DEVELOPER L4(CONTRACT)
Location options are Coimbatore, Chennai, Pune and Bangalore.
Rate :- 160K/M
exp :- 8 + years
Job Description
Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.
· This role covers both Development and Support.
· Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response) BOTs and perform unit / component test aligned to business needs and in accordance with technology architecture standards
· Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues)
· Collaborate and interact directly with design, business and technology partners. Covers technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance
· Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
· Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
· Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
· Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind
Requirements
· Undergraduate Degree or Technical Certificate (Graduate degree preferred)
· 4+ years of experience in DTMF IVR application development in CVP (Contact Center)
· Relevant technologies include but are not limited to:
– Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
· Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
· Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
· Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
· Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
· Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
· High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
· Familiarity with tools like JIRA, Cyara and Confluence
· Strength in identifying root causes and implementing targeted and controlled remediation plans
· Strong verbal and written communication skills are essential
· Self-motivated team player with high energy and ability to work independently as well as within a team
· Hands-on experience with various SDLC including waterfall, specially agile
· Experience working within a large-scale Financial Enterprise environment
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Business Finance
Business Finance (BFM) role requires working with cross-functional teams and involves following key responsibilities:
- Lead cross global functional teams in developing finance strategies to support a strategic alignment with Company’s Business Operations, and corporate departments on company goals & initiatives.
- Manage Financial goals that result in strong customer satisfaction, align with company strategy, and optimize Costs and supplier relations.
- Influence senior leaders in setting direction for their functional areas by linking finance and business strategies to optimize business results.
-
- Co-own the financial plan of the portfolio along with the portfolio lead.
- Revenue governance (including contracting; forecasting, revenue recognition)
- Margin Governance (including cost take out initiatives, systemic and sustainable cost reduction analysis)
- Working capital governance (including unbilled reduction, timely invoicing and collection, improving debt ageing and PDD)
- MIS for the business unit including cost pyramid analytics, revenue leakage vs order book.
- Ensure all month end and quarter end financial closures are completed accurately and on a timely basis
- Proven analytical, influencing and problem-solving skills combined with the ability to identify risks and impacts possible solutions and corrective actions
- Develop strong business finance partnerships with all stakeholders.
- Critical attributes to success would be strong communication, cadence and resilience.
Qualification
- Preferably CA with 3-7 + yrs of exp in Business Finance (BFM)
- Strong communication skills and ability to interact with teams in different Geos
- Can do” attitude and faster learning curve
Location – Gurgaon / Kolkata
Communications Specialist
Internal Communications Specialist
Role Overview
We are looking for an experienced Internal Communications Specialist to shape and deliver high-impact employee communications. This role is ideal for a strong storyteller who can translate business priorities into clear, engaging narratives and drive connection, culture, and action across the organization.
With 3–5 years of relevant experience, you will play a key role in designing communication campaigns, partnering with stakeholders, and strengthening how employees experience our messages and initiatives
Key Responsibilities
Employee Communications and Campaigns
- Design and deliver internal communication strategies and campaigns that inform, engage, and inspire employees.
- Translate complex business and HR initiatives into clear, compelling, employee-friendly communication.
Content Development and Storytelling
- Create high-quality content for multiple channels, including newsletters, intranet articles, emails, leadership decks, presentations, in person and virtual events.
- Ensure consistency of tone, messaging, and brand voice across all internal communication touchpoints.
Stakeholder Partnership
- Collaborate closely with HR, leadership, and cross-functional teams to support culture-building, change initiatives, and key programs.
- Act as a trusted communication advisor, recommending the right channels, formats, and messages for impact.
Project Management and Execution
- Manage multiple communication projects simultaneously, ensuring timelines, quality, and business alignment.
- Provide end-to-end communication support for internal programs, branding, promotions, and visibility initiatives.
Tools and Ways of Working
- Stay curious and adaptable, quickly learning new tools, platforms, and communication technologies as they evolve.
What Success Looks Like in This Role
- Employees clearly understand organizational priorities, initiatives, and what they mean in practice.
- Communication campaigns lead to visible engagement, participation, and action—not just information sharing.
- Stakeholders view you as a trusted partner who brings clarity, structure, and an employee-first lens to communication.
- Content is relevant, timely, and aligned with business goals and organizational culture.
Skills and Experience
- Bachelor’s degree in English, Communications, Journalism, or a related field.
- 3–5 years of experience in internal communications, corporate communications, or employee engagement roles.
Core Capabilities
- Strong writing, editing, and storytelling skills with a sharp eye for clarity and impact.
- Good understanding of content planning, audience research, and message framing.
- Solid project management and organizational skills, with the ability to prioritize effectively.
Collaboration and Style
- Strong stakeholder management skills; comfortable working with teams at all levels.
- Creative, adaptable, and comfortable working in a fast-paced, evolving environment.
- Proficient in Microsoft Office (PowerPoint, Word, Excel); familiarity with intranet or digital platforms is a plus.
Location: Pan India
Mainframe Modernisation Manager
Responsibilities
A day in the life of an Infoscion
- As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment.
- You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues.
- You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms.
- You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance.
- You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization.
If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities
Required Technical Skills
Mainframe Technologies
- COBOL
- JCL
- CICS
- DB2
- IMS DB/DC
- VSAM
- MQ Series
- REXX
- PL/I
- z/OS
Modern Technologies
- Java / Spring Boot
- .NET
- Python
- REST APIs
- Microservices
- Event-driven architectures
- Kafka
Cloud Platforms
- Microsoft Azure
- AWS
- Google Cloud Platform
DevOps & Automation
- GitHub
- Azure DevOps
- Jenkins
- CI/CD Pipelines
- Test Automation
- Infrastructure as Code
Modernization Tools & Accelerators
- AWS Transform
- BluAge
- TSRI
Required Experience
- 12+ years of IT experience.
- 8+ years in Mainframe Application Development and Support.
- 5+ years leading Mainframe Modernization initiatives.
- Experience delivering enterprise-scale migration programs.
- Strong background in Banking, Insurance, Retail, Telecom, or Capital Markets domains.
- Experience working with global stakeholders and large distributed teams. [careers.ca…gemini.com], [accenture.com]
Preferred Certifications
- Microsoft Azure Solution Architect Expert
- AWS Solutions Architect Professional
- Google Professional Cloud Architect
- TOGAF
- SAFe Agilist
- PMP
- IBM Mainframe Modernization Certifications
Preferred Skills
- Legacy Modernization
- Mainframe Modernization
Educational Requirements
MCA,MSc,MTech,Bachelor of Engineering,BTech
Nutanix Administration, DevOps, and Infrastructure Monitoring
Responsibilities
A day in the life of an Infoscion
- As part of the Infosys project management team, your primary role would be to take end-to-end bottom line responsibility for a Project.
- You will lead the proposal preparation, review the project estimations, capture inputs from key stakeholders to position Infosys suitably in order to seal the deal.
- You will schedule assignments, monitor, review and report project status regularly in order to manage project risks and ensure successful project delivery and implementation.
- You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance.
- You would be a key contributor in creating thought leadership within the area of technology specialization and in compliance with guidelines, policies and norms of Infosys.
If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities
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Technical and Professional Requirements
- Primary skills:Technology->DevOps->DevOps Architecture Consultancy,Technology->Hyperconverged Infrastructure->Nutanix
Preferred Skills
- DevOps Architecture Consultancy
- Nutanix
Educational Requirements
MCA,MTech,Bachelor of Engineering,BCA,BTech
Senior Video Animation Designer
Responsibilities
Create high-quality videos, motion graphics, animations, and product demos.
Develop storyboards, visual concepts, and engaging storytelling assets.
Design graphics for presentations, marketing campaigns, social media, and leadership communications.
Edit and enhance video content with strong motion, audio, and visual design principles.
Collaborate with product, consulting, marketing, and leadership teams to deliver impactful visual solutions.
Utilize AI-powered creative tools for content generation, editing, and production optimization.
Maintain brand consistency across all visual and motion assets.
Mentor junior designers and contribute to creative excellence.
Additional Responsibilities
Bachelor’s or Master’s degree in Animation, Multimedia, Graphic Design, Visual Communication, Film, or a related field.
Experience with product walkthroughs, UI animations, interactive media, or advanced compositing.
Prior experience mentoring designers or creative team members.
Technical and Professional Requirements
5+ years of experience in Video Design, Motion Graphics, Animation, Multimedia Design, or Graphic Design.
Strong portfolio showcasing animation, video production, motion graphics, and visual storytelling.
Expert proficiency in:
Adobe After Effects
Adobe Premiere Pro
Adobe Illustrator
Adobe Photoshop
Adobe Creative Cloud Suite
Experience creating explainer videos, product demos, presentation assets, and social media content.
Strong understanding of typography, composition, color theory, branding, and motion design principles.
Familiarity with AI tools such as Adobe Firefly, Runway, Midjourney, ChatGPT, Gemini, Claude, and Microsoft Copilot.
Exposure to Figma, UX/UI concepts, design systems, or 3D animation is a plus.
Preferred Skills
- Video Design Strategy
- Motion graphics
- Graphic Design
Educational Requirements
Master Of Design,Bachelor of Design
Instructional Design Specialist (Organizational Change Management)
Responsibilities
Design and develop instructor-led, virtual, blended, and eLearning training programs.
Conduct learning needs analysis and create role-based learning solutions.
Develop Course Design Documents (CDDs), storyboards, assessments, job aids, user guides, and training materials.
Create engaging digital learning assets, videos, simulations, and performance support tools.
Collaborate with SMEs, change managers, and business stakeholders to gather and validate content.
Manage content review cycles, approvals, version control, and training delivery timelines.
Facilitate training sessions, train-the-trainer programs, and knowledge transfer workshops.
Support employee adoption, communication, and organizational change initiatives.
Track training effectiveness, learner feedback, and adoption metrics.
Leverage AI-powered tools to accelerate content creation and learning personalization.
Additional Responsibilities
Experience supporting ERP, CRM, HR, Finance, Supply Chain, PLM, or enterprise transformation programs.
Knowledge of Prosci ADKAR, change impact assessments, and OCM methodologies.
Experience measuring training effectiveness and user adoption.
Exposure to graphic design, video editing, accessibility standards, and LMS administration.
Bachelor’s degree in Instructional Design, Education, Communications, Organizational Development, Psychology, or a related field.
Technical and Professional Requirements
5+ years of experience in Instructional Design, Learning & Development, Talent Development, or OCM.
Strong knowledge of instructional design models such as ADDIE, SAM, Agile Learning Design, and adult learning principles.
Experience developing eLearning, ILT, VILT, and blended learning solutions.
Proficiency in:
Articulate Storyline
Articulate Rise
Adobe Captivate
Camtasia
Vyond
Microsoft 365 Suite
PowerPoint
Familiarity with LMS platforms, learning analytics, and training reporting.
Experience creating learning videos, simulations, assessments, and performance support materials.
Knowledge of AI tools such as Microsoft Copilot, ChatGPT, Gemini, Claude, Adobe Firefly, and Synthesia.
Strong communication, facilitation, stakeholder management, and project planning skills.
Preferred Skills
- Organization Change Management
Educational Requirements
MBA,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
Network Operations Support Engineer
Responsibilities
Core Technical Skills :
Good understanding of TCP/IP, VLAN, STP, OSPF, BGP fundamentals.
Basic knowledge of Routing & Switching concepts.
Understanding of LAN/WAN and Wireless networking.
Basic knowledge of SD-WAN concepts and architecture.
Working knowledge of DNS, DHCP, and IPAM.
Understanding of Data Center networking concepts
Preferred Skills
- Routing & Switching
- Network Support
- Cisco-LAN-Switches
- Cisco -WAN-Routers
- CISCO technologies
Educational Requirements
Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
AIML Principal Consultant
Responsibilities
- Analyzing user requirements, envisioning system features and functionality.
- Design, build, and maintain efficient, reusable, and reliable AIML codes by setting expectations and features priorities throughout development life cycle
- Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development
- Contributing to team meetings, troubleshooting development and production problems across multiple environments and operating platforms
- Understand Architecture Requirements and ensure effective Design, Development, Validation and Support activities
Preferred Skills
- MLOps
- Machine Learning
Educational Requirements
MCA,ME,MSc,MTech,Bachelor of Engineering,BCA,BSc,BTech
Life Sciences Management Consultant – (GRC)
Responsibilities
We are looking for smart, self-driven, high-energy people with top-notch communication skills, intellectual curiosity and passion for excellence. Our analysts have a blend of in-depth domain expertise, strong analytical and conceptual thinking skills and excellent soft skills.
We are looking for people who have demonstrated proven success in roles and through abilities in Computerized System Validation, Risk Management and Audits
At IC-LS, you will:
- Be responsible for the delivery of business results to global health and life sciences clients.
- Serve as a team member, track lead or engagement lead on business consulting engagements for clients.
- Execute consulting engagements in a global delivery model, working with consultants across regions.
- Analyze problems, and structure complex business analyses.
- Work with cross functional client teams to perform gap analysis and identify improvement options.
- Effectively collaborate with the internal and external stakeholders.
- Participate in a variety of firm building events
Additional Responsibilities
- Knowledge of validation tools and templates used in the pharmaceutical industry.
- Proven ability in supporting multiple projects, responding quickly to changing situations in complex environments.
- Preferable IT background to understand complexities on the program.
- Experience in Agile and waterfall methodology
- Knowledge and hands on experience in conducting periodic or control maturity assessment and Audits
- Knowledge in Saas/Cloud Qualifications
Technical and Professional Requirements
- 4 – 14 years of professional experience in the Life Sciences industry working for a consulting services organization and/or industry.
- Good understanding of key pharmaceutical compliance regulations like 21 CFR Part 11, GxP and GAMP 5.
- Experience creating, reviewing and approving / acknowledging validation deliverables.
- Knowledge of risk management process and quality management requirements which assures that IT Projects meet Quality and Regulatory requirements
- Experience in validation of Enterprise applications such as SAP / S4 HANA projects, Trackwise, QMS, DMS and etc.
- Functional knowledge in any of the domain applications such as Clinical applications like EDC, CTMS etc., Regulatory applications like CDR, or any other applications/system used in Pharma industry.
- Thorough Knowledge in compliance and validation concepts. (Change, Deviation, Supplier management)
Preferred Skills
- Regulatory Compliance & Standards
- LifeSciences – ALL
- Regulatory Systems
- Risk Management System
- Pharma Regulations
Educational Requirements
Master of Pharmacy,Master Of Science,Master of Business Administration,Bachelor of Pharmacy,Bachelor Of Science,Bachelor of Engineering