ServiceNow IRM Engineer
Role Purpose
The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information
Do
-
Ensuring customer centricity by providing apt cybersecurity
- Monitoring and safeguarding the log sources and security access
- Planning for disaster recovery in the event of any security breaches
- Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
- Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
- Conduct security assessments, risk analysis and root cause analysis of security incidents
- Handling incidents escalated by the L1 team in 24×7 rotational shifts
- Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
- Completing all tactical security operations tasks associated with this engagement.
- Analyses all the attacks and come up with remedial attack analysis
- Conduct detailed analysis of incidents and create reports and dashboards
-
Stakeholder coordination & audit assistance
- Liaise with stakeholders in relation to cyber security issues and provide future recommendations
- Maintain an information security risk register and assist with internal and external audits relating to information security
- Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
- Advice and guidance to employees on issues such as spam and unwanted or malicious emails
Deliver
|
No. |
Performance Parameter |
Measure |
|
1. |
Customer centricity |
Timely security breach solutioning to end users, Internal stakeholders & external customers experience |
|
2. |
Process Adherence |
Adherence to SLA’s (90-95%), response time and resolution time TAT |
Cyber Security Analyst – L4
Bluecoat Proxy
Role Purpose
The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information
Do
-
Ensuring customer centricity by providing apt cybersecurity
- Monitoring and safeguarding the log sources and security access
- Planning for disaster recovery in the event of any security breaches
- Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
- Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
- Conduct security assessments, risk analysis and root cause analysis of security incidents
- Handling incidents escalated by the L1 team in 24×7 rotational shifts
- Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
- Completing all tactical security operations tasks associated with this engagement.
- Analyses all the attacks and come up with remedial attack analysis
- Conduct detailed analysis of incidents and create reports and dashboards
-
Stakeholder coordination & audit assistance
- Liaise with stakeholders in relation to cyber security issues and provide future recommendations
- Maintain an information security risk register and assist with internal and external audits relating to information security
- Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
- Advice and guidance to employees on issues such as spam and unwanted or malicious emails
Deliver
|
No. |
Performance Parameter |
Measure |
|
1. |
Customer centricity |
Timely security breach solutioning to end users, Internal stakeholders & external customers experience |
|
2. |
Process Adherence |
Adherence to SLA’s (90-95%), response time and resolution time TAT |
DataBricks – Data Engineering
Role Purpose
The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.
Do
1.Develop architectural solutions for the new deals/ major change requests in existing deals
- Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.
- Provide solutioning of RFP’s received from clients and ensure overall design assurance
- Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
- Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture
- Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
- Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
- Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
- Evaluate and recommend solutions to integrate with overall technology ecosystem
- Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution
- Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail
- Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
- Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
- Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture
- Tracks industry and application trends and relates these to planning current and future IT needs
- Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation
- Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture
- Identifies implementation risks and potential impacts
2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks
- Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
- Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
- Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards
- Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
- Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
- Recommend tools for reuse, automation for improved productivity and reduced cycle times
- Leads the development and maintenance of enterprise framework and related artefacts
- Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
- Ensures architecture principles and standards are consistently applied to all the projects
- Ensure optimal Client Engagement
- Support pre-sales team while presenting the entire solution design and its principles to the client
- Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
- Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor
3.Competency Building and Branding
- Ensure completion of necessary trainings and certifications
- Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
- Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
- Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
- Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
- Mentor developers, designers and Junior architects in the project for their further career development and enhancement
- Contribute to the architecture practice by conducting selection interviews etc
4.Team Management
-
Resourcing
- Anticipating new talent requirements as per the market/ industry trends or client requirements
- Hire adequate and right resources for the team
- Talent Management
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions
- Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
ADMINISTRATOR L3
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
LEAD ADMINISTRATOR L2
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
Insurance Consultant
Responsibilities
Masters Degree with Minimum 5 Years of Experience or Bachelor’s degree or foreign equivalent with Minimum 7 Years of experience required.
- Experience in the full System Development Life Cycle (SDLC) on a variety of technologies and platforms preferably in Property and Casualty and or Life Insurance
- 5 -12 Years’ experience in one or more of the following skills in P&C / Life Insurance domain –
- Scrum/Agile experience in a PO role or similar on an Agile Team environment.
- Excellent understanding of how to operate in an Agile Team setting.
- Strong collaboration skills
- Experience in Agile Poker, WSJF and similar Agile estimating tools.
- Successful track record of backlog refinement for a complex system implementation.
- Successful track record of quickly learning new complex systems.
- Practical knowledge of how to correctly assign story points.
- Demonstrated experience in User Story refinement.
- Proven record of minimal churning/re-work after Story is accepted by the PO.
- Familiarity with Good Documentation practices
- Must be able to translate business requirements into well-formed technical and system requirements
- Experience with modeling business processes, data flows, and workflow processes depicting relationships between Insurance data entities.
- Strong business consulting skills associated with complex IT system implementation spanning over 12-18 months.
- Strong oral & written communication skills, Business stakeholder management
- Must have performed business requirement analysis, use case modeling from a business analysis/consulting standpoint.
- Experience and desire to work in a management consulting environment that requires regular travel
Additional Responsibilities
Database/SQL experience/SQL expertise.
- Knowledge of ETL and Datawarehouse concepts and processes.
- Working exposure on policy and claims data migration.
- Prior experience working with tools like MicroStrategy, Tableau, and Qlik.
- Special combination of technical skill and business acumen, along with a high degree of confidence
Technical and Professional Requirements
- Primary skills:Domain->Insurance->Life Insurance
Preferred Skills
- Life Insurance
Educational Requirements
Bachelor of Engineering
Openshift Developer
Responsibilities
Design, develop, and deploy microservices-based applications on Kubernetes/OpenShift platforms
Build and manage containerized applications using Docker/Podman
Develop and maintain CI/CD pipelines using tools such as Jenkins, GitHub Actions, or GitLab CI
Automate deployment, scaling, and management of applications in OpenShift environments
Monitor and troubleshoot application performance, cluster health, and deployments
Work with DevOps teams to implement Infrastructure as Code (IaC) using tools like Terraform or Ansible
Configure and manage OpenShift features like routes, builds, services, operators, and security policies
Ensure application security, compliance, and best practices in cloud-native deployments
Collaborate with cross-functional teams including developers, testers, and cloud engineers
Maintain documentation for systems, processes, and configurations
Additional Responsibilities
Location: Pune, Bangalore
Experience: 5-10 yrs
Technical and Professional Requirements
Strong experience in Kubernetes (K8s) and Red Hat OpenShift
Proficiency in container technologies (Docker, Podman)
Experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps, etc.)
Hands-on experience with scripting languages (Bash, Python, or Shell scripting)
Familiarity with cloud platforms (AWS, Azure, or GCP)
Knowledge of microservices architecture and REST APIs
Experience with configuration management tools (Ansible, Helm charts)
Strong understanding of Linux/Unix systems
Experience in monitoring tools (Prometheus, Grafana, ELK stack)
Preferred Skills
- Kubernetes
- Outsystems
- Testing
Educational Requirements
Bachelor Of Comp. Applications,Bachelor Of Computer Science,Bachelor of Engineering,Bachelor Of Technology
.Net core Developer
Responsibilities
Responsibilities:
- Analyzing user requirements, envisioning system features and functionality.
- Design, build, and maintain efficient, reusable, and reliable .Net codes by setting expectations and features priorities throughout development life cycle
- Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development
- Contributing to team meetings, troubleshooting development and production problems across multiple environments and operating platforms
- Understand Architecture Requirements and ensure effective Design, Development, Validation and Support activities
Skills:
- Min. 2 years of relevant experience
- In-depth knowledge of design issues and best practices
- Solid understanding of object-oriented programming
- Familiar with various design, architectural patterns and software development process.
- Experience with both external and embedded databases
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
Additional Responsibilities
- Good verbal and written communication skills
- Ability to communicate with remote teams in effective manner
- High flexibility to travel
Technical and Professional Requirements
.NET, ASP.NET, MVC, C#, WPF, WCF, SQL Server, Entity Framework
Preferred Skills
- .NET Core
Educational Requirements
Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
.Net Core Lead
Responsibilities
Responsibilities:
- Analyzing user requirements, envisioning system features and functionality.
- Design, build, and maintain efficient, reusable, and reliable .Net codes by setting expectations and features priorities throughout development life cycle
- Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development
- Contributing to team meetings, troubleshooting development and production problems across multiple environments and operating platforms
- Understand Architecture Requirements and ensure effective Design, Development, Validation and Support activities
Skills:
- Min. 5 years of relevant .Net experience with team handling experience
- Must have design experience using best practices, Design Patterns, SDLC, OOP, OOD
- Must have experience in leading and mentoring teams
- Must be experienced in developing applications using SQL databases, schema, SQL queries
- Must be experienced in GIT and version control systems
- Must be skilled in Database constructs, schema design, SQL Server or Oracle, SQL Queries, query optimization.
- Must be hands-on experienced in MSTest or NUnit, Mocking frameworks, Jasmine, Karma, Cucumber
- Solid understanding of object-oriented programming
- Experience with both external and embedded databases
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
Additional Responsibilities
- Good verbal and written communication skills
- Ability to communicate with remote teams in effective manner
- High flexibility to travel
- Strong analytical, logical skills and team leading skills
Technical and Professional Requirements
.NET, ASP.NET, MVC, C#, WPF, WCF, SQL Server, Entity Framework
Preferred Skills
- .NET Core
Educational Requirements
Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
.Net Core Senior Developer
Responsibilities
Responsibilities:
- Analyzing user requirements, envisioning system features and functionality.
- Design, build, and maintain efficient, reusable, and reliable .Net codes by setting expectations and features priorities throughout development life cycle
- Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development
- Contributing to team meetings, troubleshooting development and production problems across multiple environments and operating platforms
- Understand Architecture Requirements and ensure effective Design, Development, Validation and Support activities
Skills:
- Min. 3 years of relevant experience
- In-depth knowledge of design issues and best practices
- Solid understanding of object-oriented programming
- Familiar with various design, architectural patterns and software development process.
- Experience with both external and embedded databases
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
Additional Responsibilities
- Good verbal and written communication skills
- Ability to communicate with remote teams in effective manner
- High flexibility to travel
Technical and Professional Requirements
.NET, ASP.NET, MVC, C#, WPF, WCF, SQL Server, Entity Framework
Preferred Skills
- .NET Core
Educational Requirements
Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology