Windows Server Admin
Wintel Job Responsibility:
Hands on experience in Hardware issues and RAID, experience in problem solving Capability in IBM, HP and Dell Hardware
Expert knowledge on OS troubleshooting, Expert experience in OS performance issues.
Strong Knowledge and troubleshooting skills on Windows server (Blue Screen Errors, performance issues, permissions issues)
Strong troubleshooting skill in Windows server recovery.
Strong understanding and troubleshooting skill of Windows Cluster.
Must have thorough experience in handling the Windows Clusters and troubleshooting of the issues.
Strong understanding and experience on Windows Server patch management tools like WSUS, SCCM and strong in planning of patching of large number of Windows servers using tools.
Expert knowledge in DHCP, Scopes and understanding super scopes and troubleshooting of any issues.
Must have hands on experience in File share servers and DFS and troubleshooting.
Strong in migration planning and designing for various Windows technologies like File server, Windows Operating System etc.
Experience in handling print servers, KMS Servers.
Knowledge on Radius servers.
Worked on Antivirus related issues – Trend, Symantec, Microsoft Forefront and understanding of AV concepts
Good Exposure to various tools and technologies (VM Ware, Citrix, Virtualization etc)
Working knowledge of server virtualization (Hyper-V, Vmware) host and Guest OS.
Expertise in automation and reduction of manual efforts through Scripting/tools, Scripting knowledge/ experience in VB Script, PowerShell is must.
An ability to learn new technologies quickly Good time management skills with strong documentation skills.
Good communication skills both written and verbal.
Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.
Provide on-site support at data centre for infrastructure maintenance activities.
Work with Local & Global Teams
Perform in 24 x 7 environment in shift roster and attend calls whenever assigned
Willing to Work on Shifts based on the projects need
Experience in providing RCAs for Priority tickets.
Microsoft and other technical/ industry certifications desirable.
Proactive and clear communication skills
Willingness to travel to different locations on short team. (Travel and location flexibility)
Handling escalated incidents or high critical tickets providing RCA.
Predicting Risk/ Impact and Participating in Major Changes.
Handling 3rd party for underpinning contract SLA’s
To provide technical support to clients, respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution.
Techno Functional Consultant – L1
IT BA – UK Saving & Retirement
Role Purpose
Act as domain lead Business Analyst across a series of projects and workstreams within the digital transformation of the Policy Administration activities for a major Savings & Retirement business within the UK Life & Pensions sector.
IT BA – UK Saving & Retirement
Job Descripition:
Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions
• Significant Customer Services Transformation experience (multiple projects)
• Subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)
• Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector, with focus on core business analysis competencies
• Experience working in a hybrid or agile development area (e.g. developing user stories, working in scrum teams)
• Strong project management and stakeholder communication skills
• Exposure to digital and platform technologies in the UK Savings & Retirement
• Strong presentation skills, including verbal presentation and developing compelling PowerPoint presentations
Desirable skills:
Deep Platform Experience (FNZ ideally, TCS BaNCS, Sonata, iPipeline also useful)
• Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation
• Knowledge and experience of Low / No-Code platforms (e.g. Appian)
• Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo).
Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
Techno Functional Consultant – L2
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
Do
1. Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
Techno Functional Consultant – L2
Job Description-
Multi-year experience working on design and development of enterprise software in a distributed environment within the financial services industry – preferably in investment banking and compliance related projects
A thorough understanding of capital markets and knowledge of various asset classes like Equities, Fixed Income, FX and their derivative products
Experience in compliance trade surveillance applications like SMARTS , Trading Hub, Steeleye etc.
Experience in applying business analysis techniques and the ability to interpret a set of technical requirements and develop robust solutions (you know what they really want)
Excellent data analysis skills and the ability to query/work with data (e.g. writing SQL queries) to facilitate requirements capture
Experience in Cloud platform Azure(Preferably) wrt Data Ingestion, Data Cleansing and Data Egress aspects.
Well versed with Agile way of delivery and having played Scrum Master roleThe ability to write clear, concise and thorough requirements and functional design documentation to a professional standard Strong verbal communication skills with an ability to tailor style to the audience.
Do
1. Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
MongoDB Admin
–Expert skills in Aerospike database/No SQL databases (Mongo/Redis or equivalent)
-Expert skills in Backup Management Services (Backup and restoration).
-Expert skills in Patch Management (Patch upgrades, Hot fixes).
-Extensive experience in Replication
-Must have experience managing very large scale database
-Experience utilizing Monitoring tools.
– Banking domain experience to manage no SQL database.
-Experience of Mongodb min 4 to 5 years
– Linux Knowledge
– Ready to work 24 x 7 Shift (Rotational Shift)
-Experience in Performance tuning and benchmarking of Aerospike DB or equivalent database.
-Should be able to adopt and drive best practices and standards across the environment.
-Should be able to manage L1 & L2 database support teams.
-Experience in Industry standard ITSM tools for incident management.
-Experience with Cloud deployments (either public or private) preferred.
Developer – L3
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Solution Architect – Camunda
Role Purpose
Core Responsibilities
- Design complex workflows and implement the Camunda BPM platform.
- Write custom connectors and separate core business logic.
- Conduct requirement analysis, workflow design, and process automation.
- Lead project estimation, product demonstrations, and training sessions.
Key Skills
- BPMN, Camunda BPM, DMN, JBoss BRMS.
- Strong experience in business process modeling and decision automation.
Technical Requirements
- 8+ years in Camunda BPM, Java (JDK8/17), Spring Boot.
- Experience with authentication, timer/message events, sub-flows, and event-based transactions.
- Familiarity with SOA/Microservice architecture.
- CI/CD tools: Jenkins, TeamCity, GitLab.
- Cloud platforms: AWS, Azure, GCP.
- Bonus: Experience in Financial Crime Case Management.
- BPMN, DMN, Camunda Architecture.
- Microservice orchestration.
- Inbound/outbound connectors.
- Certification threshold: 70%+ in a 30-minute MCQ test.
Windows Server Admin
• Hands on Experience in Data Centre infrastructure- Servers, Storages & Backup
• Hands on Experience in Managing large scale VMware Infrastructure
• Good experience in Windows, DNS, Active Directory and group Polices
• Certified in Windows/ VMware
• Good Analytical and problem solving skills
• Good knowledge about system and application monitoring tools, Automation Tools
• Experience in any Remote Management Tools for Software upgrades and Patch Management
• Experience in backup software & Integration
• Knowledge in Windows Active Directory, DNS, Group Policies & Patch Management
• Knowledge in any VDI solution- Citrix/ VMware Horizon
• Hands on Experience in Managing large scale Backup Management tool- Commvault
• In Depth Knowledge in Backup Administration and Monitoring
• Knowledge in various types of backup and restoration Methods
• Experience in Handling different types of Data bases, Snapshot level and file level backups
• Knowledge about industry standard backup and restoration policies and process
• Tool knowledge about remote security patching- Windows and Linux
Roles & Responsibilities
• Maintain daily checklist and task for the team
• Maintain daily, weekly and Monthly checklist for backups and Security Patches
• Perform Monthly restoration test for DBs, Snapshots and file based backups
• Excellent communication skills
Sap BTP CPI – B3
Sap BTP CPI
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
Job Title: SAP CPI (Cloud Platform Integration) Consultant
- Design and implement integration solutions using SAP CPI for cloud and hybrid environments.
- Collaborate with business analysts and stakeholders to gather and analyze integration requirements.
- Configure adapters, mappings, and integration flows in CPI.
- Develop and maintain technical documentation for integration processes.
- Stay current with SAP CPI updates, best practices, and emerging technologies.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 6+ years of experience in SAP CPI or SAP PI/PO.
- Proficiency in XML, JSON, SOAP, REST, and Web Services.
- Strong understanding of SAP modules such as S/4HANA, ERP, and SuccessFactors.
- Experience with integration tools and middleware platforms.
- Excellent problem-solving and communication skills.
- Experience with API Management and SAP BTP (Business Technology Platform).
- Familiarity with Agile methodologies and DevOps practices.
Techno Functional Consultant – L1
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
Do
1. Bridging the gap between project and support teams through techno-functional expertise
- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology
- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support
2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |