Network L2
- Experience Required: 8 years
- Expert on design, configuration and implementation of DC with Nexus and Branch with L2, L3 switch Configuration
- SD-WAN Network Configuration and management – Versa and Silverpea
- Wireless WLC/AP infrastructure mgt, & configuration
- Provides 3rd level technical support on data network related issues
- Expert in switching technology with LAN and data center networking (Gigabit Ethernet, L2 Switching, VLANs, STP, VTP etc.) are required
- Network IP address design and optimization. Expert in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP) .
- Excellent knowledge in various dynamic routing and switching protocols and network troubleshooting in WAN technologies
- Knowledge on ISE
- CCNP / CCIE certified
Azure DevOps Engineer – L3
Azure Devops Engineer
Azure Devops Enginee
- Hands on development experience in .net/Java programming language
- Good understanding and hands on experience on how to build Java and node applications
- Hands on knowledge on Maven build and Artifactory
- Hands on knowledge on Kubernetes, Ansible and deployment experience of Microservices onto Kubernetes
- Database – how to connect and check connectivity issues
- Proficiency with GitHub or Gitlab
- Proficiency with any CI|CD tool example Jenkins, GitHub runners
- Proficiency with developing pipelines
- Good knowledge on writing yaml & Terraform
- Good knowledge on AZURE services & implementation
- Good understanding of Docker & Containerized applications
- Nice to have knowledge on Code analysis tools and SCA tool (Sonar, Blackduck)
- Nice to have knowledge on scripting technologies (Bash, Python, Groovy)
- Nice to have experience on Splunk, Log Analytics, App Insights, App Dynamics
- Knowledge on Agile (Scrum, Kanban)
- Application developer background would be nice to have
- Onsite Offshore coordination and coordination with application owners and teams
- Organizing kick-offs for migrations of applications from On-Prem to Cloud (AZURE)
- Ability to follow standardized steps for migration factory
- Ability to work under pressure
- Ability to work well effectively with team-members with effective interpersonal, verbal and written communication skills
Technical Lead – L1
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Systems Hardware Architect – L2
Role Purpose
The purpose of the role is to design, and architect VLSI and Hardware based products and enable delivery teams to provide exceptional client engagement and satisfaction.
Do
- Define product requirements, design and implement VLSI and HARDWARE Devices.
- Constant upgrade and updates of design tools, frameworks and understand the analysis of toolset chain for development of hardware products.
- Ability to analyse right components and hardware elements to choose for product engineering or development.
- Ability to conduct cost-benefit analysis and choose the best fit design.
- Knowledge on end to end flow of VLSI including design, DFT and Verification and Hardware product development from design, selection of materials, low level system software development and verification.
- Needs by displaying complete understanding of product vision and business requirements
- Develop architectural designs for the new and existing products
- Part Implementation of derived solution
- Debug and Solve critical problems during implementation
- Evangelize Architecture to the Project and Customer teams to achieve the final solution.
- Constant analysis and monitoring of the product solution
- Continuously improve and simplify the design, optimize cost and performance
- Understand market- driven business needs and objectives; technology trends and requirements to define architecture requirements and strategy
- Create a product-wide architectural design that ensures systems are scalable, reliable, and compatible with different deployment options
- Develop theme-based Proof of Concepts (POCs) in order to demonstrate the feasibility of the product idea and realise it as a viable one
- Analyse, propose and implement the core technology strategy for product development
- Conduct impact analyses of changes and new requirements on the product development effort
- Provide solutioning of RFPs received from clients and ensure overall product design assurance as per business needs
- Collaborate with sales, development, consulting teams to reconcile solutions to architecture
- Analyse technology environment, enterprise specifics, client requirements to set a product solution design framework/ architecture
- Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
- Define and understand current state product features and identify improvements, options & tradeoffs to define target state solutions
- Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
- Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
- Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
- Tracks industry and application trends and relates these to planning current and future IT needs
- Provides technical and strategic input during the product deployment and deployment
- Support Delivery team during the product deployment process and resolve complex issues
- Collaborate with delivery team to develop a product validation and performance testing plan as per the business requirements and specifications.
- Identifies implementation risks and potential impacts.
- Maintain product roadmap and provide timely inputs for product upgrades as per the market needs
- Competency Building and Branding
- Ensure completion of necessary trainings and certifications
- Develop Proof of Concepts (POCs), case studies, demos etc. for new growth areas based on market and customer research
- Develop and present a point of view of Wipro on product design and architect by writing white papers, blogs etc.
- Attain market referencsability and recognition through highest analyst rankings, client testimonials and partner credits
- Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
- Mentor developers, designers and Junior architects for their further career development and enhancement
- Contribute to the architecture practice by conducting selection interviews etc
Deliver
| No. | Performance Parameter | Measure |
| 1. | Product design, engineering and implementation | CSAT, quality of design/ architecture, FTR, delivery as per cost, quality and timeline, POC review and standards |
| 2. | Capability development | % trainings and certifications completed, mentor technical teams, Thought leadership content developed (white papers, Wipro PoVs) |
Developer – L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Technical Consultant – L1
Role:
The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects.
Do:
- Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
- High level design, detailed design and develop technical / integration solutions to meet those needs
- Work with clients to understand their business needs and processes
- Participate in technical and technology workshops to understand and deliver integration requirements
- Drive client discussions to define the integration requirements and translate the requirements to the technical solution
- Provide training and support to end-users
- Write technical specifications and test plan for development team to ensure test driven development
- Manage projects and timelines
- Provide expert support to various projects and delivery engagements as and when required
- Drive innovation/transformation agenda in large existing accounts, provide delivery
- Provide delivery support and escalation management
- Interaction with SAP and with party partners
| No. | Performance Parameter | Measure |
| 1. |
Job Knowledge |
Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module |
| 2. |
Customer Satisfaction |
As defined by clients SLAs |
| 3. |
Manging change & Improvement |
Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective Measure overall adaptability/flexibility to move from one project to another project |
| 4. |
Functional Leadership |
Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively |
| 5. |
Customer Responsiveness |
Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner |
Dynamics CRM + PowerApps Lead
JOB DESCRIPTION
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Developer – L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
DevOps Engineer – L4
Role Purpose
The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes
Do
- Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
- Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring
- Manage the IT infrastructure as per the requirement of the supported software code
- On-board an application on the DevOps tool and configure it as per the clients need
- Create user access workflows and provide user access as per the defined process
- Build and engineer the DevOps tool as per the customization suggested by the client
- Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
- Leverage and use tools to automate testing & deployment in a Dev-Ops environment
- Provide customer support/ service on the DevOps tools
- Timely support internal & external customers on multiple platforms
- Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
- Ensure adequate resolution with customer satisfaction
- Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
- Troubleshoot and perform root cause analysis of critical/ repeatable issues
Deliver
| No | Performance Parameter | Measure |
| 1. | Continuous Integration,Deployment & Monitoring | 100% error free on boarding & implementation |
| 2. | CSAT | Timely customer resolution as per TAT Zero escalation |
Senior Analyst
Job Title: Senior Analyst Location: Bangalore, India
Team : Fund Accounting
Essential General Skills :
• Advanced knowledge of MS Office tools.
• Very Good written & spoken communication skills;
• Good Analytical Skills & problem solving skills
• Pro-active & Positive Attitude
• Ability to Work efficiently and effectively in a team;
• Excellent Customer facing Skills and Ability to build Rapport with Clients
• Have the ability to escalate issues on time to ensure quick resolution
• Good phone & email etiquettes
• Candidate must be a Post Graduate or a CA or CFA, with knowledge of accounting and finance.
• 1 – 4 years of fund accounting experience
Domain Skills :
• Very good understanding of Financial Accounting
• Genaral understanding of Capital Markets
• Genaral understanding of Banking
• Genaral understanding of Private Equity / Real Estate / Hedge Funds
• Hands on experience of Private Equity / Real Estate / Hedge Funds systems
• Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc.
Job Responsibilities :
•To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting – Book Keeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls – Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution – Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation – Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation – Valuation of Portfolio Investments.
•To prepare and submit Fund and Investor Reports accurately as per SLA
•To meet TAT and deliver error free services
•To work on partnership accounting Applications
•To strive to create a healthy and professional work environment in the team
•Display interpersonal skills in handling the day to day operations on the floor.
•Suggest and work on process improvements Idea