Techno Functional Consultant – L2
Job Description-
Multi-year experience working on design and development of enterprise software in a distributed environment within the financial services industry – preferably in investment banking and compliance related projects
A thorough understanding of capital markets and knowledge of various asset classes like Equities, Fixed Income, FX and their derivative products
Experience in compliance trade surveillance applications like SMARTS , Trading Hub, Steeleye etc.
Experience in applying business analysis techniques and the ability to interpret a set of technical requirements and develop robust solutions (you know what they really want)
Excellent data analysis skills and the ability to query/work with data (e.g. writing SQL queries) to facilitate requirements capture
Experience in Cloud platform Azure(Preferably) wrt Data Ingestion, Data Cleansing and Data Egress aspects.
Well versed with Agile way of delivery and having played Scrum Master roleThe ability to write clear, concise and thorough requirements and functional design documentation to a professional standard Strong verbal communication skills with an ability to tailor style to the audience.
Do
1. Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
MongoDB Admin
–Expert skills in Aerospike database/No SQL databases (Mongo/Redis or equivalent)
-Expert skills in Backup Management Services (Backup and restoration).
-Expert skills in Patch Management (Patch upgrades, Hot fixes).
-Extensive experience in Replication
-Must have experience managing very large scale database
-Experience utilizing Monitoring tools.
– Banking domain experience to manage no SQL database.
-Experience of Mongodb min 4 to 5 years
– Linux Knowledge
– Ready to work 24 x 7 Shift (Rotational Shift)
-Experience in Performance tuning and benchmarking of Aerospike DB or equivalent database.
-Should be able to adopt and drive best practices and standards across the environment.
-Should be able to manage L1 & L2 database support teams.
-Experience in Industry standard ITSM tools for incident management.
-Experience with Cloud deployments (either public or private) preferred.
Developer – L3
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Solution Architect – Camunda
Role Purpose
Core Responsibilities
- Design complex workflows and implement the Camunda BPM platform.
- Write custom connectors and separate core business logic.
- Conduct requirement analysis, workflow design, and process automation.
- Lead project estimation, product demonstrations, and training sessions.
Key Skills
- BPMN, Camunda BPM, DMN, JBoss BRMS.
- Strong experience in business process modeling and decision automation.
Technical Requirements
- 8+ years in Camunda BPM, Java (JDK8/17), Spring Boot.
- Experience with authentication, timer/message events, sub-flows, and event-based transactions.
- Familiarity with SOA/Microservice architecture.
- CI/CD tools: Jenkins, TeamCity, GitLab.
- Cloud platforms: AWS, Azure, GCP.
- Bonus: Experience in Financial Crime Case Management.
- BPMN, DMN, Camunda Architecture.
- Microservice orchestration.
- Inbound/outbound connectors.
- Certification threshold: 70%+ in a 30-minute MCQ test.
Windows Server Admin
• Hands on Experience in Data Centre infrastructure- Servers, Storages & Backup
• Hands on Experience in Managing large scale VMware Infrastructure
• Good experience in Windows, DNS, Active Directory and group Polices
• Certified in Windows/ VMware
• Good Analytical and problem solving skills
• Good knowledge about system and application monitoring tools, Automation Tools
• Experience in any Remote Management Tools for Software upgrades and Patch Management
• Experience in backup software & Integration
• Knowledge in Windows Active Directory, DNS, Group Policies & Patch Management
• Knowledge in any VDI solution- Citrix/ VMware Horizon
• Hands on Experience in Managing large scale Backup Management tool- Commvault
• In Depth Knowledge in Backup Administration and Monitoring
• Knowledge in various types of backup and restoration Methods
• Experience in Handling different types of Data bases, Snapshot level and file level backups
• Knowledge about industry standard backup and restoration policies and process
• Tool knowledge about remote security patching- Windows and Linux
Roles & Responsibilities
• Maintain daily checklist and task for the team
• Maintain daily, weekly and Monthly checklist for backups and Security Patches
• Perform Monthly restoration test for DBs, Snapshots and file based backups
• Excellent communication skills
Sap BTP CPI – B3
Sap BTP CPI
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
Job Title: SAP CPI (Cloud Platform Integration) Consultant
- Design and implement integration solutions using SAP CPI for cloud and hybrid environments.
- Collaborate with business analysts and stakeholders to gather and analyze integration requirements.
- Configure adapters, mappings, and integration flows in CPI.
- Develop and maintain technical documentation for integration processes.
- Stay current with SAP CPI updates, best practices, and emerging technologies.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 6+ years of experience in SAP CPI or SAP PI/PO.
- Proficiency in XML, JSON, SOAP, REST, and Web Services.
- Strong understanding of SAP modules such as S/4HANA, ERP, and SuccessFactors.
- Experience with integration tools and middleware platforms.
- Excellent problem-solving and communication skills.
- Experience with API Management and SAP BTP (Business Technology Platform).
- Familiarity with Agile methodologies and DevOps practices.
Techno Functional Consultant – L1
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
Do
1. Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
Network L2
- Experience Required: 8 years
- Expert on design, configuration and implementation of DC with Nexus and Branch with L2, L3 switch Configuration
- SD-WAN Network Configuration and management – Versa and Silverpea
- Wireless WLC/AP infrastructure mgt, & configuration
- Provides 3rd level technical support on data network related issues
- Expert in switching technology with LAN and data center networking (Gigabit Ethernet, L2 Switching, VLANs, STP, VTP etc.) are required
- Network IP address design and optimization. Expert in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP) .
- Excellent knowledge in various dynamic routing and switching protocols and network troubleshooting in WAN technologies
- Knowledge on ISE
- CCNP / CCIE certified
Azure DevOps Engineer – L3
Azure Devops Engineer
Azure Devops Enginee
- Hands on development experience in .net/Java programming language
- Good understanding and hands on experience on how to build Java and node applications
- Hands on knowledge on Maven build and Artifactory
- Hands on knowledge on Kubernetes, Ansible and deployment experience of Microservices onto Kubernetes
- Database – how to connect and check connectivity issues
- Proficiency with GitHub or Gitlab
- Proficiency with any CI|CD tool example Jenkins, GitHub runners
- Proficiency with developing pipelines
- Good knowledge on writing yaml & Terraform
- Good knowledge on AZURE services & implementation
- Good understanding of Docker & Containerized applications
- Nice to have knowledge on Code analysis tools and SCA tool (Sonar, Blackduck)
- Nice to have knowledge on scripting technologies (Bash, Python, Groovy)
- Nice to have experience on Splunk, Log Analytics, App Insights, App Dynamics
- Knowledge on Agile (Scrum, Kanban)
- Application developer background would be nice to have
- Onsite Offshore coordination and coordination with application owners and teams
- Organizing kick-offs for migrations of applications from On-Prem to Cloud (AZURE)
- Ability to follow standardized steps for migration factory
- Ability to work under pressure
- Ability to work well effectively with team-members with effective interpersonal, verbal and written communication skills
Technical Lead – L1
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |