NICE Cxone
Responsibilities
CXone Development & IVR Design
- Develop and maintain CXone Studio scripts for voice and digital channels.
- Design, build, and optimize IVR call flows, routing logic, and ACD configurations.
- Implement business workflows, data dips, and backend integrations within CXone.
Integration & Backend Connectivity
- Develop integrations between CXone and enterprise systems (CRM, databases, ticketing tools) using:
o REST APIs / Web services
o Middleware / integration hubs
- Handle authentication mechanisms (OAuth2, tokens, API keys) for secure integrations.
- Work on real-time and batch data exchange for call routing and reporting.
Omnichannel & Automation Development
- Build and support digital channels (chat, email, SMS, bots) in CXone.
- Implement virtual agents/chatbots and automation workflows.
- Enable AI/NLP-based solutions using tools like CXone Bot Builder, Dialogflow, or similar.
System Configuration & Optimization
- Configure and optimize:
o Skills and routing strategies
o Agent scripting and workflows
o Call handling logic
- Analyze call flows and optimize for:
o First Call Resolution (FCR)
o Call containment
o Customer experience improvement
Production Support & Troubleshooting
- Provide L2/L3 support for CXone issues related to call flows, integrations, and routing.
- Troubleshoot:
o Call routing failures
o API integration issues
o Voice and latency issues
- Participate in release deployments, testing, and change management
Additional Responsibilities
Experience with:
o Dialer systems (ININ / outbound campaigns)
o Call recording platforms (NICE Engage / Verint)
o Workforce Engagement tools (WFM, QM)
- Exposure to:
o Cloud platforms (Azure / AWS)
o AI/ML integrations in contact center
- Certifications:
o NICE CXone / CCNA / ITIL
Technical and Professional Requirements
Core NICE CXone Skills
- Strong hands-on experience in:
o CXone Studio scripting
o IVR design and call flow development
o ACD configuration and routing strategies
- Experience in omnichannel contact center solutions
Programming & Integration
- Strong knowledge of:
o JavaScript / TypeScript (preferred)
o REST APIs and JSON-based integrations
- Experience in working with:
o API integrations
o Backend services
Contact Center & Telephony
- Understanding of:
o SIP, CTI, call routing
o Contact center operations and workflows
- Experience in platforms like:
o Avaya / Cisco / Five9 / WebEx (preferred)
Preferred Skills
- IVR Testing
- IVR Concepts
Educational Requirements
Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology
Application Support Engineer Alation Manta
Responsibilities
Administrate, monitor and maintain Arena , Manta and Alation Application across all environments.
Perform routine health checks on servers and components.
Trouble shoot issues, perform root cause analysis and resolve incidents in a timely manner.
Coordinate with infrastructure, database and application teams for environmental support.
Handle ServiceNow tickets in accordance with defined SLAs.
Support Application services during server patching and maintenance activities.
Maintain standard operational documentation.
Troubleshoot connectivity issues, performance bottlenecks, and environmental errors.
Additional Responsibilities
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Technical and Professional Requirements
Hands-on experience supporting enterprise applications in production environments.
Good knowledge of Unix/Linux administration and troubleshooting.
Experience with Python, Shell Scripting, and automation tools.
Knowledge of Git and version control processes.
Exposure to AWS and cloud-based environments.
Understanding of Hadoop Ecosystem (HDFS and Hive).
Experience in supporting production systems with SLA and on-call rotation.
Preferred Skills
- Hadoop Ecosystem
- Python
- Shell scripting
- UNIX
- Oracle Cloud Basics
Educational Requirements
Bachelor Of Engineering,Bachelor Of Technology
Python Appium Automation tester
Responsibilities
- 7+ years of experience in systems engineering, software development, and verification, with significant exposure to medical devices or regulated environments.
- Experience in test automation using Appium, Python, Selenium, API Automation and related tools.
- Deep knowledge of medical products/systems, performance testing, and troubleshooting.
- Strong experience with mobile application testing (Android/iOS), cloud technologies (AWS), and system integration.
- Proficiency in requirements analysis, configuration management, and issue tracking systems (Jira, Git, etc.).
- Experience with lab equipment: Oscilloscopes, DVM, BLE Sniffer & Real-Time Spectrum Analyser.
- Excellent analytical, problem-solving, and communication skills.
- Proven ability to lead teams, mentor engineers, and collaborate across disciplines.
- Experience supporting regulatory submissions and working in Agile/Scrum environments.
Preferred Skills
- Python – OpenSystem
- Mobile Automation Testing
- Mobile Functional Test Automation (iOS
- Appium
- Selenium-Python
Educational Requirements
Master Of Engineering,Master Of Technology,MCA,MSc,Bachelor of Engineering,Bachelor Of Technology,BCA,BSc
Blue Prism Developer
Responsibilities
- Implement Design, Development, Validation and Support activities in line with architecture requirements.
- Participate in Knowledge Management activities WITH the objective of ensuring the highest levels of service offerings to clients in own technology domain WITHIN the guidelines, policies norms of Infosys.
- Requirements Gathering – Understand the requirements (both functional and non-functional) by going through the specifications and with inputs from Business Analyst IN ORDER TO participate efficiently in the Design, Development and Testing Phases of the project.
- Design – Do Impact Analysis, create Design Specifications as per the high level design.
- Architecture – Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture.
- Development – Develop and review artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and peers, conduct unit tests and document unit test results IN ORDER TO build the application and make it ready for validation / delivery.
- Implementation – Work on “Go Live” activities as per the Implementation plan in order to enable product ionization of application without any issues.
- Apart from this Testing, Production Support, Maintenance and Knowledge Management are also part of the role & responsibilities.
Additional Responsibilities
Preferred Knowledge/Skills:
- Working or hands on experience in RPA Blue Prism implementation (min 2+ Year)
- Min 6 months working/ hands on experience in Project implementation
- Advance or Master Certification preferred
Job Location : Pune/Bangalore/Chennai/Jaipur
Qualification : BE/B.Tech/MCA + MBA (Preferable)
Experience : 2 years’ experience
Preferred Skills
- Blue Prism
Educational Requirements
MCA,Intergrated course BCA+MCA,Bachelor of Engineering
Senior Blue Prism Developer
Responsibilities
Implement Design, Development, Validation and Support activities in line with architecture requirements.
- Participate in Knowledge Management activities WITH the objective of ensuring the highest levels of service offerings to clients in own technology domain WITHIN the guidelines, policies norms of Infosys.
- Requirements Gathering – Understand the requirements (both functional and non-functional) by going through the specifications and with inputs from Business Analyst IN ORDER TO participate efficiently in the Design, Development and Testing Phases of the project.
- Design – Do Impact Analysis, create Design Specifications as per the high level design.
- Architecture – Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture.
- Development – Develop and review artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and peers, conduct unit tests and document unit test results IN ORDER TO build the application and make it ready for validation / delivery.
- Implementation – Work on “Go Live” activities as per the Implementation plan in order to enable product ionization of application without any issues.
- Apart from this Testing, Production Support, Maintenance and Knowledge Management are also part of the role & responsibilities.
Additional Responsibilities
Preferred Knowledge/Skills:
- Working or hands on experience in RPA Blue Prism implementation
- Min 6 months working/ hands on experience in Project implementation
- Advance or Master Certification preferred
Job Location : Pune/Bangalore/Chennai/Jaipur
Qualification : BE/B.Tech/MCA + MBA (Preferable)
Preferred Skills
- Blue Prism
Educational Requirements
MCA,Intergrated course BCA+MCA,Bachelor of Engineering
Automation Anywhere Developer
Responsibilities
- Implement Design, Development, Validation and Support activities in line with architecture requirements
- Participate in Knowledge Management activities WITH the objective of ensuring the highest levels of service offerings to clients in own technology domain WITHIN the guidelines, policies norms of Infosys.
- Requirements Gathering – Understand the requirements (both functional and non-functional) by going through the specifications and with inputs from Business Analyst IN ORDER TO participate efficiently in the Design, Development and Testing Phases of the project.
- Design – Do Impact Analysis, create Design Specifications as per the high-level design
- Architecture – Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture.
- Development – Develop and review artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and peers, conduct unit tests and document unit test results IN ORDER TO build the application and make it ready for validation / delivery.
- Implementation – Work on “Go Live” activities as per the Implementation plan in order to enable product ionization of application without any issues.
- Apart from this Testing, Production Support, Maintenance and Knowledge Management are also part of the role & responsibilities.
Additional Responsibilities
- Working or hands on experience in RPA Automation Anywhere implementation.
- Master Certification on Any RPA is preferred
Job Location : Pune/Bangalore/Chennai/Jaipur/Mysore/Hyderabad
Qualification : BE/B.Tech/MCA
Preferred Skills
- Automation Anywhere
Educational Requirements
MCA,Intergrated course BCA+MCA,Bachelor of Engineering
Automation Anywhere Senior Developer
Responsibilities
Implement Design, Development, Validation and Support activities in line with architecture requirements
- Participate in Knowledge Management activities WITH the objective of ensuring the highest levels of service offerings to clients in own technology domain WITHIN the guidelines, policies norms of Infosys.
- Requirements Gathering – Understand the requirements (both functional and non-functional) by going through the specifications and with inputs from Business Analyst IN ORDER TO participate efficiently in the Design, Development and Testing Phases of the project.
- Design – Do Impact Analysis, create Design Specifications as per the high-level design
- Architecture – Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture.
- Development – Develop and review artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and peers, conduct unit tests and document unit test results IN ORDER TO build the application and make it ready for validation / delivery.
- Implementation – Work on “Go Live” activities as per the Implementation plan in order to enable product ionization of application without any issues.
- Apart from this Testing, Production Support, Maintenance and Knowledge Management are also part of the role & responsibilities.
Additional Responsibilities
- Working or hands on experience in RPA Automation Anywhere implementation.
- Master Certification on Any RPA is preferred
Job Location : Pune/Bangalore/Chennai/Jaipur/Mysore/Hyderabad
Qualification : BE/B.Tech/MCA
Preferred Skills
- Automation Anywhere
Educational Requirements
MCA,Intergrated course BCA+MCA,Bachelor of Engineering
Power Automate Developer
Responsibilities
- Design, develop, and implement automated workflows using Microsoft Power Automate.
- Collaborate with internal teams and stakeholders to understand their requirements and translate them into automation solutions.
- Test and troubleshoot automated workflows to ensure they meet quality standards and function as intended.
- Provide technical support and training to end users on how to use and maintain automated workflows.
- Conduct code reviews, ensure code quality, and maintain documentation of RPA solutions
- Keep up-to-date with the latest trends and best practices in workflow automation using Power Automate.
- Work closely with other developers and IT professionals to integrate Power Automate workflows with existing systems and applications.
Additional Responsibilities
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proven experience as a Power Automate Developer or similar role.
- In-depth knowledge of Microsoft Power Automate and other relevant tools and technologies.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Certification in Microsoft Power Platform is a plus.
Preferred Skills
- Power Automate
Educational Requirements
MCA,Intergrated course BCA+MCA,Bachelor of Engineering
Power Automate Senior Developer
Responsibilities
- Design, develop, and implement automated workflows using Microsoft Power Automate.
- Collaborate with internal teams and stakeholders to understand their requirements and translate them into automation solutions.
- Test and troubleshoot automated workflows to ensure they meet quality standards and function as intended.
- Provide technical support and training to end users on how to use and maintain automated workflows.
- Conduct code reviews, ensure code quality, and maintain documentation of RPA solutions
- Keep up-to-date with the latest trends and best practices in workflow automation using Power Automate.
- Work closely with other developers and IT professionals to integrate Power Automate workflows with existing systems and applications.
Additional Responsibilities
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proven experience as a Power Automate Developer or similar role.
- In-depth knowledge of Microsoft Power Automate and other relevant tools and technologies.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Certification in Microsoft Power Platform is a plus.
Preferred Skills
- Power Automate
Educational Requirements
MCA,Intergrated course BCA+MCA,Bachelor of Engineering
UiPath Developer
Responsibilities
- Implement Design, Development, Validation and Support activities in line with architecture requirements
- Participate in Knowledge Management activities WITH the objective of ensuring the highest levels of service offerings to clients in own technology domain WITHIN the guidelines, policies norms of Infosys.
- Requirements Gathering – Understand the requirements (both functional and non-functional) by going through the specifications and with inputs from Business Analyst IN ORDER TO participate efficiently in the Design, Development and Testing Phases of the project.
- Design – Do Impact Analysis, create Design Specifications as per the high level design
- Architecture – Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture.
- Development – Develop and review artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and peers, conduct unit tests and document unit test results IN ORDER TO build the application and make it ready for validation / delivery.
- Implementation – Work on “Go Live” activities as per the Implementation plan in order to enable product ionization of application without any issues.
- Apart from this Testing, Production Support, Maintenance and Knowledge Management are also part of the role & responsibilities.
Additional Responsibilities
- Working or hands on experience in RPA UiPath.
- Advance certification in UiPath
- Good hands-on Knowledge on RE framework
Qualification : BE/B.Tech/MCA
Preferred Skills
- UIPath
Educational Requirements
MCA,Intergrated course BCA+MCA,Bachelor of Engineering