Administrator L3
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
CTO – Quantum Consulting – Senior Consultant
Role Purpose
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- Identify, define and validate quantum use cases in your domain (e.g., finance, healthcare, supply chain) with ROI, feasibility, scalability.
- Deep dive: analyze customer data, constraints, business process pain points; map them to quantum / hybrid quantum-classical solutions.
- Lead presales: craft proposals, solution architectures, cost/benefit models; respond to RFPs; differentiate quantum offerings.
- Prepare and deliver demos & prototypes at the innovation center to showcase capabilities to clients / prospects.
- Work closely with engineering/research teams to ensure technical viability of proposed solutions, manage risk.
- Evangelize quantum internally and externally: workshops, whitepapers, speaking engagements
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- unicating technical material to non-technical stakeholders.
- Proven track record of leading deals, demos, customer engagements.
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- Qualifications / Skills:
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- Deep experience in consulting / solution architecture / presales or domain expertise.
- Good understanding of quantum computing paradigms, algorithmic possibilities, current limitations.
- Good business acumen; ability to quantify business value; skilled in comm
Quantum Researcher
- Total Experience: PhD plus ~ 3-7 years post PhD (or equivalent research)
- Quantum-Specific Experience: 4-7 years in quantum algorithm/theory/simulation research
- Location: Bangalore
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- Key Responsibilities:
- Research and develop novel quantum / hybrid quantum‐classical algorithms (e.g., error mitigation, noise resilience, optimization, simulation).
- Engage with academic institutions: joint projects, publications, student supervision, workshops.
- Identify, evaluate, and establish partnerships with niche quantum startups and technology providers.
- Publish in top conferences / journals; represent the organisation in forums, conferences, standards bodies.
- Assist product / engineering teams in translating research insights into prototypes / proof-of-concepts.
- Maintain awareness of latest scientific developments, benchmark emerging hardware, simulate algorithm performance.
- Qualifications / Skills:
- PhD in Physics / Mathematics / Quantum Information Science or equivalent.
- Strong theoretical grounding; experience with quantum algorithms, error correction, simulation tools.
- Track record of publications; ability to conduct independent research.
- Collaborative, with ability to liaise across academia & industry.
- Good coding / simulation skills (Python, C++, knowledge of quantum simulators and maybe early hardware).
Developer – L3
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
HashiCorp Vault
HashiCorp Vault
JD:
- 5+ years of experience ideally within financial services.
- 2 years of coding experience with GO or alternatively C#.
- Experience with Enterprise Vault systems like HashiCorp Vault (preferred), CyberArk or Broadcom CA PAM.
- Large-scale enterprise experience and are used to work in global teams on high-available, mission critical solutions.
- Profound understanding of web-based technologies including multi-tier applications and security standards (HTTP, TLS, REST/SOAP, Cookie Handling, SAML).
- Experience with industry leading IAM products and principles of integrating such products in an enterprise environment.
- Experience with Azure cloud-based environment, DevOps and GitLab.
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
- Manage relationships and coordinate work between BA’s, Developers and Testers across various locations.
- Analytical and logical (you can solve problems like nobody’s business).
- Methodical, concise and accurate, with strong attention to detail.
- Ability conduct in-depth discussions about technical matters in English.
EMM Intune-MDM(Mobile Device Management) – L2
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Omnissa WorkspaceOne SaaS based solution
- Installation/Reinstallation of MDM components
- Trouble shooting remotely MDM related errors escalated by Ll and other teams.
- Monitor and analyze the application logs
- Support the DR Drills as and when required
- Manage Policy Groups
- Administer consistent policies across devices
- Analyze and report critical device information
- Creating and Maintenance of SSP for Client end users
- Implementing policies post approval in MDM
- System Backup management
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Troubleshooting Windows, Onsite Requirement, Experience in Airtwatch MDM security skill set
- Knowledge of APK and Android application configuration and remote management using airwatch and do security controls.
- Answer incoming calls and respond to customer?s emails in timely manner.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support the user,
- L2/L3 ticket handling
- Patching support and product upgrade support. Team Players
- Customer escalation management and control
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
- Educate customer about the smart phone product operation and maintenance procedures.
- Complete service orders and service reports in a timely manner
- Manage incidents, service requests, change requests and queries raised by end user.
- Escalate tickets to next level if support is required.
- Log tickets with all field information into the service desk tool whenever required.
- Coordinate onsite contractors for facility support as necessary.
- Log tickets generated by alerts in the tools deployed for applications and infrastructure management.
- Collaborate with other teams in case of any issue not being handled by the team and route calls to appropriate team/vendor.
- Monitor the service desk tool for open and pending incidents and track for early closure
- Follow up with Vendor or Client’s technical team for incident status and manage notifications and escalation
- Ensure that these devices are appropriately configured for the users
- Awareness mailer on tips and tricks
TECHNO FUNCTIONAL CONSULTANT L2
| Existing Wipro Role | Techno-Functional Consultant L2 |
| Potential Band Alignment | C1 |
| Role Purpose | The purpose of this role is to interpret, evaluate and translate multi-module client business requirements into technical specifications and implement the corresponding system customisations to support solution delivery. |
| Areas of Responsibility | |
| Requirement Gathering | Conduct requirement-gathering discussions and workshops with internal and client stakeholders to understand functional requirements and convert them into technical requirements in line with project goals. |
| Feasibility Analysis | Assist in feasibility analysis by reviewing functional documents, noting preliminary constraints, and preparing impact summaries for potential changes. |
| Solution Design | Contribute to solution design by identifying customisation requirements across multiple modules, basis understanding of functional requirements and its linkage to technical requirements. |
| Configuration and Customisation | Execute required customizations, apply configuration changes across multiple modules within the existing system and support implementation of business processes. |
| Technology Harmonisation | Participate in integration design for multiple modules and assess the data flow between multiple applications. |
| Troubleshooting and optimisation | Analyse performance issues and optimise configurations, queries, or integrations across multiple applications. |
| Documentation | Create detailed functional and technical documentation including design documents and process documents. |
- Candidate should possessfunctional knowledge in SAP FICO for about 6.5 plus years and 3years of implementation experience.
- FI-GL,Asset accounting,Accounts payable, Accounts receivable,EBS rules.Exp in preparing functional specs for complex developments.
- Integration of FI with SD and MM modules.
Controlling::
- Cost centre Accounting,Internal orde Accounting, COPA, Revenue recognition,
- Furthermore,candidate should be familiar with : ABAP Debugging, ASAP methodology, ALE Idocs/EDI/Interfaces.
Senior Java Architect
Responsibilities
Responsibilities:
- Knowledge of architectural design patterns, performance tuning, database and functional designs
- Hands-on experience in Service Oriented Architecture
- Ability to lead solution development and delivery for the design solutions
- Experience in designing high level and low level documents is a plus
- Good understanding of SDLC is a pre-requisite
- Awareness of latest technologies and trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Should be able to use design patterns to make the application reliable, scalable, and highly available
- Should be able to design Microservices and Serverless based architecture
- Work with client architect and define top notch solutions
Additional Responsibilities
Good verbal and written communication skills
- Experience in leading the teams technically
- Ability to communicate with remote teams in effective manner
- High flexibility to travel
- Strong analytical, logical skills and team leading skills
- Engage in business development, as well as in building and maintaining client relationships
Technical and Professional Requirements
Java, Spring, Springboot, JPA, Hibernates, JSP, JDBC, J2EE, Struts, Hibernate; Microservices, Cloud Platform – AWS/Azure/GCP, Python, AI Tools
- Solid development experience in Springboot, JPA, Hibernates, Web Application Development
- Experience in Application Architecture & Design of Java Based Applications
- Good Knowledge of Microservices Architecture and related technologies
- Experience in Integration Technologies and Architecture
- Working knowledge of frontend and database technologies
- Familiarity with Agile & DevSecOps, Log Analytics, APM
Preferred Skills
- Java – ALL
- Architecture – ALL
- Microservices
- AWS Device Cloud
Educational Requirements
Master Of Comp. Applications,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science (Honors),Bachelor of Engineering,Bachelor Of Technology
React JS and Node JS Developer
Responsibilities
Key Responsibilities:
- Lead end-to-end development of web applications using ReactJS for frontend and Node.js for backend services.
- Define technical architecture, design patterns, and coding standards to ensure scalable and maintainable solutions.
- Drive requirements analysis and translate business needs into technical specifications and delivery plans.
- Build and review reusable UI components, state management approaches, and frontend performance optimizations.
- Design and implement backend APIs and service layers with strong focus on reliability, security, and performance.
- Conduct code reviews, enforce quality gates, and ensure adherence to engineering best practices.
- Troubleshoot complex production issues, perform root-cause analysis, and implement preventive improvements.
- Mentor and guide team members, supporting technical growth and ensuring consistent delivery outcomes.
- Collaborate with cross-functional stakeholders and communicate progress, risks, and technical decisions clearly.
Additional Responsibilities
Preferred Qualifications:
- Experience leading technical teams, owning modules end-to-end, and driving delivery across multiple workstreams.
- Strong knowledge of modern React patterns (hooks, component design, performance tuning) and scalable Node.js service development.
- Experience with system design, integration strategies, and designing APIs for extensibility and maintainability.
- Demonstrated ability to influence best practices through documentation, code reviews, and mentoring.
- Experience collaborating with product and design teams to deliver user-centric solutions with clear acceptance criteria.
Good to have skills:
Express.js, RESTful API design, Microservices, TypeScript, CI/CD
Technical and Professional Requirements
Minimum Qualifications:
- 9+ years of overall experience in software development with strong hands-on expertise in ReactJS and Node.js.
- Proven experience delivering production-grade applications and services with strong engineering discipline.
- Strong understanding of frontend and backend fundamentals, including component-based UI development and API design.
- Effective communication skills to collaborate with technical and non-technical stakeholders.
Preferred Skills
- react JS
- NodeJS
Educational Requirements
Bachelor of Engineering,Bachelor Of Technology
.Net + Azure Developer
Responsibilities
Key Responsibilities:
Technical Leadership & Delivery
- Lead end-to-end delivery of .NET applications hosted on Azure, ensuring alignment with business goals and engineering standards.
- Drive solution design and architecture decisions for cloud-native and hybrid workloads, focusing on scalability, resilience, and maintainability.
- Review designs and code to ensure adherence to best practices, performance benchmarks, and secure coding standards.
- Mentor and guide development teams, establishing consistent patterns for development, testing, and deployment.
Azure Engineering & Operations
- Design and implement Azure-based components including compute, storage, networking, and identity integrations as required by the solution.
- Establish monitoring, logging, and alerting practices to improve observability and operational readiness.
- Support production readiness activities including performance tuning, incident triage, and root-cause analysis.
Collaboration & Communication
- Collaborate with stakeholders to refine requirements, estimate effort, and plan delivery milestones.
- Communicate technical trade-offs clearly to both technical and non-technical audiences, enabling informed decisions.
- Contribute to continuous improvement through process enhancements, documentation, and knowledge sharing.
Additional Responsibilities
Preferred Qualifications:
- Experience leading technical teams, conducting design reviews, and establishing engineering best practices.
- Strong experience with modern .NET development patterns, API design, and integration approaches for distributed systems.
- Experience implementing CI/CD pipelines and automated quality gates for cloud deployments.
- Hands-on experience with Azure governance practices including cost optimization, security posture, and access controls.
- Demonstrated ability to drive modernization initiatives such as cloud migration, application refactoring, and platform standardization.
Good to have skills:
Microservices architecture, Docker, Kubernetes (AKS), DevOps/CI-CD (Azure DevOps), SQL Server performance tuning
Technical and Professional Requirements
Minimum Qualifications:
- 9+ years of overall experience in software engineering with strong hands-on expertise in .NET and Azure.
- Proven experience designing and delivering enterprise applications using .NET technologies and Azure services.
- Strong understanding of application architecture, performance optimization, and secure development practices.
- Effective communication skills with the ability to collaborate across teams and stakeholders.
Preferred Skills
- .NET Core
- Azure Devops
Educational Requirements
Bachelor of Engineering,Bachelor Of Technology
Associate Lead – Talent Acquisition
Preferred Skills
- Human Resources
Educational Requirements
Bachelor of Engineering