System Engineer L3
Do
• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.
Network Administrator – L2
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
PRODUCTION AGENT L1
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Assistant Manager-Designer 1 1
Role Overview
We are looking for a technical content writer with strong storytelling capability to translate complex Data, Analytics & AI solutions into clear, compelling, and client-ready content. This role goes beyond documentation—it requires crafting narratives, solution stories, and high-impact assets that enable sales, marketing, and leadership communication. A proven portfolio is mandatory, demonstrating the ability to simplify complex technical concepts into engaging content formats.
Key Responsibilities
-
Technical Storytelling and Content Creation
Develop solution narratives, POVs, and thought leadership content for Data, Analytics and AI offerings.
Translate technical concepts such as AI/ML, data platforms, and analytics into business-friendly, executive-level messaging.
Create presentations, case studies, whitepapers, blogs, and campaign assets. -
Sales and Marketing Enablement
Build client-facing decks, capability packs, and pursuit content.
Partner with stakeholders to create differentiated messaging and positioning.
Ensure consistency in tone, voice, and messaging. -
Technical Documentation
Create solution overviews, use cases, and architecture narratives.
Ensure accuracy, structure, and alignment with technical inputs.
Follow best practices in content structuring. -
Stakeholder Collaboration
Work with practice leaders, SMEs, designers, and marketing teams.
Convert inputs from discussions and workshops into cohesive content.
Manage multiple workstreams in a fast-paced environment. -
Content Governance and Quality
Maintain high editorial standards and consistency.
Manage reusable templates and assets.
Drive best practices in content lifecycle and reuse.
Required Skills and Qualifications
Core Skills
Strong technical writing and storytelling ability.
Ability to simplify complex concepts into clear narratives.
Excellent presentation skills with a PPT-first mindset.
High attention to detail and editorial quality.
Technical Exposure
Working knowledge of data platforms such as Databricks, Snowflake, and Fabric.
Understanding of AI/ML, GenAI, and analytics.
Familiarity with cloud platforms such as Azure, AWS, and GCP.
Awareness of solution architecture and enterprise technology landscapes.
Tools and Ways of Working
Proficiency in PowerPoint, Word, and collaboration tools.
Familiarity with content management and versioning.
Experience working in cross-functional, agile teams.
Experience Requirements
5–8 years in technical writing, content, or storytelling roles.
Experience creating client-facing or leadership content.
Exposure to technology consulting, IT services, or product environments.
Mandatory Requirement
A proven portfolio including presentations, thought leadership content, whitepapers, case studies, or solution narratives demonstrating clarity, storytelling, and technical depth.
What We’re Looking For
A storyteller who can own narratives end-to-end.
Comfortable working with senior stakeholders and ambiguity.
Ability to bring structure, clarity, and strong messaging to complex topics.
Nice to Have
Experience in Data and AI domain (preferred).
Exposure to campaigns, branding, or content strategy.
Basic understanding of visual storytelling and design collaboration.
Why Join This Role
Opportunity to work on cutting-edge AI and data narratives.
Direct exposure to leadership and strategic initiatives.
Ability to shape how complex solutions are positioned and sold.
LIMS Consultant
Responsibilities
As a Labinformatics Consultant, you will:
Contribute to all phases of the consulting lifecycle – from problem definition to solution deployment.
Define requirements, propose and refine solutions, and ensure successful LabWare LIMS implementation.
Guide teams on project processes, deliverables, and support client training and internal capability building.
Play a key role in configuration, development, and integration of LIMS with enterprise systems.
Additional Responsibilities
Experience in Pharma, R&D, Healthcare domains with LabWare LIMS implementations.
Strong background in requirements gathering, solution design, validation, and deployment.
Expertise in data migration, master data setup, reports, and labels.
Integration experience with ERP, PLM, and other enterprise systems.
Familiarity with SDLC, database concepts, and interface design.
Technical and Professional Requirements
3+ years of hands-on experience in LIMS implementation, enhancements, and support.
Knowledge of other LIMS platforms: LabVantage, SampleManager, STARLIMS.
Strong expertise in Oracle, SQL, and programming languages (Core Java, JavaScript).
Preferred Skills
- LIMS – starLIMS/Thermo Fischer/Labware/Labvantage
- Starlims
Educational Requirements
Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
Ignition Developer
Responsibilities
Deployment and Integration:
Assist in deploying new features, configurations, and integrations for FactoryTalk and Ignition systems.
Collaborate with cross-functional teams to ensure smooth communication between Ignition, PLCs, MES and ERP systems.
Troubleshooting and Issue Resolution:
Analyze system logs and conduct root cause analysis for system issues and malfunctions.
Resolve hardware and software issues related to MES and OT systems.
Ensure minimal production downtime by providing timely and effective support during system failures.
Documentation and Reporting:
Maintain comprehensive documentation for troubleshooting processes, system configurations, and changes.
Generate and share periodic performance reports, including system availability and uptime metrics.
Training and Stakeholder Collaboration:
Train plant personnel and operators on effective use and best practices for MES systems.
Collaborate with vendors and external partners to escalate and resolve complex issues.
Compliance and Best Practices
Ensure systems adhere to corporate IT/OT policies and standards, including cybersecurity protocols.
Stay updated with the latest developments in MES, Ignition and PLC technologies.
Technical and Professional Requirements
3+ years of experience in supporting MES and Ignition systems within manufacturing environments.
Hands-on experience with PLCs, SCADA, and MES systems integration.
Familiarity with industrial communication protocols such as OPC, MQTT, and Modbus.
Proficiency in configuring, maintaining, and troubleshooting Ignition & MES
Experience with SQL databases and scripting for Ignition.
Understanding of ISA-95 architecture and MES/OT integration layers.
Familiarity with IT/OT convergence, network architecture, and cybersecurity standards.
Preferred Skills
- SCADA
- PLC
Educational Requirements
Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
CAD Engineer
Responsibilities
5+ years of Experience in Medical Devices domain or relevant Industry (preferred)
- Good knowledge of GD& T & Tolerance stack-up
- Knowledge of DFM & DFA
- Proficient in Designing of plastic molding components & mold flow analysis
- Good knowledge of manufacturing process.
- Proficient in CAD tools (Solidworks preferred)
- Strong knowledge & understanding of Engineering fundamentals and Design calculations
- Knowledge of PLM & PDM software
- Good Communication and Documentation skills
- Proficient in MS Office Tools – Word, Excel, PowerPoint
Technical and Professional Requirements
CAD Mechanical Engineer
Solid works
Plastics, DFMEA
Preferred Skills
- CAD – Others
- Solid Works
Educational Requirements
Bachelor of Engineering,Bachelor Of Technology
Media Application Integrator
Responsibilities
1. Lead the integration efforts for ad insertion technologies, ensuring seamless compatibility with IP video platforms and QAM video distribution platforms.
2. Collaborate with cross-functional teams to resolve IP player complexities, including those related to set-top boxes and home client devices.
3. Manage the integration of third-party hosted software and services into our ecosystem.
4. Oversee the integration of advertisement assets within private and vendor clouds.
5. Ensure the high-volume distribution of CDN advertisement assets for optimal performance.
6. Act as the subject matter expert in set-top box technologies, providing guidance and support to the team.
7. Leverage your deep knowledge of MPEG/video encoding profiles to optimize video delivery.
8. Collaborate with network experts to ensure the seamless functioning of the CDN.
9. Drive integration efforts for third-party advertisement systems, optimizing their performance within our platform.
10. Ensure all-woman integration levels are achieved to promote diversity and inclusion within the team.
Technical and Professional Requirements
a. Integration and release management, Python, Release Automation, Jenkins, Github, Gerrit, bitbucket
b. Secondary Skills: RDK, Yocto, Static Code Analysis tools, STB, Design Concepts
Preferred Skills
- Video Streaming
- Settop Box
- DVB
Educational Requirements
Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
Senior Video Engineer
Responsibilities
Deployment of proactive capacity models, upgrades, new features, configuration and releases, tools, mission critical monitoring in an agile manner to accommodate the platforms evolution and growth in line with KPIs and high-availability designs including disaster recovery. Follow industry best practice to deliver new projects ensuring defined blueprint adherence. Migration of on-prem and legacy solutions to modern architectures for on-prem and cloud.
Additional Responsibilities
Industry recognized vendor certifications on the Professional level.
- Experience and proficiency with Cloud and Automation to deploy and maintain the secure and robust cloud-native solutions across leading public platforms, such as AWS and Google Cloud (GCP) – including compute, storage, networking, serverless, multi region/zone architectures and cost-optimized solutions. Network and security architecture (VPCs, peering, ingress/egress, IAM, encryption, zero-trust.
- Mastery of Infrastructure-as-Code (IaC) and Automation tooling: infrastructure provisioning and configuration via frameworks such as Terraform, Puppet, Ansible, Chef or CloudFormation, integration of configuration management best practices and build robust CI/CD pipelines using tools like Jenkins, Git solutions
- Strong competences in containerisation and orchestration with Kubernetes, Docker/ECK/EKS and GKE
- Experience with AI, ML, LLM technologies.
Technical and Professional Requirements
Minimum 6+ years of proven experience and knowledge in cable, satellite or telco industry with end-to-end system integration of B2B/B2C video services, Video Headend/IPTV/OTT solutions. Hands-on experience with video processing pipelines: feed contribution, ingest, encoding, decoding, transcoding (offline and real-time), packaging for ABR outputs (HLS, MPEG-DASH, H.264/H.265 profiles). Fluency with video codec ecosystems and transport protocols: MPEG 2/4, GOP structure, I-P-B frames, AVC, HEVC, RTP, RTMP, SRT, SDR/HDR, container formats (MP4, MPEG-TS, fragmented MP4), bitrates and aspect ratios manifest/segment tuning (segment length, fMP4 vs TS) for Live, Replay, Recordings and VoD delivery. Strong experience with packaging and streaming tooling (FFmpeg, Ateme solutions or equivalent encoders/packagers), real time ABR ladder generation, bitrate ladder optimization, Dolby audio, closed-captions and subtitles, SCTE-35 ad signalling, client and server-side manifest/ad manipulation.
Preferred Skills
- Settop Box
- DVB
- Video Streaming
- Product Management – All
Educational Requirements
Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
Design Quality Assurance – Medical
Responsibilities
Be a part of core project team and support the quality engineering across the entire development cycle
- Lead product risk management, usability, reliability and design validation efforts for new product development and design change projects.
- Lead the development and implementation of design verification and validation plans with project design lead.
- Lead the development of Critical to Quality (CTQs), design input and output documents.
- Lead the fixture qualification and test method validation.
- Participate and implement tools like Design of Experiments (DOE’s), FMEA sessions, Risk Management and ensure compliance to CTQ’s and safety requirements.
- Manage electronic document control and version control on all project related documents.
- Ensure adherence to the quality systems and design assurance SOPs.
- Lead usability, reliability, testing, verification and validation testing – internal and local vendors.
- Provide statistical testing and reliability plans.
- Provide quality and regulatory compliance guidance as needed to product development or design change project teams to assure country specific compliance to the laws and regulations of the targeted market for distribution.
- Ensure appropriate Project/Sustaining Quality Deliverables are created and properly executed (e.g. Project Design & Development Plan, Risk Management Plan, Hazard Analysis, Use and Design FMEA, Field Assessment Plan, and Software Validation Plan if applicable).
- Co-Lead CAPA efforts, and apply sound, systematic problem-solving methodologies identifying, prioritizing, communicating and driving resolution of quality issues (e.g., 5 why’s analysis, Is-Is Not analysis, and Six Sigma problem solving methodologies).
- Devise and support the implementation of effective quality assurance, process controls, statistical analyses, and metrics that assure products meet or exceed quality.
Technical and Professional Requirements
QMS
Knowledge of Regulatory standards
CFR820 , ISO 13485 & 14971, 60601
Hands on experience on Risk Management.
Good understanding of Post Market Survey and complaint handling.
Design plan
Medical Process
DQC
Deviation and CAPA preferred.
Preferred Skills
- Medical Device
- ISO 13485
Educational Requirements
Bachelor of Engineering,Bachelor Of Technology