. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy |
DEVELOPER L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
DEVELOPER L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
PRINCIPAL CONSULTANT – TECH & IMPL L1
Role Purpose
Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the client’s business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability.
Do
Consulting Execution
• An Ambassador for Wipro tenets and values
• Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs
• Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a ‘well rounded’ consultant. Flexible in approach and ability to coordinate resources with expertise in various areas
• Responsible for work stream budgets and assuring quality of deliverables
• Seen as a trusted advisor to senior clients and secures great feedback from clients
• Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills
• Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery
• Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills
• Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc.
Business development
• Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process
• Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals
• Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts
• Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts
• Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate
• Contributes and leads RFP/RFI efforts by leveraging Wipro’s global footprint and end to end consulting capability
• Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits
Thought Leadership
• Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership
• Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales
Contribution to Practice/Wipro
• Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives
• Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse
• Proposes new service offerings/capabilities
• Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment
• Coaches and mentors junior consultants
• Monitors and curtails talent attrition
• Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored
• Client solutions with desired impact
• Demonstrates value by identifying and following through on innovation and thought leadership opportunities
• Creates reusable IP/assets and makes self visible as a thought leader
Display
| Strategic Objectives | Parameter Description | Measure (Select relevant measures/ modify measures after speaking to your Manager) |
| Deliver growth in consulting revenues | • Support business performance for direct consulting against relevant quarterly/annual targets • Lead end-to-end sales cycle for specific pursuits • Improve quality of consulting by flawlessly leading/delivering strategic advisory/transformation engagements along with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications |
• % Revenue Achievement (actual vs. target) • % of Personal Utilisation Achievement (against target) • No. of RFI/RFPs responses led/supported • No. of strategic advisory and transformation engagements delivered • No. of referenceable clients, testimonials • Average CSAT, PCSAT across projects |
| Generate Impact | • Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships | • Number and value of downstream opportunities generated/converted for GCG and larger Wipro |
| Grow market positioning | • Elevate Wipro positioning in existing accounts through thought leadership and actively contributing to clients’ strategic transformations • Lead the development of thought leadership/offerings/assets for the practice to support business growth |
• Eminence and thought leadership demonstrated through content, citations and testimonials • Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed • Number of senior level thought leadership sessions/ roadshows with clients and industry forums delivered from the front |
| Provide consulting leadership to accounts | • Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives • Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG |
• Number of credible business side relationships built in client organizations • Number & $ value of integrated consulting deals supported |
| Grow the consulting talent | • Grow consulting team talent at B3 and below levels in line with business demand and in line with Consulting Competency Framework | • Meritocracy and Actions: Number of consultants rewarded/recognized • Cross-Skilling – Numbers of reporting consultants worked on joint projects cutting across the different practices within GCG • Self Development – Min 32 hrs on training in a year. Combination of online and classroom. |
| Build the consulting community | • Individual contribution to People Development and Collaboration Effectiveness to the level expected of others performing this Role | • Distinct participation in and demonstration of: • Collaboration across GCG – through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, sharing of talent pool • Knowledge Management – Number of webinars/knowledge sharing/thought leadership sessions conducted, Number of Assets owned and contributed to Consulting Central |
Assistant Manager-Designer 1
Role Overview
We are looking for a technical content writer with strong storytelling capability to translate complex Data, Analytics & AI solutions into clear, compelling, and client-ready content. This role goes beyond documentation—it requires crafting narratives, solution stories, and high-impact assets that enable sales, marketing, and leadership communication. A proven portfolio is mandatory, demonstrating the ability to simplify complex technical concepts into engaging content formats.
Key Responsibilities
-
Technical Storytelling and Content Creation
Develop solution narratives, POVs, and thought leadership content for Data, Analytics and AI offerings.
Translate technical concepts such as AI/ML, data platforms, and analytics into business-friendly, executive-level messaging.
Create presentations, case studies, whitepapers, blogs, and campaign assets. -
Sales and Marketing Enablement
Build client-facing decks, capability packs, and pursuit content.
Partner with stakeholders to create differentiated messaging and positioning.
Ensure consistency in tone, voice, and messaging. -
Technical Documentation
Create solution overviews, use cases, and architecture narratives.
Ensure accuracy, structure, and alignment with technical inputs.
Follow best practices in content structuring. -
Stakeholder Collaboration
Work with practice leaders, SMEs, designers, and marketing teams.
Convert inputs from discussions and workshops into cohesive content.
Manage multiple workstreams in a fast-paced environment. -
Content Governance and Quality
Maintain high editorial standards and consistency.
Manage reusable templates and assets.
Drive best practices in content lifecycle and reuse.
Required Skills and Qualifications
Core Skills
Strong technical writing and storytelling ability.
Ability to simplify complex concepts into clear narratives.
Excellent presentation skills with a PPT-first mindset.
High attention to detail and editorial quality.
Technical Exposure
Working knowledge of data platforms such as Databricks, Snowflake, and Fabric.
Understanding of AI/ML, GenAI, and analytics.
Familiarity with cloud platforms such as Azure, AWS, and GCP.
Awareness of solution architecture and enterprise technology landscapes.
Tools and Ways of Working
Proficiency in PowerPoint, Word, and collaboration tools.
Familiarity with content management and versioning.
Experience working in cross-functional, agile teams.
Experience Requirements
5–8 years in technical writing, content, or storytelling roles.
Experience creating client-facing or leadership content.
Exposure to technology consulting, IT services, or product environments.
Mandatory Requirement
A proven portfolio including presentations, thought leadership content, whitepapers, case studies, or solution narratives demonstrating clarity, storytelling, and technical depth.
What We’re Looking For
A storyteller who can own narratives end-to-end.
Comfortable working with senior stakeholders and ambiguity.
Ability to bring structure, clarity, and strong messaging to complex topics.
Nice to Have
Experience in Data and AI domain (preferred).
Exposure to campaigns, branding, or content strategy.
Basic understanding of visual storytelling and design collaboration.
Why Join This Role
Opportunity to work on cutting-edge AI and data narratives.
Direct exposure to leadership and strategic initiatives.
Ability to shape how complex solutions are positioned and sold.
BUSINESS ANALYST L4
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
Do
1. Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
- Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
- Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
- Engage and interact with internal team – project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
- Understand and communicate the financial and operational impact of any changes
- Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
- Empower the customers through demonstration and presentation of the proposed solution/ prototype
- Maintain relationships with customers to optimize business integration and lead generation
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
2. Engage with delivery team to ensure right solution is proposed to the customer
a. Periodic cadence with delivery team to:
- Provide them with customer feedback/ inputs on the proposed solution
- Review the test cases to check 100% coverage of customer requirements
- Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
- Deploy and facilitate new change requests to cater to customer needs and requirements
- Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
- Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
- Use data modelling practices to analyze the findings and design, develop improvements and changes
- Ensure 100% utilization by studying systems capabilities and understanding business specifications
- Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
b. Support Project Manager/ Delivery Team in delivering the solution to the customer
- Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
- Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
- Ensure Customer Satisfaction through quality deliverable on time
3. Build domain expertise and contribute to knowledge repository
- Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
- Write whitepapers/ research papers, point of views and share with the consulting community at large
- Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
- Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
Deliver
| No. | Performance Parameter | Measure |
| 1. | Customer Engagement and Delivery Management | PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. |
| 2. | Knowledge Management | No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter |
IDAM Experts
Responsibilities
IDAM – Sainpoint and Saviynt Implementation
Preferred Skills
- IDAM
- Sailpoint
- Saviynt
Educational Requirements
Master of Computer Science,MCA,Bachelor Of Computer Science,Bachelor of Engineering,BCA,BTech