ServiceNow Developer
Job Description
The ESM Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance.
Job Description – Grade Specific
The ESM Consultant focuses onall ofthe Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in relatedareas such as governance, industry standards or regulatory compliance. This role provides SME in one or more areas of ServiceIntegration, undertakes consulting work and participates in governance reviews, service audits, benchmarking, and trendanalysis. Assists sales teams in pre qualification and due diligence and builds customer relationships and delivers specific processto support the overall engagement.​
Senior Firmware Engineer – Embedded C++ dev
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Description
Senior Firmware Engineer
Location: Pune
Summary
We are looking for team members with diverse technical backgrounds who love to solve problems and can leverage their personal experience to grow our teams. A good background in embedded software development and real time systems is preferred. If outstanding technical opportunities, being part of, and learning from, one of the most experienced teams in the industry interests you.
What you will do
- Work with your Team to organize and manage work, including thoughtful participation during refinement sessions.
- Balance your skillset, interest, and the needs of the product to define, build, test, and deliver, as necessary.
- Along with all Team Members, be both responsible and accountable for the product’s requirements/design definition, build, test, and delivery.
- Showcase the most critical components of the developed product to relevant Stakeholders.
- Work effectively with the Product Owner, Scrum Master, Release Train Engineer, Product Manager, and all applicable Stakeholders relating to tools, process, techniques, and relationships.
- Comprehend blocking items that prevent planned work from being completed, then navigate to help eliminate the barriers.
Basic qualifications
- BE/BTech/ME/MTech/MCA
Preferred qualifications
- Programming experience using C++.
- Ability to design, build, and maintain firmware.
- Desire to work on a self-organized Scrum Team.
- Good communication skills.
- Strong analytical and problem-solving skills.
- Experience in developing and maintaining automated tests.
- Experience in Scrum.
- Experience with networks: Ethernet, TCP/IP, Wireshark.
- Experience in the industrial automation industry.
- Familiarity of SAFe.
Job Description – Grade Specific
Focus on Digital Continuity and Manufacturing. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Process Lead-B1
Job Description
Order Management and Logistics Analyst ensure timely order fulfilment, from order entry to delivery, ensuring timely and accurate shipments. This role requires coordinating with various departments, optimizing logistics operations.
Job Description – Grade Specific
Key responsibilities encompass:Technical Excellence: Transportation Management Systems TMS,Warehouse Management Systems WMS, Order Management Systems OMS, and Route Optimization SoftwareOversee the order management process from order entry to delivery. Lead a team of order management analysts. Ensure data accuracy and timely processing of orders. Resolve complex order related issues and customer complaints. Develop and implement process improvements to enhance efficiency.
Non-Voice Customer Support Executive
Your Role
We are looking for a detail-oriented Non-Voice Customer Support Executive – Webform CSR to manage customer queries and service requests received through webforms and other written support channels. The role requires strong written communication, problem-solving ability, and a customer-first mindset to ensure timely and accurate resolution of customer concerns.
In this role you will play a key role in:
- Handle customer queries, complaints, and service requests received through webforms, email, and other non-voice channels.
- Review customer concerns carefully and provide clear, accurate, and professional written responses.
- Ensure all tickets and webform requests are acknowledged and resolved within defined turnaround time.
- Coordinate with internal teams for issue resolution and follow up until closure.
- Maintain accurate records of customer interactions, resolutions, and escalations in the system.
- Identify recurring customer issues and highlight trends to the team lead or supervisor.
- Follow process guidelines, quality standards, and compliance requirements while handling cases.
- Escalate complex or unresolved issues to the appropriate team as per defined process.
- Support customer satisfaction by delivering timely and effective service.
YOUR PROFILE
Required Qualifications
- Graduate in any discipline; additional certification in customer service is an advantage.
- Strong written English communication skills with good grammar and clarity.
- Good typing speed and accuracy.
- Ability to understand customer concerns and provide appropriate resolutions.
- Strong attention to detail and ability to manage multiple cases simultaneously.
- Willingness to work in rotational shifts, if required.
Preferred Skills
- Ability to draft professional and empathetic written responses.
- Strong analytical and problem-solving skills.
- Good time management and prioritization ability.
- Customer-focused attitude with a process-driven approach.
- Ability to work independently as well as in a team environment.
- Written communication
- Customer issue resolution
- Attention to detail
- Process adherence
- Multitasking
- Collaboration
WHAT YOU’LL LOVE ABOUT WORKING HERE
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- You will have the opportunity to learn on one of the industry’s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
- We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
- Every Monday, kick off the week with a musical performance by our in-house band – The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
R&S
Job Description
Skills: Cisco Routers & Switches
- Troubleshooting Experience on Layer 2 and Layer 3 protocols like STP, EIGRP,OSPF, BGP.
- Hand on experience with Cisco hardware (ISR routers & catalyst switches)
- Knowledge on Cisco routers & Switches troubleshooting
- Knowledge on SDWAN/Cisco Meraki troubleshooting.
- Working exp. On Cisco Routers and Switches NOC support.
- Ready to working in 24/7 rotational shifts.
- Good with Communications skills
- CCNA/CCNP certifications mandatory
- Candidate should be aware of basic ITIL process.
Candidate will be involved in incident management – involves in in-depth troubleshooting skills & providing RCA’s
Infrastructure Architect
Job Description
Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
Job Description – Grade Specific
Define, plan and manage the business analysis approach, scope and team in terms of Business Analysis delivery for a projectorprogram. Identify and interact with the key stakeholders to obtain further clarity, sign off and manage escalations. Actively fosters BA best practices across engagements.
Record to Analyze Process Manager
Job Description
Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Client’s Financial Controllers) and performing the reconciliations.
Job Description – Grade Specific
Operating at mid senior levelLeads a Finance function or leading a specialist teams in dispersed or complex environmentsCan provide direction and able to influence at a senior level Able to contribute to setting the strategy, providing direction for the business with the ability to influence at a senior level Demonstrates a transformational mindset and the ability to contribute to developing strategy. Largely self directed and well aware when to escalate or seek additional guidance
Senior Test Automation Engineer
Job Description
As Test Automation Engineer, you are involved in the automated verification and validation of products made by engineers in a development process. Your technical and professional knowledge of Test Automation, programming, test environments and methodologies is solid. With your knowledge and experience with one or more test tools and test techniques, you can independently design and execute test automation solutions. You follow the latest developments in your field and you know what is going on.
Job Description – Grade Specific
As a QA Automation Expert, you are expected to develop automation solutions, create tools strategy, create automation approach, evaluate tools, perform technical feasibility, build business cases ROI and estimate automation effort. You are expected to implement automation solutions in different projects and deliver costoreffort savings to customer. You are expected to work independently, if required, to provide consultancy services to customers.
Record to Analyze Process Manager
YOUR ROLE
- The Global RTR Lead will be responsible for overseeing end-to-end Record-to-Report operations delivered through the BPO shared services model for a global refractory manufacturing client. This role ensures accuracy, timeliness, and compliance of all financial accounting activities, while driving process optimization, standardization, and digital transformation across entities and regions.
- Lead global RTR service delivery including General Ledger Accounting, Fixed Assets, Intercompany, Inventory Accounting, Closing & Reporting, and Balance Sheet Reconciliations.
- Act as the primary liaison between the BPO delivery teams, global finance leadership, Regional Finance leads, and regional CFOs.
- Drive process standardization across global entities and harmonize accounting practices.
YOUR PROFILE
- CA / CPA / CMA / MBA Finance preferred.
- 10–15+ years of experience in Record-to-Report, with at least 5+ years in a BPO or
- Shared Services leadership role.
- Strong background in manufacturing/R2R operations, ideally in refractory, chemicals,
- metals ,manufacturing or heavy industry
WHAT YOU’LL LOVE ABOUT WORKING HERE
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
- Capgemini office campuses in India are green and run on 100% renewable electricity. We have installed Solar plants across India locations and ‘Battery Energy Storage Solution’ (BESS) in the Noida and Mumbai campuses. You will have chance to make a difference everyday.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
SDET( Selenium+Java+API Testing + Rest assured)
Job Description
As Test Automation Engineer, you are involved in the automated verification and validation of products made by engineers in a development process. Your technical and professional knowledge of Test Automation, programming, test environments and methodologies is solid. With your knowledge and experience with one or more test tools and test techniques, you can independently design and execute test automation solutions. You follow the latest developments in your field and you know what is going on.
Job Description – Grade Specific
As a QA Automation Expert, you are expected to develop automation solutions, create tools strategy, create automation approach, evaluate tools, perform technical feasibility, build business cases ROI and estimate automation effort. You are expected to implement automation solutions in different projects and deliver costoreffort savings to customer. You are expected to work independently, if required, to provide consultancy services to customers.