SAP IS Retail Consultant/Senior Consultant
Your Role:
- Design and configure SAP IS-Retail (articles, sites, assortments, pricing, and promotions)
- Integrate with SD/MM/FI, POS systems, and CAR for end-to-end retail processes
- Lead rollout, testing, and hypercare across stores and distribution centers
- Create documentation, training, and drive process optimization
Your Profile:
- 6–12 years in SAP IS-Retail with hands-on configuration and solution design.
- Strong in assortment management, site/store master, retail pricing, and promotion management.
- Experience with POS integration, CAR, and retail-specific data flows.
- Excellent stakeholder communication and cross-functional collaboration skills.
What You’ll Love About Working Here
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Opportunities to work with global clients on innovative SAP projects.
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Dynamic and inclusive workplace culture.
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Continuous learning and professional development support.
PRODUCTION SPECIALIST L2
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
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Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Datadog APM Full-Stack Observability Architect
Location
Bangalore
Job Description
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We are looking for an experienced Datadog APM Full-Stack Observability Implementer & Developer to design, implement, and optimize observability solutions across complex, distributed environments. The ideal candidate will have deep experience in APM, infrastructure monitoring, logs, RUM, synthetic monitoring, and full-stack observability using Datadog, along with exposure to tools like AppDynamics, Dynatrace, Splunk, New Relic, or similar platforms.
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This role requires strong client-facing communication skills, the ability to design and present observability solutions, and hands-on development/integration capabilities.
Responsibilities
- Architect, deploy, and configure Datadog APM to monitor distributed systems, microservices, cloud workloads, and business applications.
- Implement APM instrumentation for services running on Java, .NET, Node.js, Python, Go, and other technologies.
- Set up and optimize traces, spans, logs, metrics, RUM, synthetics, dashboards, monitors, alerting, and SLOs.
- Configure Datadog Integrations for cloud platforms (AWS, Azure, GCP), containers (Kubernetes, ECS), and CI/CD pipelines.
- Build custom monitoring solutions, dashboards, and visualizations for application & infrastructure performance.
- Develop automated detection and correlation strategies using Datadog features like
- Watchdog
- Service Maps
- Log Pipelines
- APM Tracing Libraries
- Notebooks
- Implement custom scripts, APIs, and automations using Python, JavaScript, Terraform, or Datadog APIs.
- Integrate Datadog with ITSM, CI/CD, logging, cloud-native services, and event management tools.
- Deliver PoCs, demos, technical workshops, capability presentations, and solution walkthroughs.
- Continuously improve monitoring strategies to enhance SRE/DevOps workflows.
Technical Skills
- 7–12 years of experience in APM, observability, performance engineering, or full-stack monitoring.
- Strong hands-on expertise with Datadog APM & Observability Suite (traces, logs, metrics, RUM, synthetics, SLOs).
- Experience implementing APM in one or more languages (Java, .NET, Node.js, Python, Go).
- Experience with containerized and cloud-native environments (Kubernetes, Docker, serverless).
- Good understanding of microservices architectures, distributed tracing, and correlation models.
- Strong scripting and automation skills using Python, Bash, PowerShell, or JavaScript.
- Experience with infrastructure-as-code tools such as Terraform, CloudFormation, ARM, etc.
- Any Public Cloud certifications (AWS/GCP/Azure).
- Datadog APM Implementation / Datadog Observability Foundationn Certification
- Familiarity with DevOps and SRE frameworks (SLI/SLO/SLA design, incident response, chaos engineering).
Business analyst – Regulatory reporting
Responsibilities
Preferred Qualifications
- At least 3 years of experience as Business Analyst – This would translate to the fact that the candidate should be able to work both with the business partners and the technology teams very closely in a daily basis to assist in defining the capability and being involved throughout the build process
- Experience working in Financial Services industry, preferably Risk/Compliance/AML/Investment Banking/Capital Markets/ Trade Surveillance/Operational Risk/Credit Risk space
- At least 4 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes.
- At least 4 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
- At least 4 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
- At least 3 years of experience in Business Analysis Skills – Requirement’s analysis, Elicitation, Agile Methodologies
- Analytical and Communication skills
- Good presentation and articulation skills – being able to make presentation to senior leadership as required, manage effective communication between business partners and technology teams
- Planning and Co-ordination skills
- Experience with project management
- Experience and desire to work in a management consulting environment that requires regular travel.
- Experience in SQL, PLSQL,
Technical and Professional Requirements
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 3 years of experience with Information Technology.
- Candidate must be located within commuting distance Chennai, Hyderabad, Pune, Bangalore. or be willing to relocate to the area.
- Experience in Capital Markets / Regulatory reporting / Equities / Derivatives / AML
- Experience in Trade surveillance, Data Analysis, SQL/BRD/FSD
Preferred Skills
- Anti-Money Laundering
Educational Requirements
Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
Quantexa Engineers
Responsibilities
Strong Design and Development exposure
- Strong communication skills, both written and verbal.
- Highly motivated self-driven with a positive attitude.
- Basic understanding of MS Azure.
- CI/CD pipelines using Jenkins.
- Kubernetes.
Technical and Professional Requirements
Scala and Spark hands-on.
- Quantexa certification and experience of Quantexa project delivery.
- Quantexa ETL
- Quantexa Scoring
Preferred Skills
- Anti-Money Laundering
Educational Requirements
Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
S2R
Responsibilities
S2R – FSDCG
Preferred Skills
- Credit Risk Management
Educational Requirements
Master Of Engineering,Master Of Science,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
Power Programmer Specialist Programmer MEAN/MERN (Q2-FY-26)
Responsibilities
They will be ahead of the technology curve and will be constantly enabled and trained to be Polyglots.,
- They are Go-Getters with a drive to solve end customer challenges and will spend most of their time in designing and coding, End to End contribution to technology oriented development projects.,
- Providing solutions with minimum system requirements and in Agile Mode.,
- Collaborate with Power Programmers.,
- Open Source community and Tech User group.,
- Custom Development of new Platforms & Solutions ,Opportunities.,
- Work on Large Scale Digital Platforms and marketplaces.,
- Work on Complex Engineering Projects using cloud native architecture.,
- Work with innovative Fortune 500 companies in cutting edge technologies
Preferred Skills
- MEAN stack
- Nodejs)+DB(Mongo)
- NodeJS
- react JS
- Angular 2
Educational Requirements
Bachelor of Engineering
Power Programmer Specialist Programmer .NET Full Stack(Q2-FY-27)
Responsibilities
They will be ahead of the technology curve and will be constantly enabled and trained to be Polyglots.,
- They are Go-Getters with a drive to solve end customer challenges and will spend most of their time in designing and coding, End to End contribution to technology oriented development projects.,
- Providing solutions with minimum system requirements and in Agile Mode.,
- Collaborate with Power Programmers.,
- Open Source community and Tech User group.,
- Custom Development of new Platforms & Solutions ,Opportunities.,
- Work on Large Scale Digital Platforms and marketplaces.,
- Work on Complex Engineering Projects using cloud native architecture.,
- Work with innovative Fortune 500 companies in cutting edge technologies
Preferred Skills
- ASP.Net Web API
- Classic ASP
- .NET Frameworks
Educational Requirements
Bachelor of Engineering
Data Engineer with Power BI
Responsibilities
Experienced Data Engineer (6–8 years) with strong expertise in SQL and data transformation frameworks, including hands-on experience in dbt for building scalable, modular, and maintainable ELT pipelines. Proven ability to design and develop robust data transformation pipelines across raw to curated (gold) layers, ensuring data quality, consistency, and reliability.
Hands-on experience with AWS data services (Athena, S3, Lambda) to build and manage scalable data workflows, along with a solid understanding of data modeling concepts to support downstream analytics use cases. Expected to have working knowledge of Power BI, specifically in semantic modeling (data models, DAX, dataset design) to enable effective consumption of curated data—this role is not reporting-focused.
Strong focus on building automated, secure, and high-performance pipelines with effective data validation practices. Experience in monitoring, troubleshooting, and optimizing data pipeline performance within Agile delivery environments, along with exposure to CI/CD practices for deploying data transformation workflows.
Collaborative team player with strong analytical and problem-solving skills, capable of working closely with Product Owners and Tech Leads to deliver high-quality, analytics-ready data products aligned with business objectives.
Technical and Professional Requirements
Data Engineer
Power BI
Data Modeling
DAX
Preferred Skills
- Power BI
- Databricks
Educational Requirements
Bachelor of Engineering,BBA,BCom
Azure devops platform
Responsibilities
Design, implement, and maintain CI/CD pipelines using Azure DevOps.
Manage and configure Azure DevOps services such as Repos, Pipelines, Boards, and Artifacts.
Automate build, release, and deployment processes across multiple environments.
Implement Infrastructure as Code (IaC) using tools like ARM templates, Bicep, or Terraform.
Monitor pipelines, troubleshoot failures, and optimize performance.
Integrate security practices (DevSecOps) into CI/CD workflows.
Collaborate with development, QA, and operations teams to ensure smooth delivery.
Manage version control repositories (Git) and enforce branching strategies.
Configure environment monitoring, logging, and alerting systems.
Ensure compliance with best practices for release management and governance.
Additional Responsibilities
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity; sexual orientation, religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Technical and Professional Requirements
2–5 years of experience in Azure DevOps / DevOps Engineering.
Hands-on experience with Azure DevOps (Pipelines, Repos, Boards, Test Plans).
Strong knowledge of CI/CD concepts and pipeline automation.
Experience with Azure Cloud Services (App Services, AKS, VMs, Storage, Networking, etc.).
Proficiency in scripting languages such as PowerShell, Bash, or Python.
Experience with containerization tools (Docker, Kubernetes is a plus).
Familiarity with Infrastructure as Code tools (Terraform, ARM, Bicep).
Good understanding of version control systems (Git) and branching strategies.
Knowledge of monitoring tools (Azure Monitor, Log Analytics, Application Insights).
Preferred Skills
- Azure Devops
Educational Requirements
Bachelor of Engineering