SECURITY ARCHITECT L1
Role Purpose
The purpose of this role is to design the organisation’s computer and network security infrastructure and protect its systems and sensitive information from cyber threats
Do
1. Design and develop enterprise cyber security strategy and architecture
a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses
b. Identify risks associated with business processes, operations,
information security programs and technology projects
c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge
d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements
e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations
f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc.
g. Provide support during technical deployment, configuration, integration and administration of security technologies
h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.
i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity
j. Provide solution of RFP’s received from clients and ensure overall design assurance
i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives
ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture
iii. Depending on the client’s need with particular standards and technology stacks create complete RFPs
iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
vii. Evaluate and recommend solutions to integrate with overall technology ecosystem
viii. Tracks industry and application trends and relates these to planning current and future IT needs
2. Stakeholder coordination & audit assistance
a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations
b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security
c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements
d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers
e. Provide training to employees on issues such as spam and unwanted or malicious emails
Deliver
| No | Performance Parameter | Measure |
| 1 | Customer centricity | Timely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers. |
| 2 | Support sales team to create wins | % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led |
BUSINESS ANALYST L4
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
Do
1. Customer requirements gathering and engagement
- Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
- Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
- Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
- Engage and interact with internal team – project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
- Understand and communicate the financial and operational impact of any changes
- Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
- Empower the customers through demonstration and presentation of the proposed solution/ prototype
- Maintain relationships with customers to optimize business integration and lead generation
- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
2. Engage with delivery team to ensure right solution is proposed to the customer
a. Periodic cadence with delivery team to:
- Provide them with customer feedback/ inputs on the proposed solution
- Review the test cases to check 100% coverage of customer requirements
- Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
- Deploy and facilitate new change requests to cater to customer needs and requirements
- Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
- Conduct Integration Testing and User Acceptance demoâs testing to validate implemented solutions and ensure 100% success rate
- Use data modelling practices to analyze the findings and design, develop improvements and changes
- Ensure 100% utilization by studying systems capabilities and understanding business specifications
- Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
b. Support Project Manager/ Delivery Team in delivering the solution to the customer
- Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
- Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
- Ensure Customer Satisfaction through quality deliverable on time
3. Build domain expertise and contribute to knowledge repository
- Engage and interact with other BAâs to share expertise and increase domain knowledge across the vertical
- Write whitepapers/ research papers, point of views and share with the consulting community at large
- Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
- Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
Deliver
| No. | Performance Parameter | Measure |
| 1. | Customer Engagement and Delivery Management | PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. |
| 2. | Knowledge Management | No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter |
BUSINESS ANALYST L3
Role Purpose
The purpose of this role is to perform initial business analysis and create basic process documents in line with defined guidelines to assist team members in understanding client requirements and supporting early-stage analysis and documentation activities.
Area of Responsibility
Business process analysis-Perform basic data analysis and prepare simple dashboards and reports as per defined guidelines.
Market research & benchmarking-Gather basic information from predefined sources to support in identifying alternate third party products.
Documentation-“Create drafts of process notes and workflow documents by following predefined formats and templates.
Assist in updating requirement logs maintained for clients, under the guidance of senior team members.”
Revenue Growth-Assist in gathering clarifications and feedback on proposed RFP/RFI solutions.
CYBER SECURITY ANALYST L4
Role Purpose
The purpose of this role is to analyze attack patterns, develop incident response plans, ensure audit readiness, and implement disaster recovery measures, to ensure adherence to cyber security regulatory frameworks.
Areas of responsibility
Monitoring and Incident Detection-Analyse attack trends and correlate logs across systems to identify advance threats. Enhance monitoring processes and implement improvements for faster detection, to ensure compliance with security frameworks and regulatory standards.
Incident Handling and Analysis-Perform root cause analysis, create incident response plans and implement disaster recovery measures to minimize business disruption
Threat Assessment and Analytics-Undertake forensic analysis using advanced analytics tools and implement mitigation measures to align with compliance requirements.
Stakeholder Coordination and Audit Assistance-“Liaise with cross functional teams, external vendors and auditors to ensure compliance with security frameworks.
Maintain audit documentation and ensure its accuracy while implementing processes that support audit readiness and continuous compliance.”
Training and Awareness-Assist in creating and delivering cybersecurity awareness sessions, including guidance on phishing and malicious emails.
DOMAIN CONSULTANT L1
Role Purpose
The purpose of this role is to support domain-specific consulting activities by conducting data analysis, assisting in market and benchmarking research, and preparing clear documentation to form basis for process implemenation.
Areas of Responsibilities
Business process analysis-Assist in data analysis to support identification of domain-specific change areas.
Market research & benchmarking-Support market research and benchmarking study to identify industry trends and alternate third party products wherever applicable.
Optimization Initiatives-Assist in identifying improvement areas across processes and functions to enhance process performance and solution delivery.
Technical Documentation-Support in translating technical specifications into clear, user-oriented documentation and communication materials to form base for implementation.
DOMAIN CONSULTANT L1
Role Purpose
The purpose of this role is to support domain-specific consulting activities by conducting data analysis, assisting in market and benchmarking research, and preparing clear documentation to form basis for process implemenation.
Areas of Responsibilities
Business process analysis-Assist in data analysis to support identification of domain-specific change areas.
Market research & benchmarking-Support market research and benchmarking study to identify industry trends and alternate third party products wherever applicable.
Optimization Initiatives-Assist in identifying improvement areas across processes and functions to enhance process performance and solution delivery.
Technical Documentation-Support in translating technical specifications into clear, user-oriented documentation and communication materials to form base for implementation.
DEVELOPER L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
DOMAIN CONSULTANT L1
Role Purpose
The purpose of this role is to support domain-specific consulting activities by conducting data analysis, assisting in market and benchmarking research, and preparing clear documentation to form basis for process implemenation.
Areas of Responsibilities
Business process analysis-Assist in data analysis to support identification of domain-specific change areas.
Market research & benchmarking-Support market research and benchmarking study to identify industry trends and alternate third party products wherever applicable.
Optimization Initiatives-Assist in identifying improvement areas across processes and functions to enhance process performance and solution delivery.
Technical Documentation-Support in translating technical specifications into clear, user-oriented documentation and communication materials to form base for implementation.
DOMAIN CONSULTANT L1
Role Purpose
The purpose of this role is to support domain-specific consulting activities by conducting data analysis, assisting in market and benchmarking research, and preparing clear documentation to form basis for process implemenation.
Areas of Responsibilities
Business process analysis-Assist in data analysis to support identification of domain-specific change areas.
Market research & benchmarking-Support market research and benchmarking study to identify industry trends and alternate third party products wherever applicable.
Optimization Initiatives-Assist in identifying improvement areas across processes and functions to enhance process performance and solution delivery.
Technical Documentation-Support in translating technical specifications into clear, user-oriented documentation and communication materials to form base for implementation.
ASSOCIATE CONSULTANT – TECH & IMPL L1
Role Purpose
Associate Consultant is the first step in the consulting ladder. The role is responsible for completing high quality in-depth analysis and research to support successful completion of consulting projects. They will also support the practice through data collection, market research and analytics. The Associate Consultant must achieve high personal billability.
Do
1. Consulting Execution
I. An ambassador for the WIPRO tenets and values
II. Client focused and tenacious in approach to solving and achieving client objectives
III. Organizes work competently and ensures timeliness and quality deliverables
IV. Develops understanding of best practice in given area and industry knowledge, and can apply this under supervision
2. Business development
I. Ensures high levels of individual utilization achievement in line with the levels expected as part of the goal setting process
II. Anchors market research activities in the chosen area of work
III. Support sales activities as required as directed by the practice sales teams
IV. Makes effort to start to understand WIPRO’s core service and consulting offerings
V. Helps identify additional sales opportunities and works with assignments /practice leadership to pursue
3. Thought Leadership
I. Builds understanding and insight into chosen industry and technology trends
II. Contributes to team thought leadership
III. Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study
IV. Educate and build awareness in the team in Wipro guidelines on revenue recognition, pricing strategy, contract terms and MSA
V. Ensure that the Performance Nxt is followed for the entire team
a. Employee Satisfaction and Engagement
i. Lead and drive engagement initiatives for the team
ii. Track team satisfaction scores and identify initiatives to build engagement within the team
4. Contribution to Practice/Wipro
I. Continually delivers all Wipro admin in a timely manner (timesheets, appraisals, expenses, etc.,)
II. Is visible and engaged within own practice, proactively participates and makes a demonstrable contribution to internal activities
III. Contributes to the IP and knowledge management of Wipro and GCG and ensure its availability on the central knowledge management repository or Wipro and GCG
IV. Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform
V. Engages with other Consulting and delivery teams to enhance collaboration and growth
VI. Makes use of common methods and tools which are proven to work
| Strategic Objectives | Parameter Description | Measure (Select relevant measures/ modify measures after speaking to your Manager) |
| Deliver growth in consulting revenues | • Support business performance for direct consulting against relevant quarterly/annual targets • Improve quality of consulting by flawless delivery of consulting engagements |
• % of Personal Utilisation Achievement (against target) • No. of RFI/RFPs responses supported • No. of consulting projects delivered • Average CSAT, PCSAT across projects |
| Generate Impact | • Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships | • Number and value of downstream opportunities identified for GCG and larger Wipro |
| Grow market positioning | • Support the development of thought leadership/offerings/assets for the practice to support business growth | • Eminence and thought leadership demonstrated through content, citations and testimonials • Number of ideas generated and contribution to the development of new consulting offerings/solutions/assets |
| Provide consulting leadership to accounts | • Support GCG Account Lead/Account team to grow consulting service portfolio |
• Number of consulting deals in the account supported |
| Grow the consulting talent | • Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies | • Self Development – Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. |
| Build the consulting community | • Individual contribution to People Development and Collaboration Effectiveness | • Distinct participation in and demonstration of: • Collaboration across GCG – through the contribution to cross-practice offerings, sharing of best practices, consulting community initiatives • Knowledge Management – Number of Assets owned/contributed to Consulting Central |