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Python with ADB

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Profile

As a Python Developer with Databricks, you will be responsible for developing and maintaining scalable data pipelines, managing cloud environments on Azure, and ensuring smooth integration with APIs. The ideal candidate will be proficient in Python, Databricks (PySpark), and Azure DevOps, with a strong understanding of cloud services, DevOps practices, and API testing.

  • The candidate should be able to design, develop, and maintain scalable data pipelines using Python and Databricks (PySpark), applying advanced Python concepts to process and manipulate large datasets.
  • They must have experience in API ingestion and automation, particularly working with JSON data and using Postman for API testing to support integrated and efficient data workflows.
  • The role requires hands‑on expertise with Azure Portal for managing cloud environments, as well as building distributed data processing applications using Databricks and PySpark.
  • The candidate should be proficient in DevOps and Agile/Scrum methodologies, contributing to CI/CD practices while collaborating closely with cross‑functional teams to deliver solutions aligned with business and technical goals.

Your Role

  • The candidate should have strong proficiency in Python along with experience using data processing libraries such as Pandas and NumPy.
  • They must have hands‑on experience with Databricks (PySpark) for large‑scale data processing and analysis.
  • The role requires experience using the Azure Portal to manage cloud environments and expertise in handling APIs, particularly for JSON‑based data ingestion and integration.
  • The candidate should be familiar with DevOps practices, experienced in Agile/Scrum environments, and proficient in using Postman for API testing and automation.

What you’ll love about working here

  • We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
  • At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
  • Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

AI-enabled Medical Devices Engineering

Job Description

Your Role

As a Technical Lead – AI-Enabled Medical Devices Engineering, you will be responsible for leading technical execution, solution design, AI adoption, and engineering transformation initiatives for Medical Devices and Life Sciences clients. You will work closely with delivery teams, solution architects, AI specialists, quality and regulatory SMEs, and client stakeholders to deliver scalable, compliant, and productivity-driven engineering solutions.

In this role, you will:

  • Lead technical solutioning and delivery support for Medical Devices, Digital Health, Product Engineering, Software Engineering, Quality Engineering, V&V, and Sustaining Engineering initiatives
  • Develop AI-enabled productivity solutions leveraging LLMs, RAG, AI agents, workflow automation, engineering analytics, and AI-assisted SDLC approaches.
  • Collaborate with AI CoEs and delivery teams to build demos, POCs, accelerators, and transformation roadmaps.
  • Support Medical Device product lifecycle activities spanning concept, development, verification, validation, release, maintenance, sustenance, and post-market quality.
  • Drive delivery readiness through architecture reviews, risk assessments, implementation planning, issue analysis, and technical governance.

Your Profile

  • 12–18+ years of experience in Engineering Services, Product Engineering, Medical Devices, Life Sciences, Software Development, Quality Engineering, or Technical Leadership roles.
  • Bachelor’s or Master’s degree in Engineering, Computer Science, Biomedical Engineering, Technology, or a related discipline.
  • Strong experience in architecture reviews, solution design, technical governance, engineering transformation, and delivery leadership.
  • Hands-on expertise in POCs, prototype development, framework design, estimation, technical risk assessment, and delivery readiness planning.
  • Experience with AI-enabled engineering approaches including GenAI use cases, LLMs, RAG, AI Agents, AI-assisted development, testing, documentation, defect analytics, and prompt engineering.
  • Strong understanding of software engineering, test automation, quality engineering, V&V, digital engineering, and product development practices.
  • Deep knowledge of Medical Device product lifecycle management, including requirements, design, verification, validation, release, maintenance, and post-market support.

What You’ll Love About Working Here

  • Opportunity to lead cutting-edge AI-enabled engineering transformation initiatives within Medical Devices and Life Sciences.
  • Exposure to emerging technologies including GenAI, Digital Health, Test Automation, Engineering Analytics, and Connected Products.
  • Access to continuous learning opportunities and certifications in cloud, AI, and engineering technologies.

About Capgemini in India

Test Automation, AI & Medical Devices

Job Description

Your Role

As a Technical Solution Leader – Test Automation, AI & Medical Devices, you will lead client-facing solutioning, technical architecture, presales activities, and AI-driven test engineering transformation initiatives for Medical Devices and Life Sciences clients. You will collaborate with account teams, delivery leaders, quality engineers, regulatory SMEs, and AI specialists to define scalable automation strategies and innovative validation solutions.

In this role, you will:

  • Lead solutioning for Medical Device Verification & Validation (V&V), Software Testing, Test Automation, Quality Engineering, and Sustaining Engineering engagements.
  • Support RFPs, RFIs, proposals, technical presentations, estimations, delivery models, and staffing plans.
  • Translate customer testing challenges into automation roadmaps, target architectures, and measurable business outcomes.
  • Define automation strategies across UI, API, Integration, Data, Regression, Performance, and Continuous Testing.
  • Guide framework selection, CI/CD integration, test data management, reporting, and automation feasibility assessments.
  • Collaborate with AI teams to develop POCs, accelerators, and roadmaps leveraging LLMs, RAG, AI Agents, and intelligent automation.

Your Profile

Experience

  • 12–18 years of experience in Test Automation, Quality Engineering, Verification & Validation, or Medical Device Engineering.
  • Strong understanding of test automation frameworks, architecture, and quality engineering practices.
  • Experience across UI, API, Integration, Data, Regression, Performance, and Continuous Testing.
  • Hands-on knowledge of CI/CD, DevOps practices, test data management, reporting, and automation strategy.
  • Exposure to AI-driven testing, GenAI, LLMs, RAG, AI Agents, and intelligent automation solutions.
  • Ability to evaluate technical risks, tool selection, feasibility, infrastructure requirements, and delivery readiness.

Domain Expertise

  • Strong understanding of Medical Device product development and regulated engineering environments.
  • Knowledge of Verification & Validation, Quality Systems, Risk Management, Traceability, and Compliance.
  • Familiarity with regulations and standards such as IEC 62304, ISO 13485, FDA regulations, and CSV practices.

What You’ll Love About Working Here

  • Opportunity to shape AI-enabled testing and validation solutions for leading Medical Device organizations.
  • Exposure to cutting-edge technologies including AI, GenAI, Digital Health, Automation, and Connected Products.
  • Collaborative environment focused on innovation, continuous learning, and engineering excellence.
  • Access to learning programs, certifications, and leadership development opportunities.

About Capgemini in India

SOLUTION ARCHITECT L1

Role Purpose

The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.

Do

1.Develop architectural solutions for the new deals/ major change requests in existing deals

  • Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.
  • Provide solutioning of RFP’s received from clients and ensure overall design assurance
  • Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
  • Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture
  • Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
  • Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
  • Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
  • Evaluate and recommend solutions to integrate with overall technology ecosystem
  • Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution
  • Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail
  • Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
  • Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
  • Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture
  • Tracks industry and application trends and relates these to planning current and future IT needs
  • Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation
  • Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture
  • Identifies implementation risks and potential impacts

2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks

  • Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
  • Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
  • Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards
  • Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
  • Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
  • Recommend tools for reuse, automation for improved productivity and reduced cycle times
  • Leads the development and maintenance of enterprise framework and related artefacts
  • Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
  • Ensures architecture principles and standards are consistently applied to all the projects
  • Ensure optimal Client Engagement
    • Support pre-sales team while presenting the entire solution design and its principles to the client
    • Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
    • Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor

3.Competency Building and Branding

  • Ensure completion of necessary trainings and certifications
  • Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
  • Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
  • Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
  • Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
  • Mentor developers, designers and Junior architects in the project for their further career development and enhancement
  • Contribute to the architecture practice by conducting selection interviews etc

4.Team Management

  • Resourcing

    • Anticipating new talent requirements as per the market/ industry trends or client requirements
    • Hire adequate and right resources for the team
  • Talent Management
    • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
    • Build an internal talent pool and ensure their career progression within the organization
    • Manage team attrition
    • Drive diversity in leadership positions
  • Performance Management
    • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
    • Ensure that the Performance Nxt is followed for the entire team
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team

Availability Manager

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

Do

1. Instrumental in understanding the requirements and design of the product/ software

  • Develop software solutions by studying information needs, studying systems flow, data usage and work processes
  • Investigating problem areas followed by the software development life cycle
  • Facilitate root cause analysis of the system issues and problem statement
  • Identify ideas to improve system performance and impact availability
  • Analyze client requirements and convert requirements to feasible design
  • Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
  • Conferring with project managers to obtain information on software capabilities

2. Perform coding and ensure optimal software/ module development

  • Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
  • Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
  • Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
  • Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
  • Ensuring that code is error free or has no bugs and test failure
  • Preparing reports on programming project specifications, activities and status
  • Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
  • Compile timely, comprehensive and accurate documentation and reports as requested
  • Coordinating with the team on daily project status and progress and documenting it
  • Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

  • Capturing all the requirements and clarifications from the client for better quality work
  • Taking feedback on the regular basis to ensure smooth and on time delivery
  • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
  • Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
  • Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
  • Timely Response to customer requests and no instances of complaints either internally or externally

Deliver

No. Performance Parameter Measure
1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation
3. MIS & Reporting 100% on time MIS & report generation

LEAD ADMINISTRATOR L1(CONTRACT)

Mandatory : Azure Network Architect

Designs, builds, and manages secure, scalable network infrastructure in Microsoft Azure, focusing on Azure network Setup, VNet setup, DNS, UDRS, ExpressRoute, NSGs, load balancers, hybrid connectivity, and security controls like Azure Firewall/WAF, ensuring performance, reliability, and cost-efficiency, while collaborating with teams and providing technical leadership for complex cloud networking solutions

Location – only Bangalore , Hyderbad & Pune
Rates – 200K

Exp – 7+ years

Azure Network Architect

Designs, builds, and manages secure, scalable network infrastructure in Microsoft Azure, focusing on Azure network Setup, VNet setup, DNS, UDRS, ExpressRoute, NSGs, load balancers, hybrid connectivity, and security controls like Azure Firewall/WAF, ensuring performance, reliability, and cost-efficiency, while collaborating with teams and providing technical leadership for complex cloud networking solutions

Key Responsibilities

Design & Architecture: Develop blueprints for Azure networks, integrating on-premises and cloud environments, focusing on security, scalability, and performance.

Implementation: Configure Azure services like VNets, Subnets, NSGs, Application Gateways, Azure Firewall, Azure Route Tables, VPN Gateways, and ExpressRoute. Configure NVAs like Palo Alto, Zscaler, Infoblox, other Networking Appliances are plus point. Experience with Coding/Scripting is a plus. (Python, PowerShell, Terraform, etc.)

Security: Implement zero-trust principles, network segmentation, and security policies to meet compliance standards.

Performance & Optimization: Monitor, analyze, and optimize network performance, troubleshoot complex issues, and manage costs.

Hybrid Connectivity: Establish secure, high-performance connections between Azure and on-premises data centers (e.g., ExpressRoute, Site-to-Site VPNs).

Automation: Use Infrastructure as Code (IaC) and automation tools for deployment and management.

Collaboration & Leadership: Work with other cloud/security engineers, mentor junior staff, and present technical strategies to stakeholders.

Documentation: Create and maintain detailed network designs, procedures, and compliance documentation.

Core Skills & Qualification

• Deep expertise in Azure networking services (VNets, DNS, Load Balancers, Firewalls, ExpressRoute, etc.).

• Strong understanding of networking fundamentals (TCP/IP, BGP, routing, switching).

• Experience with security best practices, including micro-segmentation, WAF, DDoS protection.

• Familiarity with automation tools (PowerShell, Terraform, GitHub).

• Knowledge of ITIL/DevOps processes and change management.

• Excellent problem-solving, communication, and leadership skills

Common Tools & Technologies

Azure: VNets, NSGs, Azure Firewall, App Gateway, ExpressRoute, Load Balancers, Traffic Manager.

Security: WAF, DDoS Protection, Network Security, Identity, Palo Alto Firewalls

Automation: PowerShell, Azure CLI, Terraform.

Monitoring: Azure Monitor, Log Analytics.

ExpressRoute: Experience Implementing and migrating Azure ExpressRoutes

DOMAIN CONSULTANT L2

Role Purpose

The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions.

Do

  • Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners.
  • Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction
  • Develops solutions and services to suit client’s business strategy
  • Estimates scope and liability for delivery of the end product/solution
  • Seeks opportunities to develop revenue in existing and new areas
  • Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded.
  • Drives Proposal creation and presales activities for the engagement; new accounts
  • Contributes towards the development of practice policies, procedures, frameworks etc.
  • Guides less experienced team members in delivering solutions.
  • Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse
  • Creates reusable IP from managed projects

ASSET AND CONFIGURATION MANAGER L1(CONTRACT)

Pune – Maharashtra

GROUP B3

Software Asset Management

Rate :- 160K/M

Server Software Asset Management – Level 2 (L2)

Role Title: Software Asset Management Analyst / SAM Operations Analyst

Role Summary

The Server Software Asset Management Level 2 role is responsible for day-to-day operational support of the Server Software Asset Management function, ensuring accurate license inventory, compliance monitoring, and operational reporting. The role focuses on execution, validation, and coordination, while escalating complex licensing interpretations and optimization scenarios to Level 3.

Key Responsibilities

Operational SAM Support

· Operate and monitor the Software Asset Management platform (e.g., Flexera or equivalent), ensuring discovery imports, inventory feeds, and entitlement data loads complete successfully.

· Perform daily and weekly operational checks on license consumption, reconciliation jobs, and data refresh schedules.

· Validate discovered software inventory across on-prem and cloud environments against expected sources.

Compliance & Remediation Support

· Identify unauthorized, over-allocated, or non-compliant software installations based on predefined rules and reports.

· Raise, track, and coordinate remediation tickets with Server, Cloud, and Deskside support teams.

· Support compliance activities during internal reviews and vendor audit preparation by gathering standard evidence and reports.

Reporting & Documentation

· Generate routine compliance, usage, and exposure reports for stakeholders.

· Maintain operational documentation, runbooks, and knowledge articles related to SAM processes.

· Update asset and license records in ITSM/CMDB systems as required.

Process Adherence

· Follow defined ITSM, change management, and security policies when performing SAM activities.

· Escalate data quality issues, tooling gaps, or licensing anomalies to Level 3.

Skills & Experience

· 3–5 years of experience in Software Asset Management, IT Asset Management, or License Compliance operations.

· Hands-on experience with SAM tools (Flexera preferred) and familiarity with server licensing concepts.

· Strong coordination skills and ability to work across infrastructure and security teams.

· Working knowledge of ITSM tools and CMDB concepts.

On-Call Requirement

· Must be open to an on-call support model, including participation in after-hours support for critical SAM platform or compliance incidents, as defined by SLAs.

Server Software Asset Management – Level 3 (L3)

Role Title: Software Asset Management Lead / Licensing SME

Role Summary

The Server Software Asset Management Level 3 role serves as the subject matter expert and technical authority for server software licensing and SAM tooling. This role is accountable for license optimization, audit defense, complex licensing models, and governance, while providing senior escalation support and strategic recommendations to reduce risk and cost.

Key Responsibilities

Licensing Expertise & Optimization

· Own and manage complex server licensing models (e.g., per-core, virtualization, subscription, hybrid/cloud licensing).

· Calculate and maintain the Effective License Position (ELP) for major vendors (e.g., Microsoft, Oracle, IBM).

· Identify and recommend license optimization and cost-reduction opportunities, including re-harvesting and right-sizing initiatives.

Audit & Compliance Leadership

· Act as the primary SAM escalation point for internal audits, vendor audits, and regulatory reviews.

· Produce and validate audit-ready evidence packs, ensuring defensibility of compliance positions.

· Define compliance standards, thresholds, and governance controls for the SAM program.

Platform Governance & Integrations

· Own the SAM tool configuration and governance model, including reconciliation logic, normalization rules, and data models.

· Oversee integrations between SAM tools, ITSM, CMDB, discovery tools, and cloud platforms.

· Troubleshoot complex data, reconciliation, and performance issues within the SAM ecosystem.

Strategy, Mentorship & Continuous Improvement

· Define and improve SAM processes, controls, and operating procedures.

· Mentor and guide Level 2 analysts, providing technical direction and quality oversight.

· Partner with Procurement, Security, Infrastructure, and Finance teams on licensing strategy and renewals.

Skills & Experience

· 7+ years of experience in Software Asset Management and enterprise software licensing.

· Deep expertise in server and data center licensing, including virtualized and cloud-integrated environments.

· Strong experience with SAM platforms (Flexera or equivalent) and audit defense scenarios.

· Proven ability to influence stakeholders and drive governance in regulated enterprise environments.

On-Call Requirement

· Must be open to an on-call support model and act as the final escalation point for critical licensing, audit, or SAM platform incidents.

LEAD ADMINISTRATOR L1

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team
    • Train direct reportees to make right recruitment and selection decisions
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
    • Exercise employee recognition and appreciation

Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations

Assistant Manager L1

How to read:

The job description below should be read in conjunction with the purpose of the job family.

Job Title: Assistant Manager – Job Family

<Insert Job Family definition here>

Job Purpose:
This role involves executing projects efficiently, ensuring deadlines and quality standards are met. The role holder ensures seamless execution of operations in assigned function by completion of their tasks. They assist their supervisors in managerial tasks. While this role is largely an individual contributor role, in some cases they may lead a small team. The role holder should be able to collaborate with other teams and proactively identify and resolve issues in their span of work.

Job Duties and Responsibilities:

  1. Operate independently under general supervision, making decisions based on defined guidelines and practices.
  2. Work with teams across functions to deliver on specific project deliverables or achieve outcomes in their span of work
  3. Work with external stakeholders (ex: vendors) to deliver in their area of work,
  4. Create plans and drive their execution to ensure deliverables are met in their span of work
  5. Assist supervisor in completion of managerial tasks & responsibilities.
  6. Oversee operations to guarantee adherence to policies, procedures, and internal controls.
  7. Identify opportunities for process improvements and contribute ideas for enhancing efficiency.
  8. Address and resolve issues within a, sub process, or constituent group.
  9. Mentor team members, in case the role holder is managing a team.
  10. Exhibit full professional competency in their area of work – using acquired job skills, policies, and procedures to complete moderately difficult assignments/projects/tasks

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