AUTOMATION ENGINEER L4
Role Purpose
The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required.
Do
1. Instrumental in understanding the software requirements and design of the product
- Analyze and understand the current technology architecture, system interdependencies and application stacks
- Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval
- Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis
- Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions
- Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals
2. Design and execute software developing and reporting
- Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases
- Development of technical specifications and plans and resolution of complex technical design issues
- Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements
- Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation
- Eliminates errors by owning the testing and validations of codes
- Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques
- Provide resolutions to problems by taking the initiative to use all available resources for research
- Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing “best practices” with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns
3. Ensuring smooth flow of communication with customer & internal stakeholders
- Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing
- Assist in creating acceptance criteria for user stories and generate a test automation backlog
- Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools
- Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools
- Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines
- Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes
- Provide assistance to testers and supports personnel as needed to determine system problems
- Ability to perform backend/database programming for key projects.
- Stay up-to-date on industry standards and incorporate them appropriately.
- Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya
Display
| No. | Performance Parameter | Measure |
| 1. | Automation | Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures |
| 2. | Documentation | Complete documentation of automation process, test cases, debug data and performance review as per quality standards |
Appium
Appium
MUST have skills–
1. Strong understanding and hands on experience on Core Java, Maven
2. Strong understanding and hands on experience on Selenium WebDriver (v3.x), Selenium Grid
3. Strong understanding and hands on experience on Appium for Android and iOS both
4. Understanding of XCTest, Espresso frameworks
5. Hands on experience on test automation for hybrid and native mobile applications
6. Understanding of Browserstack/SauceLabs/AWS Device Farm/Any execution grid services
7. Hands on experience on Cucumber, BDD methodology, Gherkin syntax
8. Hands on experience on REST ASSURED/JUnit framework for API testing
9. Hands on experience in any Java IDE (e.g. Eclipse)
10. Hands on experience on GIT, JIRA, Jenkins
11. Good Understanding of REST API types (GET, PUT, POST, DELETE) an it’s working
12. Good understanding of HTTP, JSON protocol and syntax
13. Good understanding of Message Schema, RAML, Message Request-Response mechanism
14. Working experience in Agile methodology / SAFe with ‘in-sprint’ automation
15. Strong experience in handling Chrome, Firefox, Safari, Edge browser for testing
16. Strong written and verbal communication skills
LEAD ADMINISTRATOR L1
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
Security Architect L2
Role Purpose
The purpose of this role is to design the organisation’s computer and network security infrastructure and protect its systems and sensitive information from cyber threats
Do
1. Design and develop enterprise cyber security strategy and architecture
a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses
b. Identify risks associated with business processes, operations,
information security programs and technology projects
c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge
d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements
e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations
f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc.
g. Provide support during technical deployment, configuration, integration and administration of security technologies
h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.
i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity
j. Provide solution of RFP’s received from clients and ensure overall design assurance
i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives
ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture
iii. Depending on the client’s need with particular standards and technology stacks create complete RFPs
iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
vii. Evaluate and recommend solutions to integrate with overall technology ecosystem
viii. Tracks industry and application trends and relates these to planning current and future IT needs
2. Stakeholder coordination & audit assistance
a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations
b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security
c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements
d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers
e. Provide training to employees on issues such as spam and unwanted or malicious emails
Deliver
| No | Performance Parameter | Measure |
| 1 | Customer centricity | Timely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers. |
| 2 | Support sales team to create wins | % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led |
ADMINISTRATOR L3(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
ADMINISTRATOR L2(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
ADMINISTRATOR L2(CONTRACT)
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
Global ICH Health Lead (Healthcare & Life Sciences)
Role Purpose
Senior Partners are expected to have primarily responsibility for developing and managing client relationships, identifying new business opportunities, capturing and converting premium consulting opportunities into sustainable engagements, improving maturity of consulting services and contributing to growth and development for Wipro. This role has leadership responsibilities across for one or more specific practice/vertical/client account of significant scale, they drive sales, consulting delivery, growth and people development for their units. The Senior Partner must achieve personal billability at high fee rates
Do
• Leads by example and lives the Wipro values
• Provides governance and assurance to assignments in the group and ensures client satisfaction and strong client feedback
• Build strong and utilizable relationships across client organisations and Wipro. Recognised as an industry leader and expert
• Manages the group to ensure there is the right balance of solution/development/IP/business development and delivery capability
• Collaborates with other practices and builds bespoke propositions from understanding of offerings and client business
• Stimulates demand for solutions by adding fresh insight or customising to meeting evolving client/market needs
• Cognizant of and applies industry best practices and standards in consulting delivery teams
• Ensures high level of individual/group/practice utilisation in line with the levels expected as part of the goal setting process.
• Directs larger sales activities, bids and proposals
• Sponsors sales initiatives, campaigns and events and ensures adequate marketing and prospecting activities to populate sales funnel
• Ensures that all Wipro consulting proposals and work deliver impact to the clients. Ensures the practice(s) have an adequate pipeline to support business targets and conducts regular reviews to ensure pipeline and sales are progressing at pace
• Focuses on building and maintaining an effective client relationship network across the client organisations
• Ensures revenue results for the group are driven and achieved as committed
• Develops business plans and strategy to ensure the success and growth of specified consulting businesses. Ensures growth in business advisory and consulting capabilities. Establishes a consulting presence in accordance with strategic plan for the unit
• Coordinates planning and sales efforts in conjunction with the mega/gamma account teams, and regional sales teams, to ensure all clients have a consulting presence
• Recognised as an industry thought leader and broad thinker with views and opinions on current and emerging trends and how they impact various businesses. Sponsors the development of thought leadership. and IP across the practice(s) Provides governance around the thought leadership development process and provides assurance on its relevance and marketability. Ensures Wipro,s consulting capabilities and insights are widely recognised in external forums. Actively speaks in external forums and represents Wipro and Consulting’ as a brand ambassador
• Builds a team of though leaders who can develop and deliver solutions that can be taken to market. Ensures thought leadership is utilized externally and generates sales opportunities
• Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Provides governance and assurance over system to manage internal initiatives to the benefit of the practice. Evangelizes the importance of innovation and IP creation
• Holds people accountable for leveraging IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse
• Ensures the practice engagement teams effectively contribute tools, methods and assets, information sources and IP to the knowledge management platform. Encourages the team to create and share IP, PoV/White papers, represents the company at strategic industry and analyst conferences
• Ensures the practice has a process market relevant capabilities and service offerings into sales opportunities. Provides governance around the recruitment pipeline to support future business and new capabilities and service offerings. Builds active partnerships including, but not limited to solution providers, alliance partners, and analysts. Participates in industry or solution related networking organisation presents papers, serves on committees, etc., Manages team targets and goals in line with practice plan
Brownfield Sales Account Executive
BBBrownfield Sal
BROWNFIELD SALES ACCOUNT EXECUTIVE
PURPOSE
Farm existing client relationships where the client already operates a GCC in India — deepening Wipro’s footprint by shaping transformation and managed-services opportunities within those established centres.
es Account Executive
JOB DESCRIPTION — KEY RESPONSIBILITIES
- Own a portfolio of allocated Metal/Non-metal Accounts in an assigned sector (BFSI / Consumer / Health / EMR / Tech & Comms) that already run a GCC in India.
- Farm and grow these accounts — identify scope expansion, capability uplift, transformation and managed-services opportunities within the client’s GCC.
- Work closely with Wipro’s Global Account Executives and SMU teams to co-shape and position GCC opportunities.
- Build relationships with client GCC heads and functional leaders.
- Co-create solutions with the GCC Solutions & Offerings team and the GBLs; manage pursuits to close.
- Maintain account plans, pipeline and forecast for the assigned portfolio.
HOW WE MEASURE THIS ROLE — KPIs
- Brownfield revenue growth & OB from assigned accounts vs. target
- Account penetration / share-of-wallet growth
- Expansion opportunities shaped and won
- Pipeline coverage for the portfolio
- Joint-pursuit win rate with Global AEs
- CSAT and NPS
EXPERIENCE REQUIRED
- 10–16 yrs in account management / farming in IT/BPM services, with sector domain knowledge and experience operating in a matrixed account model.
CORE COMPETENCIES
- Account farming
- Sector domain expertise
- Cross-team collaboration
- Relationship management
- Opportunity shaping
- Commercial acumen.
Senior Ansible Engineer
Responsibilities
- Develop and maintain Ansible playbooks, roles, and modules for infrastructure automation
- Automate provisioning, configuration management, patching, and deployment activities
- Work with Ansible Automation Platform (AAP) / Tower for job orchestration
- Integrate Ansible with tools like ServiceNow, Splunk, Terraform, and CI/CD pipelines
- Design reusable and scalable automation frameworks
- Perform troubleshooting, debugging, and optimization of automation workflows
- Ensure best practices such as idempotency, error handling, tagging, and version control
- Collaborate with cross-functional teams to identify automation opportunities
- Create documentation, runbooks, and knowledge transfer sessions
Additional Responsibilities
- Strong hands-on experience with Ansible
- Good knowledge of Linux/Unix administration
- Experience with YAML, Jinja2 templating, and Git
- Understanding of REST APIs and integrations
- Familiarity with CI/CD tools (Jenkins, GitHub Actions, etc.)
- Basic scripting knowledge (Python/Bash/PowerShell)
Technical and Professional Requirements
Ansible Collections – Build and manage structured, reusable automation components.
- AWX / Ansible Tower (AAP) – Configure job templates, workflows, RBAC, and credentials.
- CI/CD Tools (Jenkins, GitLab CI, Azure DevOps) – Integrate Ansible into automated pipelines.
- Vault Tools (Ansible Vault, HashiCorp Vault) – Secure secrets and sensitive variables.
- Cloud & Platform Modules – Automate AWS, Azure, GCP, VMware, Kubernetes resources.
Preferred Skills
- Ansible
- Automation and Provisioning Tools
- Shell scripting
- Linux
Educational Requirements
Bachelor of Engineering,Bachelor Of Technology