Digital Product and Service Design Consultant
Responsibilities
Your team will be –
The practice of people with curiosity, openness, and transparency. Guiding and helping each other constantly sharpens our craft and skills and creates purposeful outcomes that we can identify with and take pride in.
You are –
Strong in communication and storytelling, with a minimum of 2-3 years working in the Digital Product and Service Design space. Restless, creative, and innovative, with a human-centric mindset. Ability to address business needs while adhering to industry and market trends by applying Design Thinking.
You also have experience designing solutions for at least one or more specific platforms related to CRM (Customer Relationship Management), eCommerce, mobile apps, conversational UI/UX, etc.
Also, if you have working experience with tools like Figma, XD, Sketch, etc., have a decent knowledge of design principles, have applied these in real-life applications, and have facilitated or co-facilitated design workshops, you will be someone we are looking to join us.
It will be an added advantage if you are exposed to product management and have knowledge and experience in understanding the handoffs between strategy, business, and technology/ development.
Being familiar with ADA/WCAG 2.0 will add further weight to your case.
You will be responsible for –
- Ability to extract insights on user needs, prioritize, highlight key challenges and opportunities in the current state, and apply user-centered design principles to create intuitive and user-friendly interfaces.
- Ability to create storyboards, user flows, experience/ journey maps, service blueprints, concept prototypes, low to high-fidelity wireframes, facilitate design thinking workshops and ideation sessions, and define service blueprints.
- Collaborate with UX researchers to plan and collaborate to conduct usability testing sessions.
Additional Responsibilities
Preferred Qualifications
- Master’s degree in Product, Service, Interaction, or relevant Design academia.
- Demonstratable in-depth knowledge and implementation experience to scale innovation and Digital Products using Lean, Agile, and SAFe methodologies.
- Experience in working in design ops and design governance.
- Experience in the e-commerce/Internet/mobile space.
- Financial services and banking industry creating back-office and front-office experience.
- Proven ability to deliver under tight deadlines and challenging constraints.
- Ability to collaborate within the firm and leverage existing resources.
- Demonstrated thought leadership and ability to conceptualize and drive new solution/service offerings and take them to market
Technical and Professional Requirements
Self-starter with a strong background in leading teams and mentoring juniors.
- Excellent presentation and facilitation skills, and the ability to build relationships with management and leadership for product and design at various levels.
- I have worked collaboratively with product owners and developers in an agile environment. I am also able to easily liaise with Finance, Business, and Technology teams.
Preferred Skills
- Experience Design
- UX Design Management
Educational Requirements
Bachelor of Engineering
MM Hana- Public Cloud
Job Description
Works in the area of Software Engineering which encompasses the development maintenance and optimization of software solutions and applications.
- Applies scientific methods to analyse and solve software engineering problems.
- He or she is responsible for the development and application of software engineering practice and knowledge in research design development and maintenance.
- He or she work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
- The software engineer builds skills and expertise of his or her software engineering discipline to reach standard software engineer skills expectations for the applicable role as defined in Professional Communities.
- The software engineer collaborates and acts as team player with other software engineers and stakeholders.
Job Description – Grade Specific
Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers ˜the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people.
SAP MM IS Retail
Job Description
Seeking an SAP MM IS-Retail Consultant responsible for implementing, supporting, and enhancing SAP Retail solutions. The consultant will work closely with business users to streamline procurement, inventory management, merchandise management, and retail store operations.
Job Description – Grade Specific
- Configure and support SAP MM and SAP IS-Retail functionalities.
- Implement and maintain:
- Merchandise Categories
- Article Master
- Listing & Assortment Management
- Site Master (Stores & Distribution Centers)
- Vendor Master
- Purchasing Processes
- Manage retail-specific procurement and replenishment processes.
- Configure pricing, promotions, and purchasing conditions.
- Support inventory management, stock transfers, and goods movements.
- Participate in requirement gathering, fit-gap analysis, design, testing, and deployment.
- Work with business users to resolve production support issues.
- Coordinate with technical teams for interfaces, IDocs, and enhancements.
- Prepare functional specifications and support SIT/UAT testing.
SAP MFS
Job Description
Job Description – Grade Specific
Design and configure SAP EWM MFS solutions. Integrate SAP EWM with PLCs and automated warehouse equipment. Configure communication points, conveyor segments, routing, and telegram messaging. Analyze and troubleshoot MFS communication issues between SAP and automation systems. Support warehouse automation projects, testing, and go-live activities. Work with business, warehouse operations, and automation vendors. Monitor warehouse performance and optimize material flow processes.
SAP Ariba CIG
Job Description
Job Description – Grade Specific
Ariba Technical/ Integration/ CIG – Pan India
- Management of Ariba Apis
- Good understanding of process data exchange Ariba <->ECC/S4
- Good understanding of tech aspects of integrations Ariba – ECC, Ariba – S4, CIG mapping, experience with end-to-end configuration, cXML/IDoc troubleshooting, debugging
- Management of ECC/S4 web services, apis
SOLUTION ARCHITECT L1
Role Purpose
The purpose of this role is to design solution architecture for cross-system interactions and business logic integration, ensuring seamless interoperability across multiple applications.
Area of Responsibility
Requirement Analysis-Participate in requirement discussions with client stakeholders to define solution and implementation level needs basis the business requirements.
Designing-Create solution architecture designs to meet cross-system interactions and business logic integration requirements, ensuring system cohesion across multiple applications.
Integration assessment and support-Assess and evaluate interactions across multiple applications by evaluating implementation dependencies and integration requirements.
Troubleshooting-Support validation of solution components during implementation and ensures the solution functions as designed.
Risk Analysis and Assessment-Assist in identifying potential risks by evaluating system performance of implemented architectural solutions, to ensure efficient system landscape.
DEVELOPER L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
AUTOMATION ENGINEER L4
Role Purpose
The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required.
Do
1. Instrumental in understanding the software requirements and design of the product
- Analyze and understand the current technology architecture, system interdependencies and application stacks
- Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval
- Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis
- Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions
- Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals
2. Design and execute software developing and reporting
- Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases
- Development of technical specifications and plans and resolution of complex technical design issues
- Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements
- Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation
- Eliminates errors by owning the testing and validations of codes
- Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques
- Provide resolutions to problems by taking the initiative to use all available resources for research
- Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing “best practices” with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns
3. Ensuring smooth flow of communication with customer & internal stakeholders
- Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing
- Assist in creating acceptance criteria for user stories and generate a test automation backlog
- Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools
- Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools
- Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines
- Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes
- Provide assistance to testers and supports personnel as needed to determine system problems
- Ability to perform backend/database programming for key projects.
- Stay up-to-date on industry standards and incorporate them appropriately.
- Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya
Display
| No. | Performance Parameter | Measure |
| 1. | Automation | Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures |
| 2. | Documentation | Complete documentation of automation process, test cases, debug data and performance review as per quality standards |
DEVELOPER L4
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Oracle Subscription Management Cloud Consultant
Responsibilities
A day in the life of an Infoscion
- As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
- You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
- You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
- You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines
- Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.
If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities
- Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability.
- Good knowledge on software configuration management systems.
- Awareness of latest technologies and Industry trends.
- Logical thinking and problem-solving skills along with an ability to collaborate.
- Understanding of the financial processes for various types of projects and the various pricing models available.
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions.
- One or two industry domain knowledge.
- Experience managing team size of 2-3 would be a plus.
Technical and Professional Requirements
- Hands-on with configuring Subscription setups such as Items, Pricing, Subscription Profile, Copy Maps, Billing configuration
- Experience in implementing at least two Subscription Management Projects
- Experience in various concepts for Subscription Management such as multi BU, Coverage, Extended Warranties, Entitlements, Amendments, Renewal multi-currency setups.
- Able lead Customer requirement and design sessions and drive solutions based on the outcome of these sessions
- Experience in modifying algorithm for integration between AR, OM and RMCS,
- Experience in building integrations in OIC incorporating design patterns as suitable for the requirement. REST/SOAP Services.
- Exposure to OTBI analysis or BIP reports will be an added advantage.
- Hands-on analysis, design, testing, implementation, and post-implementation experience.
- Ability to communicate complex solutions to diverse teams namely, technical, business and management teams.
Preferred Skills
- Subscription Management Cloud
Educational Requirements
Bachelor of Engineering,BSc,BTech